November 2021 by Baen
Worst employees and even worse management. Never any sort of speed. Hardly staffed. Doesn't know how to read coupons. I've come to this store on at least 4 occasions this month just to not be served because the store is run by idiots.
November 2021 by Mike Kendall
Wanted a chicken sandwich pulled up at 8:15pm on 29 OCT 2021 and was told they had no sandwiches. Then the person said are you going to order some thing I said " I guess Not" and the voice came back with " Good ,bye ". I am just visiting due to being at the hospital, however, Lee's took very good care of my request. Will never consider KFC in Kalamazoo.
November 2021 by Sherri Keizer
Great food. The odd thing was that i ordered it online to be picked up at 530pm. I got there at 525. The online pickup box was empty. After a few minutes of waiting, a young man helped me. He looked on the order screen and said that my order just appeared and it has to be made yet. The manager explained that the " algorythm" brings up the order when the customer walks in. Seems odd to me. I ordered at 330. And, i waited 15 minutes. Not a quick pickup as advertised.
November 2021 by J
Whoever is working the drive thru right now (October 26th about 12:45pm) needs to find a new job. I’m sorry I bothered you by trying to get some chicken at your place of work. It’s not my fault you hate your job. There’s no need to be rude to random people for absolutely no reason. I just laughed and drove off after two rude comments for absolutely 0 reason. I hadn’t even started ordering.
October 2021 by ruckus1991
Went to get an order. About 10+ minutes past time. Management were rude as hell. Wanted to talk about their nails more than make food. Simply asked if it was getting made woth a sarcastic and rude reply. Of course I didn't respond very well, but with how they act around there kind of got me heated. They treat drivers like that. God knows how they treat their customers.
October 2021 by Jeff Hudson
Horrible place to eat, cold food, dirty inside. Go up the st. To Lee's they will do you better
September 2021 by Biden Early
My experiments at this restaurant is wonderful food is always good.
September 2021 by Cheryl Ball
Went thru drive thru and the worker stole my numbers from my card so wasn't too happy with that or the food
September 2021 by Trish V.
Slow and RUDE service every....time. The food quality here is "hit or miss", but we really like KFC and keep hoping the next time will be better. I'd rather drive to the Portage location on S. Westnedge to get our KFC.
September 2021 by Rob Hardenburgh
Terrible experience! In town and came to KFC to avoid long waits at sit down places. Ordered the 10 piece feast and came to $31.80. Get to the window and the employee wants $34.32. We corrected her and she accepted the money. Got to our hotel room and found no listed, no butter, no honey. We started digging into the food and found we were given an 8 piece, not a 10 piece. The coleslaw was just dry cabbage with no sauce. Called and told the employee on the phone what happened. All we got was a thank you, no apology. Never again at this location.
September 2021 by Judy Hardenburgh
The worst service we have ever gotten at any KFCWe were shorted on our order and the Cole slaw had no dressing on. Paid for a 10 piece feists and hot 8 piece and no butter for the Bisquick.
September 2021 by Alixandrea Allen
The woman taking our order was very short and rude with us. It was like we were bothering her while we were trying to order. She kept trying to move us forward before we had even told her what we wanted as a side with our meal. We were the only ones there. The only reason I left two stars is because, while she was rude, we got everything we ordered. Which these days is hard to come by for drive thrus.
September 2021 by Vicki Richardson
Cold wrong order. Not very pleasant so I didn't return after getting back to work. I just wanted a chicken sandwich.
July 2021 by Robert Cody Jr
Food was stale and was told condiments weren't available when we looking at them. Order was missing a few items as well.
July 2021 by Heather J.
Do not eat there! We were on our way hike from Chicago and we're starved so we stopped since we didn't see a line. Big mistake! We ordered and they weren't sure what they had. I ordered a #5 and did not get my sides correct, the chicken was like rubber and fries were all broken in a salty ball. My husband ordered two chicken littles and the chicken seemed like it had sat for quite some time. We got our beverages and were told to pull up, so we did. We waited for a bit, sipped our pop which was flat. So a girl comes out and says "what are you waiting on" we repeated our order and she said "oh you got your pop because we made another one" yes we have that just need our food. Then about ten minutes later she comes back out with a bag and says "we thought you drove off" we didn't move from when she spoke to us before. Then told us we pulled up to far, we'll it wasn't to far for your the previous time you came out and there is no "spot" to stand. The bag was missing utensils and sauce. This place is a mess. Maybe we should have driven off. I could have got better at a gas station.