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April 2023 by Shawna P.
Absolutely the worst store. They refuse to stand behind the products they sell. Appliances are reboxed, knowingly, damaged and sold. Do not buy anything from this store. Manager, John Parks, is a slick salesman, do not trust anything he says. Only lies come out, his word is worthless.
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June 2022 by Brian M.
Worst experience ever! After waiting over a month for dresser to come into stock(understandable due to current America) my dresser finally comes into stock. A week later I get a call from delivery driver to help him carry it up the stairs. Ok, cool it weighs 140lbs, but not my job. Now, Home Depot is supposed to call me to assemble said dresser within 2 days. 1 week goes by so I reach out. Oh, we are sorry, backed up, how about 10% off..Another week goes by, crickets. Reach out AGAIN. "I do see that the installation department has not been reached to schedule an installation date or time. I am happy to refund you the installation fee, of $157.94." OK thank you...Another week goes by, hey guys whats up? Oh, when they refunded your assembly it cancelled you. Well thats d**** I just want this thing put together. "A pro will reach out to you" Another week. Nothing. Still a dresser in a box and now they say im s*** out of luck since they refunded me thats it. "Resolution team"says there is nothing they can do for me. Are tou f****** serious Home Depot. Miserable experience. Officially done with you
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April 2022 by Jim O.
Had 2 employees waiting at entrance- waiting to help! They led me in correct direction- a couple of heavy duty flashlights! Cashier was extremely helpful. Easy in easy out !
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January 2022 by Cristina B.
This location isn't near my house, but I'm glad I stopped in! We needed a new house key since mine fell off my lanyard. The kind women at self checkout assisted with the transaction and making the key. The whole process was smooth and simple. I was happy someone helped us, because I previously went to another location and didn't get any service. Home Depot is dog friendly! Our dog loves coming to the Depot to walk around. Everyone loves her! The place itself is fairly clean and workers are happy to assist!
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June 2021 by Steven B.
Today I went to the Home Depot in Macomb on Hall Road! Never again! They can take the last $200.00 they are getting from me and I am done! Needed help getting two 12' 4 by 4's off the rack and cut in half! I looked for someone in lumber for 10 minutes and found nobody! I walked up to the front and seen the troops beginning to all stand around in a big circle to have a class on customer service, I ask a young lady before they started, for help and explained I had just gotten out of Troy Beaumont Hospital and have a ruptured disk in my lower back or I would climb the rack and pull the wood down myself. The woman ask at lest three of the people to help me who all wanted to get paid to stand around and listen to the meeting and joke around with one another, so all three ignored her. I went back to the department, stood there another ten minutes while I listened to their meeting all about how they must meet the customers needs and how the customer comes first and yada yada yada..... I took my cell phone, called customer service and told them what was going on, I said if someone is not back here in less then five minutes, I am out the door and going to Lowes! In about 4 to 5 minutes someone showed up and wasn't real happy but cut the wood for me and I managed to get out of there! Worse part was, I went through something similar to this at this same store the week before and had spent another $200.00, that's the last $400.00 Home Depot, any Home Depot will ever see from me! Done!
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May 2021 by Makayla P.
Went here to get a grill for Mother's Day. They had me pull out of curbside pick up to go in front of the building and in the way of traffic. They brought the grill out stared at my trunk for a few moments and told me from experience it would fit. "Measured" the grill but never measured the trunk or even attempted to fit it. Sat there for another ten minutes with multiple workers who then asked if I had another car which I did not. They attempted to unscrew the side panels of the grill the whole time complaining and I eventually asked if they had an unassembled grill in a box. They then went to get this for me but topped the whole thing off with having their manger inform me that he "hopes I learned a valuable life lesson never to buy anything that wont fit in my car". Btw put the grill together and it was extremely easy to unscrew two screws on both sides to get the side panels off. The whole grill could also fit in my car with no trouble which I did at home just to prove a point. Thanks for that valuable life lesson Home Depot
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April 2021 by Nicole E.
We went into look at plants for our terrace. We have two arborvitaes that didn't make it through the winter. They have fun garden decor, pineapples, flamingos and hummingbirds. They have small plants and that's about it. You know it's spring with the rider lawn mowers and grills out front.
