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September 2024 by William Kim Sherman
We have purchased two new vehicles from Crippen and are still very happy with their sales and their service department. Today I had an oil change and tire rotations which took only 30 minutes. I just drove up to the garage bay and they did the rest. Very happy!
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September 2024 by George Baxter
Everything went well !
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September 2024 by Yolanda Scott
10/10 woukd recommend!
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September 2024 by Kathy Satterlee
Great, friendly staff and quick service.
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September 2024 by Kathleen Hoskins
Our experience with Crippen Auto was wonderful!! Our salesman Al Travis, Josh Proctor, Used car sales manager and Chad Eley, Finance manager were top notch. Everything was smooth from top to bottom. We will definitely suggest your business to family and friends.
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August 2024 by Tru Self
THERE AREN'T ENOUGH WORDS TO DESCRIBE THE EXCELLENCE THAT THIS DEALERSHIP IS FUNCTIONING FROM. AL. CHAD. JOSH. IVE NEVER BEEN TO ANY ESTABLISHMENT THAT WAS SO SINCERE. GENUINE. PERSONALIZED. CARING. STANDING ON GOOD BUSINESS. INTEGRITY. I CAN'T RECOMMEND ANY OTHER DEALER AND HAVE FAITH THAT MY SUGGESTION COULD BE 100 PERCENT TRUSTED.... BUT IN THIS CASE.. I AM ABSOLUTELY RECOMMENDING YOU VISIT CRIPPEN. THIS IS TRULY ... A RIGHTEOUS BUSINESS. DO YOURSELF A FAVOR AND DONT WASTE TIME ANYWHERE ELSE.
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August 2024 by Jeremy Saltzman
The sales staff were extremely helpful. Also the made shopping for a new vehicle fun! Outstanding staff!!!
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August 2024 by Tom Pfander
Service done in timely manner. Waiting on paper work service person will mail when completed no problem didn’t what to make me wait any longer than I had to appreciate that.
Thanks see you guys in 5000 miles.
Tom
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August 2024 by Martha Overton
I had an issue today at Crippen Auto. Took my car in for an oil change and my car got stuck up on the hoist for over 4 hours. They had to call in a crew to fix it. Crippen was very concerned and considerate of the situation and bent over backwards to get me to the errands I had to run and take me home. Adam the Service Advisor was extremely apologetic and could not have been kinder. I was relieved I finally got my car back later in the afternoon.
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August 2024 by David Kloeckner
Friendly and knowledgeable
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August 2024 by Rochelle Ridgell
I give 10 extra stars & “Thank You” Joe & Phil in the Crippen Collision department! I appreciate your excellent service & updates along the way! My vehicle looks better than new! I left with a huge smile of satisfaction for the great customer service! My dealings are wonderful when I go to Crippen! You can count on them being trust worthy & kind! Happy client!?
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August 2024 by Rick Knop
I was very impressed with the courtesy and efficiency of the check-in process as well as the speed of service.
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August 2024 by Zoe Webking
I wouldn’t bring your car here for service unless you enjoy being stonewalled. The service department has not returned a single one of my messages left since July 8th. It seems the only way to get an update is to physically visit the dealership and speak to a service advisor in person or have GM customer service reach out on your behalf. I’ve been waiting two weeks to learn when they expect to receive the windshield that is to going to be installed by their glass vendor. I haven’t been given an estimated delivery date. I haven’t been given any context as to whether there’s a back order on the glass. I don’t know where the windshield is being shipped from. Literally any information and a modicum of customer service would help resolve my concerns, but no one is ever available to speak with me when I call to inquire. I really hoped working with Crippen would be a positive experience, but unfortunately that hasn’t been the case.
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August 2024 by Steven Silvers
The sales team answered all my questions, and the service side took care of my vehicle in a professional manner! I would recommend anyone looking for a vehicle new or used to go to Crippen dealership to buy.
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August 2024 by Rae Albert
S/o to Joe and Phil at the body shop! After someone hit my car at work, this was the last thing I wanted to deal with but they made the experience very pleasant. When I dropped it off, Phil went over everything in great detail of what they planned to do to fix it. I called at one point to check the status so I could plan ahead, and Joe was very prompt at getting back to me. Once I was able to pick it up, I figured I’d be able to see a slight discrepancy in the color being the picky person I am, but WOW it’s brand new. I’m so happy with how it turned out. Thank you!!! (Before and after below).
I also want to add, they went above and beyond and washed my car and shined my tires! Walked up to a shiny “new” vehicle ?
