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January 2024 by Eric Saylor
I went into the Plymouth branch to ask for non-financial information on my Mothers checking account TYPE. I only wanted to know what the minimum balance requirements were for her checking account TYPE. The employee asked for two forms of ID. Again, I just want to know what the minimum required balance is for her TYPE of checking account, No Personal Information. The employee than asked me to enter my SS number. I left the branch at that point.I made one 5 minute call to another PNC branch, on the west side of Michigan, and was given the required minimum over the phone.In My Opinion: STAY AWAY FROM THE DOWNTOWN PLYMOUTH BRANCH.
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January 2024 by Chris Stallman
The staff here is really friendly. I was dealing with a frustrating issue with my PNC account (not this branch’s fault; more of a corporate issue) and I was greeted by Amna who assured me she’d look into it and fix it. Very friendly, super helpful, and I was all set within 10-15 mins. The service in this branch is wonderful.
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September 2023 by Kelley French
Everyone that I have spoke here with is very polite. Maybe I've had one bad encounter, but everyone has a bad day every once in awhile. They are very prompt and I have never been kept waiting. Honestly none of these 1 star reviews make any sense and I lived here pre-pandemic even. Great facility and nice people, can't ask for more.
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February 2023 by Staci Schaeffer
I asked the manager Ms. M to help me. She did help problem solve and then I never heard back from her. PNC made a banking error and when discovered. She ended the phone conversation and never called me back. PNC employee did NOT place a stop payment as requested….This error occurred 2x. I was hoping my local branch could advocate…but this is not the place to helpOut!
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January 2023 by Dan Nichols
The bank teller named Kathy is very rude and acts like you're putting her out if you need any help.
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December 2022 by Thomas Mosher
Very nice and friendly staff! Extremely helpful
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March 2022 by Essam Suleiman
I've been doing business with PNC for more than 15 years even before they changed their name to PNC. this branch is not the one you want to visit. the lady who takes the calls is rude and unpolite. I don't recommend going there.
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March 2022 by Guillermo Torres
Love this place the General Manager, Margaret is the best in customer service.
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January 2022 by Jayna K.
The PNC app is not reliable and never functions properly. I went to inside to deposit money and the employees treated me like I was stupid. Their attitudes were not friendly at all and it needs to be fixed. Do not bank here.
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October 2021 by Sarah Brooks
Why have a call button at the drive up lanes if you are never going to answer? I had lost my debit card and was going to get a new one before work and I didn't know what forms of information they needed from me so I hit the call button to ask before sending the tube to them....I waited and waited and pressed the call button again, still nothing.I waited in line before this too just to get up there and with their no reply, I had to leave so I was not late for work. And I am still left without a debit card.
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August 2021 by Sarah
Why have a call button at the drive up lanes if you are never going to answer? I had lost my debit card and was going to get a new one before work and I didn't know what forms of information they needed from me so I hit the call button to ask before sending the tube to them....I waited and waited and pressed the call button again, still nothing.I waited in line before this too just to get up there and with their no reply, I had to leave so I was not late for work. And I am still left without a debit card.
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July 2020 by Emily H.
This branch reached out to go over help options if I had been financially impacted by COVID19. Now that's customer care! Also, the other ladies at this branch have always greeted me with happy faces. Thank you PNC Plymouth!
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November 2019 by Tom Brindley
Want to take a 2% fee for to cash a check they wrote
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November 2019 by andrew langlois
Deposited cash into the ATM. It gladly took the money but didn't credit my account. Kept my ATM card momentarily as well. An error appeared on the screen and it eventually spit out the card, but not my cash. This is actually the second time this has happened at two different locations. Time to find a new bank. I called PNC corporate and I was guaranteed a call from them within 24-48 hours. Still haven't heard from them.
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April 2019 by Aaron Kirchinger.
Terrible customer service. The woman behind the counter was nasty, arrogant, and condesending.
