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March 2024 by Mary Honeyman
I have had an ongoing problem with my mail being forwarded to a temporary address. Before I left for vacation, I noticed that the postal service made the address change permanent instead of TEMPORARY. I went to the post office in Rochester Mi, to fix it. I filled out the paperwork and was told it was fixed. When I got to Florida for vacation I discovered that it was still considered a permanent change of address. I called the Post Office to fix it. They said they could not unless I canceled it all together. I did not want to miss my mail, so I left it at that. The next day I discovered that all my credit cards changed the address on my account. I am now back in Michigan and visited the post office 4 times. I am still not getting answers.
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March 2024 by E Dorn
This is the lowest amount of stars possible, the actual amount of stars is -10.The quality of workers has gone down drastically over the last few years. This time the one woman working there for our passport question was rude, purposely frustrating with our time, and just overall, a terrible person.
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March 2024 by legend
They were rude horrible I had a client and they made us wait longer I think you should come to a different 9ne to sade u from this pain.
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February 2024 by Daniel Randar
Múltiple trips with a rude experience at each one.
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February 2024 by Mevludin Jakupovic
Worst post office I've ever been to in my life. The lady at the front coupling couldn't answer a single question, after calling usps directly I found out everything she told me was wrong. It's like they just wanted everyone out asap.
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February 2024 by Westly Durkee
Nobody was there. Self service kiosks are out of paper. Couldn't ship my package. Drove a half hour out of my way for nothing.
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February 2024 by Patty
Rochester PO is AWFUL!! Postmaster won't return my calls and I'm not receiving my mail.
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January 2024 by Darryl Roenicke
My post office box is always full of someone else's stuff and this has been happening for over 2 years and when I tried to call the helpline the automated voice AI system never gets me to anyone that can help
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January 2024 by Joe G
Mail bin for packages is frequently jammed because someone inside is not removing packages from the bin and they get stacked up
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January 2024 by Lisella Webster
USPS fails EVERY TIME. Absolutely deplorable. Almost 40$ in EXPRESS shipping, handed it to the post office clerk and it’s GONE. Just gone. Very upset good luck getting my refund.
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December 2023 by Dave Wetzel
I sent 3 cards to my grandsons ages 2, 4, and 6. One card was opened and $5 stolen. One card never delivered, $5 stolen.The cards were brought into the post office for delivery and only handled by USPS. How can I trust anything to be delivered.
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December 2023 by Sunil Nagtilak
Hours listed on the USPS website, USPS email communication, and Google map are all wrong. I was here at 630pm, and they were closed! Closing is not 7 pm. They close at 5 pm.
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October 2023 by Tony V.
Its very frustrating that the slidable chute in the lobby for packages is ALWAYS either jammed or locked! Because of my work hours, I can't get there during business hours. So when it's jammed in the evening it's this way before they open. A couple of times I seen a worker on their way out, I reported it, but was told to come back when the postal office is open!
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October 2023 by Kate
THEY CLOSE AT 2:30 ON SATURDAYS. PLEASE UPDATE YOUR OPERATING HOURS. IT IS NOT 5pm
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October 2023 by Jessica Oleskie
Hours are not accurate on website or google or they close down early without updating anything. Sucks when you check hours before a driving over a half hour to get there and you arrive and it is closed.