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March 2021 by Lamont S.
Waited on someone to cut wood for over 30 minutes and still no one cut it and workers just walked past
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December 2020 by Amber L.
My experience at this Home Depot location was exceptional! Bryan helped me find all the wood and supplies to build my porta potty and it turned out amazing! He even directed me to the toilets so I could find the perfect fit! Thanks Bryan! I will definitely be back! (:
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December 2020 by Keith Poirier
Very bad at restocking always out of stuff have to go to Lowe's constantly
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November 2020 by Justin B.
We are EXTREMELY DISAPPOINTED with the fence we bought at The Home Depot / AIS! During installation, they ruined our lawn and severed the water lines to two underground sprinklers. I understand this happens, but they did not tell us and we didn't know until we had the irrigation winterized. We had to pay for the repairs and the fencing company refused to reimburse us. Also, during the installation, they did significant damage to our lawn. There was an obscene amount of dirt they left on our lawn... piles of dirt. They refused to do any dirt removal and we had to pay another company for that too. All of our new sod under the piles of dirt were ruined. After we ordered the fence, it looks months for installation. Once it was installed they forgot to bring the post toppers, so they had to come back to add those. The fence materials are EXTREMELY flimsy. I can't believe that a fence of such sub-par materials would cost that much. We would definitely NOT recommend buying a fence from The Home Depot / AIS!
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January 2020 by Laurie H.
It was time to replace our dishwasher so after doing some homework on particular brands, off we went to the store. We found exactly what we were looking for and it was on sale, which was an added bonus. The sales associate was very informative when we asked our questions. There was no hard sell, which we liked. He supplied us with a lot of information such as the 3 and 5 year extended warranties they offer and what they entail compared to the manufacturer warranties. We were also surprised to hear that if Home Depot installs it rather than us, there's no sales tax. Done deal all the way around. They called us the day before delivery to tell us the time they'd be here. On the date of installation, they arrived at the scheduled time and installed it. From beginning to end, everything was A-1.
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September 2019 by Carolyn B.
At Home Depot today for several items. Needed a couple of wood, regular size, paint-stirring sticks and was surprised to find regular size wood paint sticks are NOT FREE anymore which they have been all of my life! The lady at the paint counter was nice enough to give me two of the larger wood sticks. She also helped me locate the Gorilla Glue. Did not get her name but it was about 2:30 pm or so on 9-3-19. Derick T. helped me find a drain cleaner product and then explained (TWICE - which I needed. Lol) exactly how to use the product. Great jobs by both employees!
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December 2018 by Mrs V.
Flooring buyer beware. If you're looking to install flooring products through HD and are going to sell the property the day after installation, this is the place for you. Otherwise, be well informed. Do a Google search of AIS installers and read reviews. You'll save yourself time and money and effort of your home improvement. Flooring products purchased, either DIY install, find a reputable installer on your ow, or waste your time, money and effort in more meaningful ways. Installation company contracted by HD, which is AIS, will not complete the job as directed, will leave floor and walls with damage, and neither HD or AIS will accept responsibility. Be advised, we've had 3K+ in "non excessive damage" which is "to be expected by any installer." Don't say you weren't forewarned. Updating Review: the above situation can be verified through the Customer Care reps who dealt with this 18 month, two-time installation problem. The result was for HD and AIS to link arms and require an inspection of every single plank prior to installation, but would not guarantee correct, by the instructions installation by AIS. The goal was to have a new floor. The product is solid but they've contracted to only sell in HD, and you cannot find an installer who is familiar with installation outside of AIS. Per HD, it's installed incorrectly all over the USA and customers are up a creek w/o a paddle when seams/joints begin to fail. We educate other customers to steer clear of this shoddy work and choose to support local tradesman with a long, verifiable reputation for quality work. I urge you to do the same. Your time, effort, money, and home being disrupted for 18 months is not worth it. Read the box insert and be educated. LifeProof flooring.
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October 2018 by sarah w.
Chad in the lumbar department was awesome! Cut my wood great. Exactly what I needed. Was super friendly & efficient.
