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September 2021 by Brooklyn
This place is a joke ! Staff dumber than a box of rocks! Went in to get 4 different things couldn’t figure anything out and didn’t have anything I needed. I’d go someplace else this place is a Warehouse Lol !
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September 2021 by Austin Brown
Maybe yall need to change your hours!!! Drove 40 mins because it was the only place to have the tool I needed. Got there at 615 to realize they close at 6!! I rarely shop there because of the hours. But already if I see 7 it should be that!
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September 2021 by Lawrence Simm
Order something online that says same day delivery within (5 miles from store) doesn't get delivered not a big deal wasn't in a rushNext day doesn't get delivered.....again not in a rush so I call just to see what's going onAccording to them their system it was just an online order and wasn't setup for delivery. But on my end and my reciept it says otherwise... anyways so I decide just cancel it then I'm told well you have to come in for thatAnd now as I'm writing this review I get an email saying it was cancelledSo it sounds like your store has a poor system or the employees dont know what's going on...
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September 2021 by jim richardson
Would not warranty a tool I have after when I bought it I was told it had lifetime warranty. They wanted original receipt.. WHO has a receipt after almost 30 years!!!!!!!!!!!
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September 2021 by Derrick Cooper
A little bit more expensive than others but they have everything! Wish one was closer to my shop I would get all of my parts from them! I've got parts same day from NAPA the dealership couldn't get for days! Too much time dealing with customers and trying to find parts!
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September 2021 by Kathy Downs
They were the only one to have the part I needed for my 2001 RAV4 I was looking for a hardened Bolt which broke off in the engine the part was under $5 it would have took a week to get my order through the Toyota dealer in Ann Arbor
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August 2021 by Charles Wilson
Had to stop, to buy wind shield wiper blade . Very helpful in picking the good, less expensive blade.
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July 2021 by A Merkle
Lately NAPA has had best prices and availability on auto parts! Friendly service for pick up and even when we had to return a couple things.
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July 2021 by Allen Pe
Got all the hard to find parts and service is great.
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June 2021 by Patrick Owen
I was offered a position with Napa and I have to say that I worked for other auto parts stores and Napa always have the parts that customers are looking for.
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April 2021 by Carol Noeyack
Got parts fast but a patron help put wipers on lol
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March 2021 by Al P.
What a shame this mega corporation can't get the online inventory properly posted for us consumers. Been a customer 30 years. Mostly purchase from your competitors since they have a solid inventory online. So I ordered 4 items only shows ready for pickup today at Romulus location. I go by 4 hours later Mitch tells me nope don't have one if the items, so damn sad. He checks his computer says Westland and Dearborn all in stock, funny your online customer page shows need to be ordered. I ask him to check Southgate, sure enough has it all, he gives me a print out of order now canceled. Absolutely exciting experience with Edward at Southgate, after telling him your inventory system SUCKS. He happily took care of my order. Now why do I need to call your store to check inventory, I hate talking on phone. Fix your system like NOW, hire someone from Advance or Autozone that has properly entered inventory system. Your loss cause I just refuse to call. Give Edward a raise he rocks.
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February 2021 by Jeramiah Oliver
Napa wheelhouse ..has most any part
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December 2020 by Duane Perry
Great service and telligent personnel
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November 2020 by Sharron Berry
They have a lot of auto parts and were very helpful and nice
