April 2022 by Maria Bengtson
My husband and I came in to get new phones pretty late in the evening and Lawrence was absolutely wonderful. He helped us get the best plan upgrades and set up our new phones quickly. He was so friendly and helpful! Definitely recommend this location!
April 2022 by Chevelle Roman
Alex was very knowledgeable about the Apple product I purchased and provided me with invaluable cost saving advice about my Plan. He was very customer focused and made certain that my experience there was hassle free!
March 2022 by bill mattingly
Ivan was extremely knowledgable and courteous. Best new phone experience we have ever had at a verizon store. Highly recommend.
March 2022 by Jordan Wirth
Aaron was excellent with us today. He was very friendly, informative, funny, and patient. Highly recommend this location thanks to him.
February 2022 by Jennifer Sheldon
Garrett has gone above and beyond with our family! His knowledge, expertise, patience and kindness should award him Employee of the Month or Year! We have worked with him three times-ordering new products, understanding current products and changing up existing and new accounts! Bravo, job well done!!! Thank you!
February 2022 by John Karras
Visited the Verizon location at 1467 N. Rochester Rd. to upgrade our older iPhones to the new iPhone 13 Pro model. Met with Iven Daood of the TEAM Verizon sales group to work out the best trade-in allowance and cellular plan options that worked best for us. Found Iven to be very patient with us. He answered all of our many questions and clearly explained differences among the various option available. Found him to be very knowledgeable and helpful in assisting with our needs. Overall, a pleasant experience. Happy with our new iPhones and the changes made to our cellular service plan.
January 2022 by aj khemmoro
Walked in looking for a new phone and Nathan hit the ball out of the park! He was so nice and helpful with finding me the greatest bang for my buck. He found me the best plan and even helped me save money on my bill! I appreciate his dedication to make me happy!
January 2022 by Carter Williams
I went in to upgrade my phone. I made it clear that I just wanted to pay the least I could to walk out with a working phone. At my fault I didn't really pay attention to all of the items on the bill, but the salesperson convinced me that I couldn't pay less than $300 and that I only had one android option in that range. I ended up paying $100 for peripherals I didn't want, a $20 TEAM service fee (for getting swindled?!), and I paid $180 for a phone I could have bought for $150 on the verizon store.
January 2022 by Clifford Neubauer Jr
Great service by Nathan and Ivan as they were upfront and honest about the best deals available and very helpful Highly recommend them. Although disappointed to say I'd stay away from Gary as he was dishonest about current promotion and lied on specific questions about charges so he could push extra bundle not needed which were way over priced just to get the sale.
January 2022 by Jason Myers
Aaron helped me and he was knowledgeable and friendly; I would trust him again. I always look at going to these places about as pleasant as going to the dentist, and Aaron made it “palatable.” Would DEF coke back to this store for further products/ assistance.
December 2021 by Marie Rd
I had terrible service!!! I think it was the Manager and I needed help with my phone screen, afew days ago. He seem to have an attitude and was not able to help me. He directed me to call Verizon customer service. The place was not busy and alot of workers were just hanging around.I went to another Verizon by Great Lakes Crossing the next day. They helped me right away!! She kept working on my phone until she found the problem. I wanted to kiss her, I was so happy!!!!
October 2021 by Miriah DeRieu
Kelly was friendly and efficient. Thanks for helping me!
October 2021 by Jeff Shane
Store manager Kelly has been, and was today, exceptional on our behalf.
October 2021 by Chelsea Hillman
I had amazing service from the moment I walked in the door. I was greeted and helped immediately and had a new phone, phone plan, and screen protector placed perfectly on my phone within 45 minutes. Best service I’ve had has always been at this store.
October 2021 by Maggie Wyatt
Thanks Kelly for being so awesome and helpful! I love my grandma style phone case!