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September 2023 by Grand Traverse Pie Company Plymouth
wasn't the staff fault they did their best. took almost 40 mins to check in, system issues. got to my destination (hour plus away) to find out there was NO ramp. i will never rent another truck from this location. I tried to call back to speak with mgr next day to explain how upsetting this is NOT having ramp to move restaurant heavy equipment. But i was told to call back. Didn't waste anymore of my time. Over all what a sad experience. Thank you for sending me a chance to leave a review. Maybe it will make a different for someone else.
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September 2023 by Obinna Nwosu
Very poor management, not worth coming back . Nobody to attend to you , shame on you people
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August 2023 by Vicente Ojeda
Don’t bother coming here. No one works the desk and you have to call them just to get help
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August 2023 by Kevin Mccall
Overpriced! I would give 0 stars if I could
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June 2023 by Armando Mukja
The guy and girl there are very unprofessional. Horrible people. Dont go here.
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May 2023 by J Garcia
Please take my advice and DO NOT return your U-Haul here. I self-returned the 15ft truck on a Sunday afternoon, filled up the tank as required, parked the truck properly and then photographed everything for my own protection. Monday morning I received a bill for $50 as they said the gas was at 1/8th tank. I went to the store to be confronted by the clerk who was clearly running a fuel charge SCAM and said he hit the wrong button and if I wanted my money back I would have to call U-Haul and provide proof. He didn’t know I already had pictures of the fuel gauge and was able to sort things out with U-Haul after an hour and a half on the phone. Please take all of these recent google reviews seriously as this is a reckless and scamming dealership for U-Haul. Take photos to save yourself too.
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October 2022 by John Adam
The employees at this location are committing scam. The uhaul truck was not full with gas despite that the location is inside a gas station. The claimed that the truck was half full when I rented it. But it was not. I drove 17 miles. I put more than 2 gallons of gas prior to returning the truck. The truck milage per gallon is more than 10 miles. I was charged for 3 gallons of gas.
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September 2022 by Seven Whales
Girl at the counter was mad rude when we entered, all we did was ask about locations and dropping off the truck when we were done and she kinda flipped out . we weren’t in there 5 minutes
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March 2022 by John R
The employees at this location are committing scam. The uhaul truck was not full with gas despite that the location is inside a gas station. The claimed that the truck was half full when I rented it. But it was not. I drove 17 miles. I put more than 2 gallons of gas prior to returning the truck. The truck milage per gallon is more than 10 miles. I was charged for 3 gallons of gas.
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December 2021 by Todd Reinholt
Awesome service, truck's very clean. I recommend there service.
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October 2021 by malayasia
I came in tje night before and made a reservation it took about 30 minutes which is the longest I've ever had to wait for a uhaul. Then the next day when i came to pick it up i had to wait another 30 minutes and go through the whole process again. This was a huge inconvenience to my day.
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March 2021 by mvp productions
I came in tje night before and made a reservation it took about 30 minutes which is the longest I've ever had to wait for a uhaul. Then the next day when i came to pick it up i had to wait another 30 minutes and go through the whole process again. This was a huge inconvenience to my day.
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December 2020 by Mr Tracy G.J. Congdon
Fast quick and friendly service!
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June 2020 by George Ansara
Fast, friendly & great customer service!
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December 2019 by Yohei Shimazaki
Reserved online. Easy in, easy out. No problems.