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November 2023 by Gemini S.
I just wanted to leave a review on the services we are receiving from your company. Driver called on Monday stating they were 30 mins away, we sat at pickup location for hours waiting, still no one shows up. Next day driver stop responding, no return call and not answering the phone. I call today and driver stated the vehicle will be delivered today around 1:00. I just called to get update and now the driver is stating they may not deliver today. Bad business and service, we postponed a lot of plans waiting for the driver that was supposedly 30 mins away on Monday now he is stating he is in a whole other city which is ridiculous. I will be leaving a review with BBB as well as IAA.
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October 2023 by Tia J.
This company is HORRIBLE my friend works for them and EVERY WEEK for the past 6 months his truck is down, they say it's fixed and instead of them putting him in something better they continue to put him in the same BROKEN TRUCK. Just recently he got he's truck out of the shop and not even 8 house of him working the truck breaks down, and he is left outside in the cold for 6 hours or more. He calls break down and the lady working break down didn't know what she was doing and he had to keep calling her back. To get an ETA and she was VERY RUDE. I wouldn't recommend this company AT ALL until they learn how to treat their employees better than they do. I'm a safety specialist for a trucking company and I would NEVER leave my drives suck outside in the heat or cold like they do. STAY WAY !!!
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September 2023 by A
Careless operation of unit in Tilbury, Ontario. Too busy talking on the phone.
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August 2022 by Sandra Klinkman
Great company and great drivers. They picked up my dad's classic corvette about 1500 miles away. They delivered it in perfect condition with no issues via enclosed carrier.
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August 2022 by Mu S
This parked for almost 5 days at two way public street. It could have resulted in horrific accident.
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June 2022 by Khemistrii Erickson
some random driver parked next to me and then took photos of my truck for no reason then got mad when i questioned him about it
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April 2022 by Richard Parker
Truck 10602 dumped trash bags right out his driver door in the parking lot of the petro in kingdom city mo and drove off too lazy to put them in the trash can. Not professional drivers at all.
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February 2022 by Chantel Robinson
Getting on highway I-85 North in Jefferson GA, this truck driver refuse to move over to the left lane causing me to hit my brakes, which could had cause an accident had there been any cars behind. How d*** was he not to move over the left lane that was clear?
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December 2021 by sarah dieball
This driver almost caused about a 10 car pile up this evening. Decides not to wait for the oncoming traffic while turning onto Hwy 60 in Wisconsin. Pulls into the two lane traffic going 55 mph during rush hour. Stays in fast lane, only going 40 mph. He gets to the stop light in town, only to jump the red light that doesn’t turn. Oncoming traffic gets a green turning light but he’s too impatient for the red light to turn.Called dispatch to report driver but get an answering machine. Machine won’t take message because the mail box is full
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October 2021 by JC
Dealers Beware, do not book your loads with United Road! They accept your load and repost on other dispatch sites for more money. Your transport time will be triple. Post your own vehicles on central dispatch dot com. I dispatch over one hundred cars a month on that site and the only trouble I ever have had is with United Road. Do yourself a favor and do not use them to transport your vehicles.
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August 2021 by Instantly Broken
They're pretty damn popular make sure you call ahead. Must be because they do good work
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July 2021 by Danny D
I’ve been dealing with this company for months now, and it is absolutely astonishing that they are still in business. I get over 100 vehicles delivered monthly to my business, and the only consistent thing about them is that they can’t meet a target date. Nothing but late shipments, transport damage, ridiculous excuses, poor communication, and meaningless apologies. They are truly one of the worst companies I have ever dealt with and I wish them nothing but the worst, complete trash. Do yourself a favor and do NOT ship your vehicles through United Road! You will regret it if you do...
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July 2021 by Mike S.
This company is a joke. It's not that they took forever to pick up my vehicle and it's not even that they missed their deadline to get it to me, even though it was an extended deadline. It's the fact they never once called to let me know what was going on. It took five phone calls with another logistics company to hear the excuse of the mechanical failure that delayed them a day, but then they told the other logistics company they extended it six more days to get it to me. They didn't say why and they still have never called. I am wasting my money with these clowns. I won't do it again. Don't just walk past this company, run away!
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July 2021 by Brian S.
If you want unreliable service along with lying, incompetence, and zero communication then please hire United Road to have all of those needs met. I purchased a vehicle from Vroom over 3 weeks ago. Unfortunately, Vroom used United Road to deliver my vehicle from Michigan to AZ. Needless to say, I still haven't received my vehicle. I have contacted Vroom multiple times and they stated they have email confirmation from United Road that my vehicle would be delivered on July 14; then July 16; then July 20, 21, 22...and now they're saying July 25th. Vroom would not give me United Road's phone number so I looked it up myself and contacted them. Jared McQuown, Account Specialist, which is an oxymoron reached out to me stating he was having difficulty finding my vehicle in their system. He asked for the VIN # which I provided as well as the contract # Vroom provided me that proved United Road was assigned to deliver my vehicle. Needless to say, Jared has remained silent ever since I provided the information he requested. You can put "lipstick on a pig" but at the end of the day, you're still stuck with just a "pig". My advice is simple: If you have purchased a vehicle that needs to be delivered, please ask the company which vehicle transport company they are using to deliver your vehicle. If they say, "We are using United Road", either demand a different carrier, or, cancel the deal because you will definitely be let down.
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July 2021 by Sharoz Zindani
If I could put zero stars I would. They are liars. Dont trust them.
