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February 2024 by jake “Jake” kowals
Yeah should of went to party store for more knowledgeable staffVery confused and no proper customer service, if you have unlimited time and a lot of money to waste only good for that ....nothing else really
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February 2024 by James Compton
Unfriendly
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January 2024 by Robert Roberts
Great store they have always helped me with my phones Nice people too
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December 2023 by Alonso Enriquez
Stay away from this place.The staff is incredibly friendly, unfortunately they do not know what they are doing.Like other reviewers mentioned, they applied the wrong promotion to a new line that I added, therefore the $200.00 gift card they promised was never approved.On top of that, they were charging me twice for the new line, I had to call 611 to have that corrected.Anyway, it is great that they have friendly staff, but do not waste your time and money here, go to a different location with people who are better prepared.
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December 2023 by Josy Pam
The service was excellent. The staff was very friendly and patient, and as tourists they offered us plans that suited our short stay. Thank you very much Noelle for your attention and courtesy, I recommend 100%!
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December 2023 by By Izzca
It's okay. Nothing special. Did a pick-up for upgrade but they can't take my traded phone coz of some system delay. So i have to go back there to drop it off after at least 2 days.
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November 2023 by Sam Adragna
If you're looking for any sort of competence or willingness to lift a finger to figure out an issue, I'd suggest a different location. Unless you like being talked to in a patronizing tone and made to feel like an inconvenience then these are your people
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November 2023 by asitha herath
Week ago, I visited this place to get my eSIM for postpaid package, all staff were very friendly and helpful. Also, they were very corporative with me to provide all required information without any hidden charges. My phone had an issue to install eSIM but they helped me to solve the problem even it took significant time, thanks for personal attention for customer’s issues. Location also perfect, no issues with parking and this is not a crowded place. Thanks again for exceptional customer service. ?
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October 2023 by Ziyad A.
The store sucks, their staff unprofessional and unqualified. They applied the wrong promotion to few phones on my account costing me over a $1000 of equipment payments. T-Mobile sucks! I’ve been with them over 7 years as a business owner customer and can’t believe they tricked me and treated me with indifference. My days as a T-Mobile customer are numbered now.
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October 2023 by Aaron Wilson
The store manager didn't have all the stores policy down pat...left out key promotion info-that had I known, might have changed my mind about the company. Thus, the rationale for the average score!
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October 2023 by P R
After a very bad experience at the 13 and Gratiot store, I was very happy to say that Tim took care of transferring all my data over from my old phone to my new phone that I had pre-ordered.When I came back a week later to turn in my phone as a trade-in, I had a bit of an issue as it wasn’t processed the right way the first time and they were going to take my trade-in credit away so I had to go back to the store and get that rectified.I’d like to say thank you to Antonio and Tim for being helpful in doing so (although I could tell he wasn’t happy in reprocessing the whole trade-in over again) but I wanted to make sure it was done right. So for that I am grateful.
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September 2023 by Dave Varney
Had the thought of changing companies, partially because of dealing with the stores. But decided to go here and try it. Got phone setup and back to work in a hour and a half, including drive time. Migal we great to deal with and we had a few laughs. Best cell phone store visit.
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August 2023 by Reena Regy
We bought a router from T-Mobile. Good service . Miguel helped us a lot. We had a good time at his store in Troy
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July 2023 by Suzanne Costa
After an ugly experience at the T Mobile on Dequindre in Warren, I came to this one. The differences between the two are amazing. This store's personnel greets you, and sincerely cares about what you are there for. They are patient while you explain your frustration over your issues. They provide you with all of your options and set your choice into motion when you decide. They're polite, easy to deal with, and appreciate your business.
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May 2023 by Haley
Recently bought 2 new phones over the weekend, Destiny was an awesome help and definitely made the phone buying/transferring process easy and hassle free! Thank you so much!