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October 2024 by Dominic Patino
Everyone was super friendly and helpful. The process was very smooth and done in a timely manner. Ask for Claire she was especially helpful, I think she ended up grabbing me 3 waters and graciously offered to drive my old car back for me when I decided not to turn it in. She is a rockstar!
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September 2024 by Debbie Bathurst
Everyone is very friendly and helpful. Everything was completed.
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September 2024 by Aybars Güngüler
When you go to Crippen, you can be sure that you will get the best service. They know what they do. They are really good at technical side and also customer relations.
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September 2024 by Joanne Theis
Service at Crippen has always been top notch. I highly recommend them.
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August 2024 by Laetitia Kokx
A really great experience! Bryan from the sales team helped me find the perfect car! Everyone was friendly and very supportive during various stages of the purchase! Thank you Crippen Mazda!
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August 2024 by John Jackman
Working with Crippen Mazda was a seamless experience from start to finish. Howard was great to work with and super knowledgeable! I never felt pressured and I felt like they were fair in all aspects of their pricing. Definitely recommend Crippen to anyone looking for a new Mazda!
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August 2024 by t deebo
I recently gave my step-son my 2010 Mazda 6. The car is old and has 186,000 miles on it. A few years ago the transmission needed to be rebuilt and I have had some issues with it since. After I gave the car to my step-son the transmission would not shift into drive. We had the car towed to Crippen for diagnosis and repair but unfortunately it took quite some time to get the car back on the road. After a few visits to see what progress had been made the Service Manager Steve assured me that they would get to the bottom of the problem as economically as possible. Although it took several weeks Steve delivered on his word and got the car repaired at a very reasonable cost and my family couldn't be happier! Thanks Steve for putting up with me!
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August 2024 by Leigh Smith
Had an 8:30am apt. for an oil change and tire rotation. They had me back on the road before 9am.
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August 2024 by Joseph Martin
I had my front brakes replaced in September of 2023 and they came back noisy with a high pitch squeal. (They did not squeak/squeal before being replaced) I took them back a week or so later and they said nothing was wrong but never fixed the squeal. After having passengers complain about the squeal since September I finally was able to schedule to go get them looked at again on June 17. They said structurally they were sound and cleaned them and put them back on. They charged $159.97 for this service when it should have been done right the first time. The high pitch squeal is gone. I bought two Mazdas from Crippen, but this is the first time I have been disappointed in their service department.
Update 8/7/24: The brakes are louder than they came in and the phone number provided below I was never able to reach a person. I found a different number to the service manager who never called me back. That's the most disappointing part is the lack of response and the perception they want to make it right, but there is no follow through by Crippen.
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August 2024 by Karri Allen-Johnson
We were very impressed with our salesman Andrew Cacchione. He was extremely knowledgeable and great to work with. Another salesman Bryan Braman was also very helpful. Brandi DeWitt in financing was great! We love our new Mazda CX70 and will definitely go back to Crippen!
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July 2024 by Erica Weber
We bought a used Chevy Malibu here and the entire process was fantastic! They were so easy to work with and went above beyond with fast, friendly service. We would definitely buy from them again!
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June 2024 by Joelle Demand
Great customer service in the Body Shop! Polite and great communication and I was offered a 2024 Mazda as my loaner while my Mazda was being repaired. Thank you, Phil and Joe!
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June 2024 by David Kloeckner
Good service, but couldn't reach a deal.
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May 2024 by K. Gordish
Working with Crippen Mazda was a polite and friendly experience. It was well worth the drive to Lansing --- First time Mazda owner.
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May 2024 by Tawana Wright
I was very happy with my experience with Crippen Mazda.
