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February 2024 by Joseph Sheerin
Always a pleasure doing business with there family!
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June 2023 by Cosimo Bongiorno
Stored my pontoon boat and trailer there last couple years they also shrink wrap the boat winterized it did a oil change and change my spark plugs reasonable pricing and super nice people
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June 2023 by Michael Sommers
Super Nice people. Great to work with.
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April 2023 by Alan VanWyke
Love them! Always helpful
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October 2022 by JIM
Always had great service from them for travel trailer storage and shrink wrapping our pontoon boat. Very friendly and pricing is fair.
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August 2022 by James Faunce (Jim)
Always helpful and easy to work with.
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October 2021 by Mike Munsell
Friendly, prompt, knowledgeable with high quality service.
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October 2021 by James Faunce
Always helpful and easy to work with.
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July 2021 by Jason Bergsma
great people to work with, known Dave for many years
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July 2021 by Brad Sneider
The best boat people as always
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May 2021 by Rick Holton
Stopped in to look at a used pontoon..Very friendly and knowledgeable people.
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December 2020 by Brian Doyle
Dave and Casey and the gang are the best. Always thinking about their customers and putting their own needs aside. Great company but more importantly great people.
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July 2020 by Stephen R Phillips
I bought a used Harbor-Master boat hoist with a Boss power lift on it. I wanted the power lift changed to the other side. I also wanted to buy a canopy for the hoist. With the Covid-19 shut downs they when above and beyond to get everything put together for me in a timely fashion. They made some great suggestions and took the time with me to explain things. I followed their advise and I am so glad i did. They are both very kind and great folks to deal with.
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July 2020 by Shirley Ann
Great customer service. Very knowledgeable. Fast response time, Awesome people.
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August 2019 by Malia Peterson
*long post but WORTH your read I promise*
I just wanted to point out before I tell my story, the staff at EMS was very kind and personable throughout the majority of this experience; the end result just ensured i wouldn’t be coming back here.
I cant even begin to tell you how frusted my boyfriend & I are at EMS. Everyone in his family lives in Canadian Lakes and have had service done here before, so of course we decided to take his jetski here.
We orginally test drove & purchased the jetski on May 30. On June 2nd, we took it out for the first time at Gun Lake and thats the day it broke... we didnt even get to ride it!
Having a new jetski we were very anxious to get it fixed right away in order to have it for the summer. So the following weekend we called EMS and took it up to them that Saturday morning (June 9th). He told us we’d hear back from him within a week and he would tell us the problem- a week went by & no call, so we called and he ended up giving us the problem, estimated cost, and we gave him the ok to do it. He said he would let us know when its done- 3 weeks pass.. it’s June 30th & he calls saying he got it fixed. We went and picked it up that afternoon and took it straight to the water in hopes of driving it. But NO.. it still stalled out once I gunned the throttle JUST lime before we took it in- so we took it back and told him it wasn’t fixed. He took it back and wed hear from him shortly.
We were already frustrated because we lost the whole month of june with our jetski!!!
My boyfriends mom decided to call and try to explain the problem better and make sure he understood because we didn’t know why it didn’t get fixed but he was trying to charge us? He thought the problem was the jetski wouldn’t start, which I’m still confused how he thought that because it always started right up.. it just shut down once you gas it hard (meaning we NEVER said it wouldn’t start, like why would we say that if we just wanted the problem to be fixed?). ALSO that means he had it for a month and the only thing he did was start it up? Not only that but he either never tried, and just put a new carburetor in because he assumed that was the problem OR he started it up but since it was there he put a new one in to get $$$ for it. Because he asked $292 when we went and picked it up June 30th when he didn’t even fix anything!!! This was just the START of it.
I won’t go into such detail for the rest of the story but basically the people are HORRIBLE at communicating because we always had to call them first, and when we told them our problems, he didn’t even understand it. We ended up picking it up 2 more times after this after because he claimed it was fixed once he found the real problem, and both times still nothing was fixed.
Its now OCTOBER 12th... I repeat OCTOBER!!!!?!!!???! Everyones winterizing their summer toys and we STILL have NO jetski!!!!!! Its still in his shop because we’re not paying $292 when he didn’t fix anything?
Also, hes now being very rude to us. We asked if he could meet us at CL sometime and we can show him what it does but he said “I don’t have time I need your jetski out of the shop. I’m backed up on winterizing boats right now”. I was SHOCKED when he said this. Our jerski should be infront of EVERYONES since its been in there since JUNE!!!!!!
We are very very frustrated at this point because I thought we were being nice by giving him so many chances. He had it from June 9th until tomorrow (October 13th) we go pick it up.. and he’s making us pay for it, fixed or not.
How do they have the heart to take $300 from my boyfriend and I (we’re 22 & 20)????
-we’ve been extremely understanding with him
-he didn’t fix our jetski
-he had it all summer
-he doesn’t have time for us now?
I mean I don’t get it. I just think he doesn’t know how to fix it but won’t admit it so he doesn’t know what to do. But if thats the ca
