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November 2023 by M. Shaker
Staff is friendly and knowledgeable while looking out of the customer. Bathroom is nice and clean. Waiting area is a bit dingy..
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November 2023 by Z
Update 10/18/23 STAY AWAY FROM THIS COMPANY! Companies that behave this way are the epitome of everything wrong with businesses. Do not be deceived by their "helpful" response. After calling the number it was nothing more than the same game. The representative said there was nothing they would do because it was the Property Damage Claims department's responsibility and they would have them contact me. They contacted me and just said it was denied and would not do anything. So I am still in the same absurd place. I guess it just comes down to legal recourse, which is absolutely ridiculous.10/18/23 On August 4th I had my tires rotated. They managed to cause $4,727 of damage to my vehicle in the process by damaging the wheels with their equipment. After submitting a complaint the manager refused to fix the damage and replace the wheels (which he said he could do if he accepted responsibility) and said he would file a claim with the Property Damage Claims department instead. After two and a half months of waiting, calling, submitting documents, and more waiting they are denying responsibility and not paying for the damages based on their "internal investigation". This is complete nonsense and needs to be rectified immediately. I submitted complaints with the Attorney General and BBB.
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October 2023 by Scott Lemmer
Service was guick, price was good and the people knowledgeable and friendly
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August 2023 by Jim June
Complete scammers! My teenage son took his car in with an air leak in one of the tires. They told him there was a nail in the sidewall and that he needed a new tire. Further, because it's an AWD they suggested it should be at least 2 tires and it really should be 4. They gave him a price for 2 and 4 tires. He came home and shared his story with his mom and I. As a teaching moment we took the tire off together and found the nail using soapy water. As a double check we submerged the tire in a small pool to make sure there were no other leaks. THE LEAK WASNT IN THE SIDEWALL! It was near the center of the tire. We repaired it ourselves. You can see the excess glue in the picture that the nail was near the center of the tire. I called the manager and she was the most unfriendly, downright mean person I've talked to in a long time. Do not go here unless you want to get scammed!
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August 2023 by Jim J.
Horrible scammers! They tried to take advantage of my teenage son. He went in there with a leak in his tire and they told him that he had a nail in his sidewall and needed a new tire. We took the tire off ourselves and found the nail hole with soap and water, and it was near the center of the tire... Fixed it ourselves. I called the manager to complain, and she was unfriendly, and just downright mean! Do not go here unless you want to get scammed.!!!
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August 2023 by Seth J.
Extremely disrespectful younger lady answered the phone. Within the first minute I felt belittled and disrespected. I scheduled an appointment and took my car in to check for a leaking tire. I sat in the waiting room for about 30 minutes, which was no problem. They came back and told me there was a nail in my side wall and the tire was unfixable. they also told me that my other tire was leaking as well. I took the tire home and bought a repair kit and when I take the tire off, it came to my surprise there was a nail directly in the center and it only took me about 10 minutes to fix instead of $350 to fix both "leaky tires". I was not only disrespected, but told false information and I will never be coming back unless the management has changed.
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June 2023 by Johnson Pest Control
This is simply the best and most honest auto repair shop in Portage or Kalamazoo. You can absolutely trust them to diagnose and not oversell. They sell great tires, too. And their rates are competitive. Their work is top notch and I have never been disappointed with their results.
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June 2023 by Christen Julien
I had a great experience with the management and the staff here. This is definitely a place I will go back to. I recommend the warranty on the tires. It's great for someone who purchases tires that are more than $200 each because the warranty on 4 tires costs less than 1 tire. Definitely check out the store on Westnedge for great service and knowledge.
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June 2023 by kevin hughes
I have been a long time customer and always received good service....until recently. They added a road Hazzard fee to my tire purchase without asking me knowing I had always declined it. I also had it in twice for maintenance and they never even checked my air filter which needed replaced. They lost a 20 year customer with these moves!
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May 2023 by Ollie Hunter
This is the very worse place in town to have ANYTHING done! Rude before even asking you what you need. I was there to purchase two tires and before I even got out the car a man yelled at me and said NO! I was like why is he yelling at me and second you have NO idea what I want. I politely went across the street and made my purchase. And got an ear full about the service that Goodyear is suppose to provide but turn customers away. I wonder if the owner has any idea that they are Turing customers away. If I could give them zero stars I would.
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April 2023 by Tony Zerilli
Best experience ever had at an auto service facility. From the minute I walked in I was treated like a long time preferred customer!Had a small bulge on the sidewall of one of the tires on our travel trailer. It met the criteria for Goodyear warranty (fairly new tires). As soon as I walked in John (service manager) inspected it and started working on it. He along with Matt (store manager) verified the issue and within minutes had a replacement tire mounted and ready to go. They honored the warranty, prorated the cost and charged me accordingly.
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November 2022 by Patricia R.
Super service! I meant to write a review a month ago! I just got very busy. John and Max do a super job and have won our business. We had been with Otto Kilm for 7 years. Greg retired and we had to find a new garage. We tried Firestone and they sent us to another garage. We tried Pep Boys okay. A close friend suggested GoodYear. Wow they are the best! Upfront with price!! Go above and beyond.
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November 2022 by Dmitrii Kovalevskii
This place is not worth wasting your time on. I made an online appointment with them to have a set of 4 new Goodyear tires installed on my Colorado. I made an appointment for 9:30 AM of the next day and then before noon of the day I made the appointment I got a call from them and was told that the truck that would bring my tires would only arrive at noon, so could I come in the afternoon. I said, sure, I'd come at 1 PM. It takes me an hour to drive to Portage. Next day I am on my way to this appointment and at 12:21 I receive a call from them and they don't know if the truck with my tires would be arriving today and now they don't even know when exactly it's going to arrive. Totally unacceptable customer service. Had to look for another place and got a set of Michelin tires for my Colorado I was not actually planning on at a Discount Tire place right across the intersection from this Goodyear place. Wouldn't waste my time on them agan.
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November 2022 by Sharolyn Davis
These people are ALWAYS reliable! Great service!
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October 2022 by Jen Little-Ruiz
My sons car started overheating and there was coolant everywhere. Fortunately he was right across from Goodyear. They were able to get it in, order the parts and repaired it quickly and for a reasonable price. As a parent with a son away at college I appreciate the care they took with the car and for the great customer service they gave my son and myself.