September 2021 by Robert Hathaway
Awful! Employees are not nice. Coolers are always left open and the ice cream is half melted. It is disgusting!
August 2021 by John Serwach
There is another location at 16 and dequindre- go there instead. The ice cream I bought here was clearly frozen and then thawed & refrozen. They know they should’ve thrown it away, instead they sold it. It makes it taste like raw cookie dough and it’s probably unsafe to eat. The Apple fritters are also more like a hostess Apple pie. Just go some where else- you’ll be so much happier.
August 2021 by Tim Farnham
The ice cram was ok. The service was nice but the coolers were open when we walked up and waited for the employees to help us. Not sure why the lids were open on the coolers but there was condensation all over them, making it ward to see what I was Orting. Not sure if it was food safe.
August 2021 by Barbara R.
horrible.......they act as if you don't exist. when they finally get to you they have no customer service etiquette. the ice cream had ice chunks in it and very soft. quality was poor. baskin robbins always had good quality products. they should sell the franchise to someone who cares about their customers. will never go back!!!! don't waste your money.
May 2021 by Miranda Cohoon
We ordered a cake for mother's day and it was a mess. The picture wasn't centered like it was in the online order form. All cracked like it was an afterthought.
April 2021 by Rocky Saxena
Excellent customer service. They prepare the food so well and are always there to answer questions. They even stayed open a little late to allow me to order some ice cream! Highly recommend them.
April 2021 by Korey Thatcher
Best Baskin in town!
January 2021 by Sarah Hansley
I love this place !! They have really good customer service and ice cream !
December 2020 by Bashar Oghanna
The Ice-cream is tasty but I you don't always get what youLike ordering 2 scoops one Chocolate and one caramel you get 2 chocolateYou ask for Icecream dipped in chocolate you get the chocolate cone
October 2020 by Gena Riley
Just had the WORST CUSTOMER SERVICE EXPERIENCE. Employees just stared at me when I entered the establishment. I waited to see if someone would greet me and no one did so I said “Hellooo.” Then the one guy mumbled hello back and asked me what did I want to order? I told him my order and then the other employee rung me up. I asked her to repeat my total because I couldn’t hear her and she caught an attitude and slightly yelled it. Once the guy finished my order he just sat the cup of ice cream on top of the counter. Didn’t say anything to me at all. So I ask “Can I have a bag?” So he rolls his eyes and starts talking in another language to the girl. He turned around and sat the bag on the counter not even handing it to me. I felt so unwanted and I will never go back to this place again if this is how you are going to treat your customers.
July 2020 by Rob L.
DO NOT spend your money here! I went to get an ice cream cake for my daughters birthday. The cake I received could not have been more opposite of what I ordered. When I informed the employees they were told they had no authority and only a manager could give a refund. The manager is conveniently never available and is always unreachable. There is beyond a lack of customer service and will not correct their mistakes. Don't bother giving them your hard earned money, spend it elsewhere. If I could give them negative stars I would!
July 2020 by Barbara M
Just tried to buy ice cream. Was ignored as workers were praying. We respect the need to pray, but at least acknowledge the custoners or put up a sign.
January 2020 by Jakson A
They always claim to have "never carried" certain products but when you go to the store they're right in their fridge. Donuts were extremely stale, floor was unclean, and they didn't rinse the scoop between flavors.
January 2020 by Gerilyn Gruzwalski
Having a new way to clean their scoops between servings would be helpful to prevent allergies.
December 2019 by Johnny Delly
It's always nice for some ice cream I just gotta search and see is Baskin Robbins still 31 flavors or not