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March 2024 by will kern
Good. Josh- manager. Mustafa did the work. I had a rock chip windshield. Fixed, now I'm back on the road. Shop said it's guaranteed. ??
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March 2024 by Willie Boss
Dropped car off at 930 like they said. If I had an appointment why am I still here at 1:20!! Came back at 11:00 since I thought it would be done. Been sitting here since then and my car just went into the bay about 20 mins ago. Terrible service and no respect for customers life
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March 2024 by Ken Koetje
Had a windshield replaced. Quick and easy. Staff was helpful and knowledgeable.
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March 2024 by Chico Beach
Can't get a person on the phone to ask any questions
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February 2024 by Billijo Hambright
Wonderful customer service! Highly recommend!I had a couple of dings from stones on my windshield. Insurance paid for the replacement. Josh at the Desk told me it would be an hour and it was just under. Josh, the tech doing the repair, was very nice which i appreciate. Had a concern when i got home, so i called and talked to the original Josh. He talked me through the concern and helped me figure out what do, even though it had nothing to do with their work. Great customer service!
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February 2024 by PiscesCry Banks
Service was top tier ?
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December 2023 by Fede Conde
Helpful staff; very informed about how to deal with insurance and getting the correct part for your car. No upselling. Howard kept me informed of the status of my car they made sure it was secure after drop off and new windshield in less than 25 min.
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December 2023 by Scott Houseman
Easiest way to have your windshield replaced. They swung over to my work place and had it done in less than an hour and I never had problems with my windshield afterwards.
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December 2023 by Janice
Had to have them out three times and sit on the phone for almost two hours explaining what was wrong to countless people to complete the job. Had windshield replaced and safety features (lane assist and rain sensing wipers) did not work properly after the replacement. Second time the tech came out, the tech told my husband that "she must not understand how the safety features work". This is my third vehicle with these features and although a woman, I do understand some things. Finally on third visit, after telling me there was nothing wrong, the tech re-did his previous work (removed rear view mirror, put new gel on, etc.) and the safety functions finally work again. Be persistent and get the job done right. Also, the $29.99 a piece wipers they put on were junk and left three-inch streaks on the windshield. I had them removed and bought some at the auto parts store that work great.
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December 2023 by Greg Bosma
I went to Safelite to repair a chip in my windshield. The morning after the repair, my windshield had a crack propagating from the repaired chip. I contacted customer service, and they told me the windshield needs to be replaced and I need to pay for the replacement. Safelite customer service told me they have no warranty for their chip repair service. Why should I pay for their botched job?
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September 2023 by Rick L.
Stay away from Safelite glass in Kalamazoo .Spent hours on the phone trying to explain that I don't need to pay $450 to reprogram my heads up display because I'm still waiting for my chip to operate it.Total waste of time trying to get through to a live person then they never call you back.
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September 2023 by Stephen Sykes
Let's just say a 3hr windshield replacement turned into the next day. Breaking the new windshield while putting it in can happen I get that it's all the excuses and several lies is why I gave it only 2 star's
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August 2023 by Jeremiah House
I highly recommend. The service was completed promptly and professionally. The price was very fair. The employees were very friendly and patient.
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August 2023 by Micah Reece
Great fast service small crack in windshield they said a 1 hour an 30 minutes well they where done in 45 minutes an having full coverage took the price down an they let me come an pay on my pay day
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August 2023 by Jared Richards
Got a quote for my tiny window chip that was about $100 more than everyone else that I called. Had to drive all the way to the shop to talk to a human about the quote. My internet isn't that good and my wife could not navigate their website which is the only way to get any answers.
