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March 2024 by josh Broughton
Good group of guys there....
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March 2024 by Tino Manimalethu
Technicians are not well trained. They didn't fasten my engine shield. Got stuck on middle of the road. Had to bring the car back and wait in line for long time to put it back and my shield got damaged too.
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February 2024 by Stephanie Davis
I didn't have much money left as I was in-between pay checks thought I needed an oil change come to find out I needed a fuel injection cleaning Dustin & his crew are amazing they not only saved me money they went above & beyond to insure that I was back on the road safely I would definitely recommend going here Thank you so much you guy's are the Best ?
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February 2024 by Yahya Sonko
Amazing people
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February 2024 by Ms Yawnie Travels
Great customer service!! Highly recommend
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February 2024 by Kia Nicol
Fast and reliable service. I called before I went and the information was given to me accurately, and in a timely manner. Upon arrival everything was as stated on the phone. Thank you for the great customer service….I’ll be back❤️
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February 2024 by CHYTHU G
Decent service
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February 2024 by J
Had a company vehicle. Pulled up, they got me in and out with no issues or hassle. Thanks guys
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January 2024 by Tapan Kashiv
I have been a long term customer of Valvoline and have always received great service. But I received an uncomfortable and passive aggressive response to requesting the staff at Novi to not check my air filter. Moreover, they checked all the boxes on the receipt post payment for having checked and changed all the fluids but I am unsure if they did.Within a week my washer fluid went out and I was caught in the snow without it (that was clearly marked as topped up and I recall the staff filling up something with a hose in my hood. I am now unsure if they really did or not - my coolant did NOT need a top up for sure).I assume the staff was having a long snow day but I expect a professional attitude and service if I trust the company and if they are providing a service. Deeply disappointed and never stopping by with my business at the Novi branch again.
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December 2023 by Julie Andress
Service here was excellent and above average. I used a coupon, which Valvoline customer service had texted me, and got a full synthetic oil change with new air filter for around $100. They were fast, courteous, and professional. I recommend this Novi location highly.
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December 2023 by Balakumaaran Natesan
They do the routine oil maintenance and brief the recommended works like battery replacement, serpentine belts, coolant change from car companies based on our model and miles. They do not insist but leave it to us to make the decisions. Quite compensating the total price with their discount coupons in every visit. I had done it twice and done for one of my friends vehicle too. Will get our work done in 10 to 15 mins during working days without much queue.
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October 2023 by Alexander Ajlouny
These dudes helped me tremendously with fast service and accurate information. The manager put me in good hands and saved my car before a road trip.I Luv u guys
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August 2023 by Jeff C (JC)
Very glad I listened to that "little voice" and went here instead of any other place. The 2 lanes were full when I arrived. The folks inside waved to me which lane to line up at. After about 6 minutes I was waved in and was greeted by Al and being my first time there he took all car info and mileage. They went to work while Al showed the services my car would need. Showed that priced that would be good for quite a while. NO HARD SALES. Al just gave the info and the decision was mine. I'll be going back for a trans flush next month. Pretty sure I've found my new oil service place. It's easy to get to, well ran, well stocked and professional. Good place good customer service.
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August 2023 by Amy Richards
I would like to compliment the excellent customer service I received from this Valvoline location's manager, Dustin Shroll. Dustin listened to my problem and acted quickly with the utmost professionalism. It was unexpected but very much appreciated.Service: Oil change
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August 2023 by Tonya Brooks
They were very courteous they asked a lot of questions they made sure everything was right with my car not pushy to oversell but let me know what I needed
