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August 2024 by Lawrence West
I own a 2023 Elantra and am happy for the most part, however, there is a bottom skirt piece that has separated. It could potentially be dangerous. I have tried to get the car in and the dealership has little interest in looking at it. Tried to get Hyundai to lean on Maple Hill and they say they cannot. I hope that no one gets hurt because I must drive this car. I am writing this so that I have record of my complaint.
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August 2024 by Katherine Lang
My 2017 Sonata begun to have oil consumption problems before the end of it warranty and I took it to Maple Hill to get it fixed. At first the process seemed straight forward but as time went on my car problem became a nightmare. After checking for oil leaks, and finding none, I began the process of an oil consumption test in which I had to drive 1,000 miles and return to check my oil level. This had to be approved by Hyundai to be completed. After each return with my vehicle I received no information about how the test was going. I would wait for 45 min or so, be told they added oil to "top me off" and to come back in 1,000 miles. I received push back when I asked for documentation about the amount of oil that was added with "we aren't authorized to give you that". I felt like I was being strung along and tricked to not have this covered under warranty. By the third time I returned for the test I was able to get a copy of mileage and oil amount added but no information about the next step. It was clear after my own investigation that the amount of oil being added was not normal and I clearly had an issue with my engine that needed to be resolved. I was told the service manager would call with next steps. I waited 3 days with no contact before I reach out myself. After more than necessary effort on my part I was able to speak with the service manager and was informed that Hyundai changed the oil consumption test process and she needed to get more information from cooperate and would be in touch. She was not in touch. I had to reach out yet again to find out what I was suppose to be doing for my car. I began this process in Oct 2023 and it was now Apr 2024 and I had become very frustrated. When I finally got in touch with someone from the service department I was informed that the service manager no longer worked there and I had to repeat the oil consumption test again. I took it upon myself to open a case with someone from Corporate to track everything and get some answers. After confirming that the process did indeed change (in February 2024) and I wasn't being completely jerked around, I began the process again with an oil change that I had to pay for. At this point I wanted to speak with some higher up at the dealership for some kind of compensation for this unnecessary stressful experience . I was told to reach out to Jeff Daniels, the Service Director. I called numerous times, left voicemails for a return phone call with no successful communication. I proceeded to drive my 1,000 miles and return for the service department to check my oil level. After the test process was complete for the second time, I had to wait for authorization from Hyundai. It took a couple weeks for the authorization for a top engine clean to come through. I was able to make an appointment nearly two months away (Aug). In the mean time I was advised to add oil to my engine when the level was low. I continued to check it every 1,000 miles and add about a quart to prevent any further damage. Circumstances that lead to me moving in July complicated matters. I called and explained my situation and they were able to get my service appointment moved to late June. When my appointment day finally arrived I dropped my car off early and arranged for transportation. I called late afternoon the day of my appointment to find out that the service team hasn't even started on it and then received an updated call that the engine clean couldn't be completed because they didn't have a part. I was absolutely overwhelmed with frustration. This service was scheduled for weeks for a very specific task. There was no excuse. I had to arrange for a rental car in order to get to work the next day. This was a terrible inconvenience that was completely avoidable and not in any way my fault. The service receptionists could not offer me compensation but definitely empathized with me and instructed me to reach out to the service director (Jeff Daniels). To this day I still have not spoken with Jeff Daniels.
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July 2024 by Mark Griffith
Matt did a great job helping us buy a 2024 Palisade. He was very professional and not pushy. Calls and emails to Matt were retuned promptly. We are extremely satisfied with our purchase.
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July 2024 by Spencer Haworth
After a poor experience over at Maple Hill VW, this interaction certainly made up for it. After a stressful experience a couple of days before, Aaron D. could tell that we were hesitant and about to move on to another dealership. Our business was important to him. He was responsive and attentive through our entire car buying experience. There were no games with the back and forth of offers or valuing our turn-in vehicle lower than KBB. He got us the best possible deal for the vehicle we wanted. Thank you, Aaron! We love our new Palisade!
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July 2024 by Eric Toft
Tried to get service scheduled for an out of balance tire…earliest would be 2months???
Best guess they gave me was to go to a local tire shop?
So much for leasing a car and expecting something to be different
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June 2024 by Tyler Strohschein
Nick was a fantastic sales person. I am in sales management and was amazed at how many dealerships would not just give me the price and car I wanted. I told Nick, and I was in the car 2 weeks later, 0 issues, super easy process.
Thank you Nick for actually answering my call!
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May 2024 by Holly Jensen
Fast, friendly, and fantastic, as usual.
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May 2024 by Debbie Kruse
Amazing customer service.
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April 2024 by Monica Liggins-Abrams
I have frequented this dealership for my vehicle's servicing needs with the hope of consistent and reliable service. Unfortunately, my experiences have not lived up to my expectations. It has become apparent that there may not be a comprehensive customer database in use, as information shared with one staff member does not seem to be communicated across the team. This has led to repetitive suggestions for services, including recalls that have already been addressed, indicating that service records may not be accurately maintained.
On several occasions, securing an appointment for my vehicle's service has proven challenging. There have been instances where I was not promptly acknowledged upon arrival, which was disappointing. The frequent changes in staff have also led to situations where the personnel were not only unfamiliar with my vehicle's specifics but also seemed hesitant to seek out the necessary information to address my inquiries.
Given these circumstances, I found myself compelled to drive to a different dealership in Grand Rapids, where the contrast in service quality was markedly better. This has led me to reconsider the convenience offered by my local dealership, especially when basic maintenance suggestions, such as tire rotations during oil changes, are not proactively identified based on my vehicle's service history or Hyundai's recommended service items.
Despite attempts to communicate these concerns to management, the overall service experience has remained subpar. While I understand that no service is perfect, the continuous nature of these issues, coupled with a lack of improvement over time, has significantly impacted my satisfaction and trust in this dealership's service department.
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April 2024 by Searles Productions
I had my car towed there and they had my car fixed quickly on replacing the motor and even they fought with Hyundai to get the new motor and keep me updated as things went through. Highly recommend this group for auto repair. Great work team and thanks ver they friendly customer service you could ask for
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April 2024 by Virginia Harman
Poor customer service. I waited 3 months to get an appointment that they didn't give me all the information on what I would be responsible should my manufacturers warranty extension what I went in there for not be the problem. Hyundai service center on West Main Street do know I had 3 months to save in case the extension the warranty extension I came in for was not the problem. But you did not tell me that that could possibly be an option for me. Had I known I would have saved $150 you said I would be responsible for should my warranty extension not cover the part. Your information cause me nothing but headaches. And wasted my time. I used to think a lot of you people. But I think nothing of you now. Well nothing I can't say without being vulgar. Get it together for future people that might be coming in there for warranty extensions. Your misinformation it's so over the top. So disgusted with you people.
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March 2024 by Harvey
Some amazing service
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January 2024 by Regina Ajak
Worst customer service ever the staff are so mean and rude.
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January 2024 by Samo Dee
Angela, thank for your service.
If I can give 12 I can as I was so happy for the overall experience I had at the service.
So my rating is 10/10 with a big smile ?
Thanks.
Sam.
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December 2023 by Ron W
Second time here
thank you to Alyssa and Morgan and tech for great service today
Best Hyundai dealer in the area
Black Palisade
Ron
