August 2021 by Sarah
Why have a call button at the drive up lanes if you are never going to answer? I had lost my debit card and was going to get a new one before work and I didn't know what forms of information they needed from me so I hit the call button to ask before sending the tube to them....I waited and waited and pressed the call button again, still nothing.I waited in line before this too just to get up there and with their no reply, I had to leave so I was not late for work. And I am still left without a debit card.
July 2020 by Emily H.
This branch reached out to go over help options if I had been financially impacted by COVID19. Now that's customer care! Also, the other ladies at this branch have always greeted me with happy faces. Thank you PNC Plymouth!
November 2019 by Tom Brindley
Want to take a 2% fee for to cash a check they wrote
November 2019 by andrew langlois
Deposited cash into the ATM. It gladly took the money but didn't credit my account. Kept my ATM card momentarily as well. An error appeared on the screen and it eventually spit out the card, but not my cash. This is actually the second time this has happened at two different locations. Time to find a new bank. I called PNC corporate and I was guaranteed a call from them within 24-48 hours. Still haven't heard from them.
April 2019 by Aaron Kirchinger.
Terrible customer service. The woman behind the counter was nasty, arrogant, and condesending.
July 2018 by Brett Anderson
Very rude staff
June 2018 by Michelle c
I misplaced my debit card and had called customer service (not this branch) to place it on hold. The guy must have entered it wrong and cancelled my card instead. Gina helped me reactive my found, but damaged card, and replace it with the same number (a huge plus for me). She was very friendly and had a great sense of humor, and was quick to problem solve. This branch is slightly out of my way but I'll be coming back again!
January 2018 by darmy713
An older gentleman helped me quickly with my debit card replacement. We had some great conversation and made me remember the days when people used to chit chat and talk! I will return to this location whenever I can.
January 2018 by Lukasz Koplejewski
Not knowledgeable in loans what so ever.
November 2016 by Danielle Kale
The tellers are very kind. I had to cash a check here for $10 fee I thought was excessive, which is why PNC did not earn five stars. However, the service was very good.
May 2016 by B Fishing
Not recommended. Service is slow, and they like to add fees onto accounts. Good location and the building is very nice looking, but that doesn't make up for the problems.
May 2016 by Brian Sanders
Forget going here. Go to another branch. One teller working the window with tons of cars coming, it was not her fault, she tried to help me as I waited in the Lobby. Several more customers came in, tellers magically appeared out of nowhere and helped the other customers clearly overlooking me. Tried to call them on the phone, forget it, waited over 10 minutes then hung up. Go elsewhere.