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8:30AM - 5:30PM
2632 S Rochester Rd, Rochester Hills
Post Offices
“Now a days they have removed the option to ring the bell after getting inside the room. Handicap entrance button does not work even though there are markers telling us to get in by using the button”
“Chris was super helpful in getting me the right envelope, describing the price system and ensuring the right package went to the right location. Appreciate his patience and support during such a busy Saturday. He managed the long line with ease. Thank you so much team, you made this my go to USPS!!”
“We had to do both of my daughter’s passports and it went very smoothly! Brian was extremely helpful and kind, will definitely go again for all our post/passport needs.”
“Our mailbox got knocked over from the heavy snow and the subdivisions snow plowings last week. Quick service n was shocked they were able to hold our mail in less than 24 hrs after I signed up online to have my mail held for pickup! A+”
“It appears as though this location is consistantly operated by just one postal service employee. She appears to be overworked. May be reason for her unfriendly demeanor. However i find that speaking to her with kindness & empathy brightens her attitude.”
“This cute little post office respectfully answered all the questions of the customer in front of me & I had very fast service myself. I had no issue being seen or with the business hours (I showed up at my lunch break at 11:50). I was in & out in 10 minutes.”
“Used the drop in mailbox to return a small package I already labeled on Monday at 5:50 or so, when there was a busy line is around 11 people. Within just 1 day they updated it at around 9:30 pm shown on ebay (then arrived elsewhere 1 hour later). I wish it was slightly earlier like at 6pm but that's still great updating time!”
“Needed to mail a card. I had to ask for tape because the Hallmark card would not seal. The clerk informed me that she would have to charge me extra because of the shape of the card. (Square). She was very nice, she had to put the zip code on for me.”
“I don't know how I got so lucky but I had a great experience at this post office. I admitidly have only been in the post office once that I can remember as an adult. I have never needed to send verified mail before. When I walked in I was greeted by both employees, and (I feel so bad for not getting the name) the female postal worker came out to the keosk to walk me through sending the letter and sending it the right way. She offered this help paitently as I clearly had no idea what I was doing. While out there regulars were coming in to check thier boxes, she greeted them they all seemed to know eachother by name. It was almost like a family diner feel. So I don't know who is rude there but my interactions were 5 stars.”
“This post office is one of the best. The employees work hard and long hours. Very respectful, well spoken an knowledgable. I would recommend this post office it’s clean, the kiosk is available, significant room to mail products The parking space is very spacious… Employees seems to greet with smiles and compliments with a great sense of humor. Enjoy your shipping experience , smiles and kindness is contagious :) I’ve been to many of offices and this one is still by far serving a variety of business customers etc, a large volume of mail with kindness…. Good attitude and patience works..
I know you are doing your best, but I can use more assistance to correct, or resolve a shipping issue that occurred. This would be my approach forward to receive sufficient service if a mishap took place. I have notice hard working customer service, and customer complaints. ??”
“I put the wrong address on an important package and it was lost in an apartment complex next to the office I expected the delivery at. Velda Young found my package which was business cards and called my cell on the card to let me know she had them. She waited for me to come and meet her and gave me the package I had lost. She went above and beyond to make sure I got my package and saved me time, money and hassle of reordering. She has restored my faith in humanity and there are still great people out there who hold their profession on a higher standard than just another paycheck. Thank you Velda!!!”
“Stopped into this branch for the first time, this morning. No wait for the front desk, but there was a short line at the self-service kiosk. The (2) employee that I interacted with were very pleasant and helpful. This location is within walking distance from my work and I will definitely come back again.”
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“Always a great experience at this Rochester Hills United States postal service. Everyone is extremely helpful and friendly. If you need help they are always more than happy to help out. Very clean and organized, and this post office is always my go to. I highly recommend the United States Post office in Rochester hills!”