September 2021 by Ryan
This branch’s reviews get beat up for no good reason. The staff is always accommodating and gets my requests handled promptly. April, in particular, was a rock star today. Keep up the great work!
September 2021 by drew L
DO YOU EVER ANSWER THE PHONE? I MEAN LIKE LITERALLY EVER?!
June 2021 by Sandy Stem
I am writing this before I send a similar email to the bank president. I am about to close all my personal and business Bank of America accounts. My experience at this branch was the last straw. My daughter bought a car today and we had 17 savings bonds to cash. We first went to the Bank of America on Beck Rd to find they were temporarily closed. We then had to drive 15 min to this branch. We were immediately told we could only cash 10 bonds at a time. When I first asked if we could get back in line to cash the other 7, the cashier waiting on us did not answer but the woman behind her nodded yes. While cashing the 1st 10 the cashier was just rude. She chided my daughter for endorsing in pencil (as had I when I originally saw she did) and then starting mumbling complaining that these aren't even fully matured (why should she care). She obviously just didn't feel like dealing with them. During this entire time, one customer came in. We moved got back in line so she could wait on him. When she was done, there was absolutely no one else in there but, she told us only 10 / day /customer. I then asked why the other teller said we could and I was told "because maybe she likes to make her own rules". She then just smirked and said "see you tomorrow". I would understand if they were busy but they were not. Unfortunately, I can't take time off work tomorrow to do this again. My daughter lives 45 min away with her other parent and we are rarely together during banking hours. Half of their branches are closed and distant. No one seems to care. I checked Bank of America website and the only limitation they have is a $1000 maximum if your checking or savings account is less than 6 mos old. That was not the case in our situation and we had less than $1000 anyway. My next action is to email the bank President about this branch, the rude teller and the general lack of customer service provided by Bank of American in general these days.
April 2021 by Kevin Bowen
Horrible service! Both from the teller and then the manager. I was treated as an inconvenience by both! Service es I had many times in the past were disguarded out of had with no concern to the needs of the customer. Within a matter of fifteen minutes the teller managed to irritate three other customers and myself. This happened at 3;20 this afternoon.
November 2020 by Diana Jen
They never answer the phone. Customer Service sucks!
October 2020 by ASH-lee XO
I have had the worst experiences at this bank. Every time we go in there, people are in a terrible mood and extremely rude. This last trip was the icing on the cake. We needed a cashiers check. That’s it. The people acted like we were such an inconvenience and upset that we were even there. Especially the teller. Everyone is stressed right now, not just you guys. A little bit more empathy and kindness towards your customers will go a long way.
October 2020 by SEUNG JUN LEE
very unfriendly customer services. worst experience.
September 2020 by Ittybitty Native
Horrible customer service, rude, extremely unprofessional and I say this after 5 minutes or less at this branch because I had a question. I’ve had no problems at my usual location other than long lines due to covid- which is understandable. I will avoid this location furthermore unless it’s the drive thru!
September 2020 by Pavan Kumar
Most ridiculous bank ever. Very poorly trained staff with zero courtesy. Went there to seek information on my credit card and they don't even care to help, even though it's there own product. Would never recommend a BofA account to anybody.
July 2020 by James Dubinsky Jr
So apparently they are requiring everyone who goes into the branch to wear a mask regardless if a person can medically. That’s not cool! They require you to have a mask and if you don’t have one they don’t offer one and will not help you with whatever business you have at the branch. I was at Key Bank, didn’t have a mask and they gave me one. Maybe BofA should Dont his in stead of chasing their customers away.
July 2020 by Jeffrey Stevens
This is the poorest bank in the country the can not cash there own checks over some secret limit that they refuse to tell you the amount unless you open a new account never in my life did I have this problem cashing a check
February 2020 by Woodstock's Corner
Disrespectful and impatient public service Just seems like the older they get the crankier they are.
November 2019 by Kyle Estep
Don’t bank with Bank of America. The service sucks
September 2019 by Daniella Phillips
I went in to pay off my car loan with the person that I sold my car to and the manager was very rude to both of us.. We will never bank with Bank of America ever again
September 2019 by Richelle Katich
worst service ever....