Absolutely atrocious customer service. You work in the hospitality industry. Help make your customers lives easier.. making my elderly mother jump through hoops due to a policy that doesn’t exist at any other Marriott property in the country is ridiculous. Horrible experience and grateful to never have to come here again.
November 2023
My experience wasn’t horrible except for the fact that the beds were stained and the water was green. this is nasty i didn’t want to shower. Disgusting do not recommend if you care about basic hygiene. Also it smells horrible.
November 2023
We were in town because we had family in the hospital who had been transferred from where he lived an hour away. We were so grateful to find a clean hotel with friendly staff conveniently located near the highway. We were overwhelmed with gratitude when they were flexible with our checkout based on the hospital discharge... read full comment