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January 2024 by Dre Hunter
Service was great ? if only there other stores had employees like them I left t-mobile for how I was treated last year October so coming in here with my family I was so pleased with there employees
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January 2024 by JosieOak
Terrible customer service experience. From now on I'll avoid buying cell phones at their locations. Will probably try Best Buy next time even though T-Mobile is my carrier. Multiple angry customers came in while I was there.
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November 2023 by Daly SAAFI
Costumer service at this location is very professional. Kenneth G was very helpful and respectful. He kept working past the closing time to assist me with my situation. Thank you again Kenneth!
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November 2023 by Shelly Gibson
Totally awesome customer service in the store.
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September 2023 by Kierra Gabriel
9/22 I went into this T-Mobile location with the hopes of upgrading my phone. Mike Gavriloski was the sales associate that assisted me with my transaction. From the moment I walked in, until the end of my transaction, he was incredibly kind, informative and patient. Mike went above and beyond to make sure I was satisfied and that I was leaving with everything I wanted and needed as a customer. With the new iPhone release and updates, the process took a little longer than expected. At no point did I feel rushed or as if I was holding up his time. He made sure that my phone was all set and ready for use, regardless being there past his shift time.While I’ve gone to multiple locations, this location will be my new “T-Mobile home”. Shoutout to all the staff members there, as everyone was incredibly kind and helpful.
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August 2023 by Sydney Golon
EDIT WITH UPDATE: I would give six stars if I could. After the situation I described below, Kenneth continued trying to get a resolution for me and was ultimately able to figure something out. Again, I am no longer a T-Mobile customer, and he had no profit incentive to do any of this. He just did it because he's an awesome, stand up dude who wanted to make sure this was taken care of for me. If you do decide to go with T-Mobile, give this location your business. I have never encountered customer service like this in my life and I am deeply impressed. And I say that as someone with 10 years in the service industry myself.Old review: Despite me no longer being a T-Mobile customer, I received excellent service here in regards to an issue unlocking my old phone. A man named Kenneth helped me and he spent TWO HOURS talking to customer service on my behalf trying to get me a resolution to my issue, all the while being extremely patient, personable, and respectful to me. We were ultimately unable to figure out a solution to my issue, but he exhausted every option he could think of just because he sympathized with how frustrating it is to continually get the runaround. Whatever corporate is paying him isn't enough. Thanks for everything, Kenneth!
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August 2023 by Michael Govier
Dan was very speedy and helpful as he helped me with the home internet router. Very cool!
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July 2023 by Catrenia Puriefoy
I went to this store yesterday (07/14/23) and soon as I came through the door I was greeted with "how can I help you" from Justine, when I say Justine went to work on finding me the best deals and taking care of me, she really looked out for me all the way around while also helping the other employees...Justine Thank You For Everything.
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June 2023 by Liz Russo
Came here after going to and calling like 6 stores looking for the Google Pixel 7A. They had the phone and went out of their way to make us comfortable and the process of switching to a new phone super easy. Definitely recommend!
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February 2023 by Chathura Wickramarachchi
I just switched over to T-Mobile and had the pleasure of working with Mike (Michael). He was very helpful, patient, and knowledgeable. He helped me a lot to get the best deal and check all the details to help me to get the lowest deal. Will definitely be back to this store. Thanks Mike!
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February 2023 by Turf Restoration
Need The Best Business Phone Provider?Come Here And Start Communicating With Your Clients And Make New Contacts.Thank You
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February 2023 by Jenlta Mcalpine
Very helpful and polite. No waiting at all.She answered my questions thoroughly to were I could understand. I am not sure if I remember her name correctly, it was like Jaynita. Very nice girl and very knowledgeable.
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January 2023 by Jeff Adams
I went in to get a warranty replacement phone. The staff was extremely helpful and patient. They are my first and last choice to get any type of service when it comes to my mobile phone.
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November 2022 by XXX XXX
The people who work here don't care about their customers. I came here with my mother a few months ago to help her switch to a 55+ plan that she received an advertisement for in the mail. The blonde woman working at this Tmobile in Novi assured us that the price for her single line would be the same as what was on the ad (roughly $20). She did NOT explain that the price on the ad was for 2 lines and it is actually more expensive to switch to this plan than keep my mother's old plan. Now my mother is stuck paying double the price because of the incompetence and carelessness of your employees. Tmobile customer service refused to revert the plan back and didn't care at all about how they tricked my mother into a more expensive plan or their false advertising.Update: the Tmobile employee who replied to this review said she will look into a solution and then never followed up. Very poor service.
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November 2022 by Delbron Carter
The Ladies That Helped Me Worked As A Team. Very Professional And Pleasant. They Are An Asset To T-Mobile. Tell Them Thank You Again For Me!