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August 2023 by Kimberly Kelley
I must tell you of my experience , the customer service was outstanding , kind , professional, very knowledgeable . Very helpful.. Nice office . It is so important to recognize great service these days. My Tax preparer was the best. #rockstar
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June 2023 by Madeline Elliott
The tax expert that filed my taxes was so friendly and helpful! Got it done really quick too. I’ll definitely be coming back.
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May 2023 by Alicia
Jackson Hewitt as a client I am very pleased with the help that I get from the ladies that work there they are very special and very kind people. Thank you for your service and I appreciate you so much.
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April 2023 by Michelle Fontaine
I chose to use the app to set date and time for my in person tax appointment. The app was easy to maneuver as well when I had to go back to cancel and reschedule my meet up. I appreciated receiving a list of what documents was needed so to help in being fully prepared. Tara was very pleasant and efficient in helping to make all go smoothly in a timely manner. I will continue in being a returning customer as iv been since 2017. Thanks Jackson Hewitt Tax Service !
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April 2023 by Carolyn Lindeman
It was a pleasure having the women at Jackson Hewitt take care of my taxes yesterday! They were very efficient and made me laugh several times! I give each of them an A plus and I will probably always use their service going forward.
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April 2023 by Brennen Oberlin
Awesome place to go to get your taxes straightened out. They make it easy, detailed and quick! I’m going next year
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March 2023 by Erik Roberts
It was a very comfortable setting with very colorful personality’s of all associates involved, definitely felt at home with Jackson hewitt
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February 2023 by Thomas Becker
I filled something like this out "Already" but will do again this time.I had you guys do my taxes again this year - 2022 (really nice lady Sharon (N. Larch St. Lansing, MI. location) and the main reason why I came back), my taxes were really easy, I'm on S.S. Sharon was communicative, personable, professional, honest, answered my questions, multi-tasking, did a good job on my return, etc. She seems to be the "go to" lady for questions on the phone from customers and Jackson Hewitt employees. She is a valuable asset, you should try everything to keep her and give her a well-deserved Raise.My Only complaint and poor experience was: I brought my little paperwork in 01-21-23 Sat., called her at opening (9:30am Monday) yesterday and asked if I could be in at 11:00am to quickly review/pay/efile my Taxes (she said that would be good). Got there, a couple of people were ahead of me (it was only Sharon and another lady there), phones where consistently ringing every few mins or so. I was there just over 2 Hours waiting to quickly review/pay/pick-up my done Taxes (I wanted/needed to get my Taxes efiled early) - that is sadly "Unexceptable", Way Too Long For Me To Wait and other people as well, as your employees were running increasingly further Behind (not really Sharon's fault)! She did call a lady to come in early, as they were really getting busier and she showed up just a little after I was finally being seated with Sharon.Sharon was answering most of the phone calls, answering/sending cell phone texts, had to call her support people about a few questions of J.H. software/computer system, answering a few other questions from the other lady employee, efforting/entering Tax data on computer software with the people both your employees were with, etc.Something needs to change on this, too many Distractions/Interruptions to focus on customer's taxes at hand, Sharon was trying to do her best with everything and maintain a good attitude and positive/smiling demeaner and to get through with current customer Filing and then move on to the next, etc. You people need to, at the very least, hire a Phone Person and/or more help (working better/efficiently as a team), after all it is the Start of Tax season now. This is all Better for your employees and better for your customers as well.
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February 2023 by Linda Coleman
The preparer was very knowledgeable and competent. She was very polite and friendly., was quick and effemcent. I have used Jackson Huett in the past and will continue to do so in the future and will tell people to do so also.
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February 2023 by Mary Lee
I HAVE ALWAYS LIKED GOING TO JACKSON HEWITT. I WENT TO ANOTHER TAX SERVICE BEFORE, BUT NOW I KNOW WHY I BEEN GOING HERE FOR OVER 15 YEARS. THANK YOU TARA @ THE LARCH LOCATION, YOUS TRULY CARE ABOUT YOUR CLIENTS!
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January 2023 by Antaneia Farmer
For 2023---BEAUTIFUL OFFICE I LOVE HOW THE NEW REMODELING YOU GUYS TO THE OFFICE SHARON IS THE BEST AS ALWAYS TAKE CARE OF ME EVERY TIME I COME VISTED THE BEAUTIFUL NEW OFFICE I RECOMMEND PEOPLE GO LET HER DO YOUR TAXES SHE THE I LOVE HER VERY PROFESSIONAL AND A SWEET HEART SHARON SEE YOU NEXT YEAR.SHARON I LOVE HER SHE TAKE CARE OF ME EVERY YEAR FOR MY TAXES VERY PROFESSIONAL AT WHAT SHE DOES I JUST LOVE HER ENERGY AND SHE MORE LIKE FAMILY TO ME I ONLY DEAL WITH HER WHEN COME TAKE OF BUSINESS
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December 2022 by Nichole Bidstrup
Jackson Hewitt is the best place to go for taxes. Laura gave me excellent customer service, answered all my questions and was a great experience!! Office was clean and organized. So happy!!!
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December 2022 by Angel Romero
Always fast and really great services. Great people as well. Shout out to Sharon! Been going here for 8 years n still.
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December 2022 by Myrna Larthridge
Jackson Hewitt does an excellent job!! Our preparer Laura was awesome and has great customer service skills!!
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December 2022 by Keena Everett
Our company has used Jackson Hewitt for over 15 years. Extremely happy with their service.