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March 2024 by Sheronda M. Gloster
Words cannot express the amazing customer service that my husband and I received in this store. Leah, Leah, Leah and the entire staff were genuinely interested in our needs and VERY attentive. We had a ring that needed to be repaired and went it came back...WOW...is all that I can say!!!! We are customers for life. Thank you all for making this a blessed ? experience!!!! God Bless❤️
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March 2024 by Morgan Bojeri
Naidine was super helpful in helping me determine what style of engagement ring I like! She was willing to let me try on different styles and pair what I liked together!
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March 2024 by Christian Zimmerman
Naidine was very helpful in assisting me and my partner on rings and giving us plenty of resources!
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March 2024 by Clemon Gloster
Leah's costumer service was exemplary! The other staff was amazing as well!
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March 2024 by Danny Miller
Been going there since beginning of 2023 and bought several things from engagement ring and wedding band for it and a custom mom ring for wife as well. I have had no issues and they have always done right by me from making sure it's what I wanted to sending it out for engraving to repair warranty work . They recognize you when you come back and are friendly staffed.
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March 2024 by Kaitlin VanDuyne
Chelsea is great
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March 2024 by Angela Szeredy
This store and staff are truly amazing with customers. Nancy in particular has helped me and my daughter out several times. Even though I only went in to have all my jewelry inspected and cleaned, with no intention of purchasing anything, they all, especially Nancy took the time with me and was so wonderful to speak with. She is efficient, kind and just overall a great human. I highly recommend this store if you want to feel like you are a valued customer. Thank you Nancy!
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March 2024 by Adriano Uliano
She is great ?Very knowledgeableGreat service
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March 2024 by Capira Austin
She is awesome
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March 2024 by claudia mathes
Great customer service! Leah de a great job. Thank you
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March 2024 by Allison Huehn
Fast and great service! Chelsea was amazing and had me in and out in minutes for maintenance! Will visit this store as my regular jeweler!
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March 2024 by Brendan Stanisz
All great people and very helpful
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March 2024 by Dana Leciejewski
Chelsea is absolutely amazing! She's super sweet and helped me out with replacing a stone on my ring. Highly recommend this store!
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March 2024 by Justin Zanger
Shana ChelseaThese ladies help me out tremendously,They helped me find the perfect gift for my girlfriend and made our anniversary so specialI wouldn’t recommend to go anywhere but Kay’s in Novi 12 oaks .They have very good pricing and beautiful jewelryBoth ring and bracelet was sent out out for sizing with a very quick return timeThey made my day and I will not go anywhere else
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March 2024 by John Uuy
Poor customer service, waited for his hour and didn't get help
