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December 2023 by Michael LePage
Walked in with no appointment and in need of an oil change. Asked the guy at the desk (I believe his name was Jake) how long he thought it would be and he told me there were 2 people in front of me and could possibly take up to an hour and a half, which I appreciate the fact he was honest with me and didn't just say a shorter time to secure the business. Ended up only taking about 40 minutes and as always, I'd rather get my oil changed at belle tire than the ones offered for free by the dealership. Thank you and I will be back as always.
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December 2023 by Nicci Kushner
I've only decided to come here because my husband and I have had two bad experiences with this Belle Tire. First, my husband went in and got all new four tires back in August. No one mentioned that his undercarriage looked rusted, and he had no idea. We had to scrap the car with the four new tires the next week because it wasn't worth repairing. I feel that if a technician saw this, they should have mentioned something.Secondly, I went in on Saturday to get my snow tires put on and have an alignment completed. Once I left, my low tire pressure sensor went on and I turned around and went back. They told me it should recalibrate after driving 15-20 miles. I have driven 40 miles, and the alert is still on. I called today and they won't get me in if I come in at 5:30 because they said they are only open until 6 and won't make me a priority for scheduling. I feel that they should have examined this when I came back the first day or offered to work with my schedule if this was a problem moving forward.This just left a bad taste in my mouth. The customer service and the negligence regarding my husband's tire experience is inexcusable.
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November 2023 by Alessandra Rose
Last night on the freeway my tire starting loosing air so fast and I went here at 6:30 they were able to accommodate and get me in! Thank you!! Now I have a tire back!
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November 2023 by Mike Onesko
Do not go to this Belle Tire. I've been waiting 3 hours for a tire rotation. I was told two hours on the phone when I called to make an appointment yesterday, and 2 hours when I walked in at 10am.3 hours later my car is still sitting in the parking lot. Nobody working here has said a single word to me, unless I asked. 3 hours of sitting right in front of them...they'd rather shove pizza in their face then do work.
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October 2023 by Scott Dailey
These guys are always great - most recently popped in near closing time (rude - I know) and asked if I could drop off my wheel with a puncture for them to fix the next day.They said “no problem - we can probably knock that out right now if you can wait”15 mins I was out the door! Amazing service as always - appreciate these folks ?
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October 2023 by Mohamed S
It's just as bad, if not worse, as any other mechanic shop in Detroit. They have incompetent employees that do more damage than fixing. Also, they buy ballots from Detroit Press and fill them with good reviews for positive PR. All the representative in the care about is to convince you to fix things that don't need to be fixed.
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October 2023 by moufc
I am definitely not coming back to this place or any Belle Tire. When I went in there to change my tires, they said I needed an oil change, the funny thing is, I just had changed the oil a few days earlier at Penz Oil. One of my buddies went to belle tire to have something fixed and they told him that he they needed to fix something else before they can fix the main issue, he went to another dealer and they told him that there was nothing wrong with the part that Belle tire claimed to be defective.
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September 2023 by N Flynn
Spent over $3k at this location on my Charger RT and asked specifically about breaks and warranties, certain sounds, low pressure indicator. Vehicle was returned with sounds and low tire air pressure issue persisting. Returned next day, then received my vehicle back again with same issues. Never had a problem at Sterling Heights location.Will not return to Belle Tire, probably ever.EDIT: Official response is a pathetic deflection. Certain this location used incorrect coolant, broke my oil dipstick, and didn't check 75% of what I requested. Will never return.
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September 2023 by Dubrece Miller
Brenden and the Belle Tire team were very helpful in accessing & testing the issues of my tire leak. They were able to fit me in their hectic schedule and provide service in a friendly and efficient manner!
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September 2023 by charles smith
Getting an alignment check every six months is an excellent suggestion. Getting an alignment check every time there is a tire rotation is also a good idea!??
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September 2023 by Anne f
This is the location you want to go to.I have learned that all Bell Tire locations are not the same despite being a corporate company. I had an issue with my tires that were sold to me at another location and , after falling more confused from talking to them, I called the Stephenson location to cross check a couple answers and I’m fortunate Carlo picked up. He immediately invited me in for inspection ,listened to and validated my concerns and made everything right.Not only that , but he gave me personal recommendations and information that I did not receive when i initially purchased the 4 new truck tires. The other guy knew how to pull up the system and check my options but Carlo and his team took the time to actually talk tires and leave me feeling informed and excited.If corporate reads these reviews, Carlo and his team deserve a bonus! Make sure these folks are appreciated . They really earn it.
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September 2023 by Nicole Hermes
I will absolutely be retuning to this location for all of my tire needs. Jake took care of me the same day after Costco tires just tried to get money from me without fixing the problem. The guys here were able to quickly tell me what was wrong with my tire rather than Costco just telling me I needed to purchase. Very grateful for my amazing experience here and I have been recommending everyone to come here! Jake’s priority is to take care of the customer!
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September 2023 by Charnay Strauss
Jim and his crew were amazing! Our tire had just blew and shredded taking part of our front end- they made a very stressful situation easier to handle!!!!
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August 2023 by Muhammad Karim
Overall service was not satisfactory. I was asking the salesperson did I get all the information to claim rebates, he replied yes but found out he didn't give me offer code. I asked them to check why my steering wheel is tight. They just replied fluid is low. Didn't give me any reason or solution. They answered me what I have asked but didn't go extra mile to improve customer service.
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June 2023 by R Martin
They took care of me right away when my tire went flat, but the guy went ahead and tacked a protection plan for extra money onto the price of my tires without asking. I never get those protection plans, they are worthless.
