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September 2023 by Cheesy the Kid
They wouldn't let me refill my prepaid Internet. The moron employee told me I had to go to a party store. I told him I paid it here before. Employees need better training!
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September 2023 by Karter Burgdorf
Great internet provider until you have to cancel your plan for a out-of-network move.Got left on hold for over 30 minutes after establishing with the call center all my information, and that I wanted to cancel, and that I wasn't interested in anything besides canceling, as my new address doesn't have Xfinity compatibility. :/
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September 2023 by Olive Burger
Tried to re start internet service with an account I had at an old apartment, but the entire experience was so frustrating and mind numbing I decided to try metronet. At least their call center reps can form a coherent sentence.
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August 2023 by Jaide Schultz
I work from home and due to issues AT&T was having I had to change internet providers abruptly. I got everything set up over the phone and went to this location to pick up the modem. Alma, who assisted me with this noticed that the phone rep tried to include a home line in my order. The phone rep said this would be the best deal in terms of promotions, but Alma was able to take off that service I didn’t need and get us an even better price. CJ, the manager was great as well! I’d recommend this location!
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July 2023 by Bill Gardner
Don't go to this store. The most incompetent employees ever. I moved. Went into the store to arrange this. They totally messed up my account. Four months later I'm still fighting with Xfinity to fix this. They never stopped my old service. They have been double billing me and my auto payments are not going to my account balance. Getting e mails and phone calls about my account being delinquent even thou I never missed an auto payment. Xfinity is the most un caring business. Over four hours of my time on the phone and still they can't get it right.
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June 2023 by Richard Sproat
So I tried to get my internet terminated came into the store turned in the box and everything paid ahead and now somehow they're still charging me and I still owe them $20 even though I have been with a different internet provider for the last 2 months if you don't want to get robbed go somewhere else
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June 2023 by Daniel Barcy
A bunch of liars they will tell you anything you wanna hear to get a sale. Your bill will be much higher then they tell you.
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March 2023 by Fabrianna Doss
Never using Xfinity Comcast service again, they are a scam if you change services. There are mysterious charges added to your account, that make it seem like someone is paying your bills. Then all of a sudden they say you owe them money that was charge from a unknown card number 2 months after you already closed a accounts with them.
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March 2023 by Delores J. Yearby
They were really busy. But they still help me out. And told me about a new way to pay your bill .
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January 2023 by Kelsey Gardner
This is the worst place to get internet thru. They charge u for things that they say they wont charge u for. U cant ever get ahold of someone to talk to someone about any issues with their service. Do not get this service ever. Horrible company to have internet thru.
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January 2023 by Laynester L Moore
Love Store it's Clean,???,& Clerks Very Friendly & Helpful,Too,& Very Efficiently Fast To Get Job Done w/ Payments, of Customers,& Solve Problems. Miss Moore, I Give A 5⭐.
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December 2022 by Jason Ziolkowski
Let me make it clear that this 5 star review is solely for Donte. I understand staffing shortages but come on Xfinity, you can’t make this guy run the store by himself. I stood in line for over an hour because of your lack of staffing. During that time, Donte did his absolute best to get customers taken care of while continuously sincerely apologizing to those of us still waiting in line. Once it got to be my turn, he was knowledgeable, professional, and timely with me. Completed what I asked him to do without any issues. I’m sure that his position is a pretty thankless job and I want to make sure he is recognized for being a great employee.In regards to Xfinity as a company, they 100% deserve a 1 star rating. I was in the store today to cancel my account because Xfinity failed to send me the correct devices I ordered 3 times in a row. Like really… how is that even possible? I was reassured after the first mistake that it couldn’t possibly be wrong with the replacement they were sending the second time. Said ok, I get mistakes happen, send it to me. Sure enough, wrong again. Got put on hold for a half hour the 3rd time for them to get to the bottom of how it could have been wrong twice. Said they figured it out and that they physically verified my order would be correct the third time. Well, that was wrong too when it showed up. Mind you each time they sent a different incorrect product. Only Xfinity could screw up this badly. Seriously they deserve an award for being able to fail so badly.
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December 2022 by Hannah C (Palindrome3D)
Nothing but the run around from 1800 xfinity. Employee services said we could handle it over the phone, phone support was clueless and said no we have to come into the store. We check website for business hours. Says 7pm. It's 5:40, lights are off. Thanks for wasting our time, or having false data online.
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December 2022 by Travis J
Normally I hate this place but today the service was exceptional! I wish I could remember the name of the rep who helped me so I can shout her out.
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September 2022 by Autumn Thurston
Great service! The young man in there today was very kind and quick. He was able to solve my box problem quickly.