-
December 2021 by Katie D.
Cancelled my membership due to being "late" and they wouldn't let me into the class because of COVID.. the class hadn't started yet. It took me a lot to show up so after they did not allow me to attend they charged me the late fee. Yes i cried in the parking lot. When I called the manager did not apologize and began talking about their policy. I had to cancel twice before they stopped charging. Worst location around. (Highly recommend other locations!!)
-
August 2021 by Jerry N.
I love my coaches at Orangetheory! They are super helpful and motivating. It's a must try!
-
July 2021 by Jojo N.
Warning : Hearing Damage Risk Online comments: I recently used the NIOSH Sound Level Meter app. to see how loud OT classes were. Music was consistently in the 90-95 decibel range, and the coach's microphone was consistently in the 100 - 105 decibel range, sometimes 110. For 105 decibels, OSHA recommends no more than 19 minutes per week exposure to avoid hearing damage. I feel sorry for the coaches, as they are destined to develop hearing damage. It's also sad that almost all participants do not wear any form of hearing protection, and are putting themselves at risk for hearing damage/tinnitus. I have a minor hearing loss, but severely annoying tinnitus (tinnitus is not fun!). I always wear hearing protection during classes, and wanted to warn you all that you are at risk for hearing damage/tinnitus. My review is being posted after a conversation with someone in my family who is an ENT (Ear Nose and Throat doctor). She went to Orange Theory Royal Oak one time and again to Birmingham location and never went again to either places because of the music volume. I thought she was being dramatic until I went to see for myself. The music is dangerously loud. And I like concerts and loud music. I don't feel safe working out In OT royal oak. I don't want to get tinnitus (ear ringing that doesn't go away) or go deaf. Tinnitus is not fun. I knew someone who had it in high school and the constant ringing in the ears has some people wanting to commit suicide. There is a reddit thread on tinnitus if you are interested on the subject. It is enough to drive someone mad. And Orange Theory Royal Oak music volume WILL eventually contribute or cause tinnitus or hearing loss. I don't think I should have to wear ear plugs to get a workout. There is no reason the music needs to be so loud. It's unacceptable. And unless more people complain they won't do anything about it. I like the place and wish I could continue to go there but my hearing is more important. To all the people who dont think the music there is too loud - the truth is you probably already have compromised hearing unfortunately. And that came straight from an ENT.
-
June 2021 by Ryan Bryant
The staff is very Friendly. Its always clean, every piece of equipment it's set up for 6 ft apart for me to workout comfortably
-
June 2021 by Denise S.
I came in to try my "free class" and was billed $28. When I called and spoke to the assistant manager, he told me I lived out of the area (15 miles away in St. Clair Shores) and they knew I wouldn't be purchasing a membership, so I was charged. WHAT?? I never gave permission for the charge, only a deposit for the use of a heart monitor during the workout. Why advertise first class is free? It was an outright lie. I disputed the charge with my credit card company. I was actually considering purchasing a membership until I saw the change on my credit card. Worst customer service ever. I'll stick to any other work out besides Orange Theory. Plus it smells like body odor (puke).
-
April 2021 by Natalie M.
DO NOT join this Orangetheory Fitness. They nickel and dime you for everything and are unwilling to work with members and don't seem to care when they are unhappy. I tried to cancel my class 7 hours and 57 mins before and they told me they "had to" charge me the "late cancel fee" of $12. I belonged to another studio previously so I know this is not the quality standard at all locations. At Orangetheory royal oak you are just a bank account.
-
February 2021 by Emily C.
Walked in 30 seconds late, associate sales manager watched me walk in and she walked away from the desk. Another front desk staff member coming out of the studio walked up to me and told me I wasn't able to come in because I was late. Then had the audacity to late charge me ($12). Poor customer service.
-
February 2021 by m v
Derrick is an amazing trainer! He takes covid-19 seriously and cleans the equipment after each person. Highly recommend to anyone!
-
February 2021 by Patricia Croom
I love having a membership here. Everyone is so nice and serious about fitness. I feel comfortable here.
-
February 2021 by Mark M.
Don't go rip off. They just keep charging your credit card. C-19 came the gym was closed and keep charing my card. They won't refund my card, the gym was closed and the charged my card.
-
January 2021 by Tyler Orr
Derrick is phenomenal! His workouts and motivation are the reason i left LA fitness and won’t go anywhere else!
-
January 2021 by Mac S.
Great location and workouts. I use to go to this location before the pandemic and cannot wait for things to get back to normal so I can workout there again!
-
October 2020 by Ryan Madden
Very small classes sizes along with attentive trainers makes 9 Round in Royal Oak always an enjoyable experience. I would recommend that anyone in the area gives it a try.
-
September 2020 by Page B.
Kelsey who occasionally works the reception desk is clearly a racist and she shouldn't work with the public. People like that are a downfall in society. I arrived for my first training and cancelled the same day. I'll never give them a penny.
-
September 2020 by Mary Franco
This gym's staff is highly educated, and customer friendly.
