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September 2024 by Michelle Adams
Cesar Martinez was a great Sales Associate.
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September 2024 by Jeff Hayes
Mr Taj . Was the best salesman i have ever had the privledge to work with, top to bottom!
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September 2024 by heroangel20
Went in for an oil leak, they kept my car for 3 days (would have been even more if I didn't call them) and then claimed they couldn't work on an oil leak because I had a spare tire on one of my wheels (discount tire had to order a new one). How does a JEEP dealership not have a regular wheel and tire laying around somewhere if it was that important (it's not) or why did they say it's no problem, come on I'm when I called and told them I had a blow out?
So I went and picked up my car and was charged $195 for NOTHING and told to come back when I had the tire put on.
Discount called and said they had my tire on my way home so I went and had them put it on (their minds were blown and grown men giggled with laughter when I told them lafontaine refused to work on an oil leak because of a spare tire btw).
So an hour later I'm back at lafontaine ready to drop my car off once again so they can actually give me a service for my money and they turn me away because they won't get to it because of the "holiday weekend" come back Tuesday... This was Thursday at 5pm... So I've driven from one side of Lansing to the other multiple times and nothing has been fixed and I'm down $195!
I drive for a living and have for many years, I've been to countless shops and dealerships; the two worst experiences I've had by far were here and the Fenton location. Absolutely piss poor customer service and nothing ever gets fixed!
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September 2024 by POTUS YOTUS
Awesome experience. Wonderful selection!
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September 2024 by Richard Compton
John Baker and Omar are awesome. Great job on th PDR.
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September 2024 by Jack O'Donnell
They did the work on my truck in less time than usual also explained some features that I was not familiar with
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August 2024 by Ron Kotenko
Lo Moustapha, our salesman, really cared about our concerns about buying anew Pacifica. He was honest and trustworthy. He even gave us his cellphone number if we ever had any concerns or questions.
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August 2024 by Dave Wresinski
Great service experience! Friendly and professional staff. My car was ready on time and all service was completed as expected!
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August 2024 by Rhonda A
Took 5 hours to change 4 tires. Dont understand what they could possibly have done in 5 hours.
In addition, they sold my grandson a car that broke down within 2 weeks of buying it. Buyer beware of used cars from this company.
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August 2024 by Fernando Caccia
Great service! Shawn was amazing and got my car fixed in no time!
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August 2024 by Joel Johnson
Brian was amazing. He is one of the best salesman i have ever dealt with
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August 2024 by Vickie Przybylski
I spoke with Quinn and she got everything setup for my appointment. Everything went smooth with my breaks updated. Quinn was very kind and professional.
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August 2024 by Debora Carter
I had a great experience at La Fontaine in Lansing, Mi. I can into contact with was professional, friendly and non pressuring. A big thank you to Brian Olds for his assistance in my purchase. Thank you to everyone!
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August 2024 by Tom Pearson
My service manager started the process but then went on vacation for a few days (without telling me) so no one could get her voicemails or emails, and when I tried to call her phone number, it just rang and rang and rang. If I didn’t try another phone number, my job would have been stalled until she came back (which could have been weeks).
I have a lifetime warranty plan, but Jeep decided to not include exhaust items even though the information I was given originally says that admission items were covered. Not this dealer’s fault.
The parts were delivered a day later than expected (Sat), they discovered on Monday that the main part was damaged so they had to overnight a new part, so even though the job seems to been done well, it took about 4 days longer than expected.
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August 2024 by Lisa Dedden Cooper
Our sales person Grant VanLiew was great to work with. He was knowledgeable and straightforward and worked hard to find us the right car. Also the manager was very considerate. We are glad we chose LaFontaine.
