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December 2023 by Tyler Larson
I verified with the gas station attendant months ago that the inflation stations were supposed to be open when the tire center was open. Shortly after their opening this morning, the inflations stations were closed both before and after my shopping in the warehouse. I called when I got home to ask why this was, but they said they said they had opened them. If they’re going to let a little rain hinder their service, don’t trust them to do any heavy work with your tires.
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November 2023 by Jason Palmer
The Costco Tire Center in Kalamazoo is consistently rude and not customer-centric. Most recently, I walked in for service at the store opening. I was told there is a strict no walk-in policy and to go online to schedule my service. My appointment is now three weeks away. I cannot urge you enough to NOT buy tires here. Go to Belle Tire, Discount Tire, or even Sam’s Club. At Costco Tire Center in Kalamazoo, you’ll be treated as a nuisance and inconvenience.
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November 2023 by Captain
It’s impossible to get service at this place. If you need something done after you purchase tires you’re going to be waiting weeks.
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March 2023 by Jessi K
I purchased tires on a black Friday deal, but never received a call that they were in stock. Fast forward to mid January, and I finally have an appointment scheduled for 6pm. I am informed after an hour of waiting that I have another 40 minutes of waiting. I was told my appointment would only be an hour.After having my tires for less than 48 hours the sidewall on one burst in 5 places while parked. I was charged to reinstate my warranty for something that was clearly a defect from the factory.
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February 2023 by Goose W
Brandon was awesome! Went above and beyond for loosening my lug bolt and gave my lost key bolt that I left in the road!!! Help me out so much and couldn’t thank him enough
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February 2023 by SN SE
Won't warranty a Tire if you have aftermarket wheels. I guess I'm sticking with discount tire.
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December 2022 by Robb
Dropped my car off, then received a call saying they couldn't install the tires because they did not have the correct parts for my car. Said they would refund my card, a month later still no refund. I stopped by the tire center after shopping for groceries. It took them 45 minutes to refund my card, with no explanation why it took so long, horrible custom service.
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December 2022 by Rohan D.
All Costcos are good, mainly because the CEO isn't a greedy pig and the workers are paid pretty well so they generally like what they are doing. Costco is seriously better than the rest of the genre. And the prices, so good that the place is insanely busy. No better gasoline prices anywhere, enough savings to make it worth it to wait in line. Gasoline lines like 1973, only with a little less rancor because this is Western Michigan. No better prices on computers. No better prices on cat litter. That's all I really need, gasoline, cat litter, and a computer. That's all I need in this world. And this lamp. The ashtray, this paddle game, and the remote control, cat litter, gasoline, a computer, and the lamp, and that's all I need. Sorry, I'm being a j**** This Costco, like all Costcos, is a good place to shop even if it is crowded and busy.
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December 2022 by Jerry Bohn
I showed up for my appointment their computer system went down. I had to give all my information to the person at the desk even though I had to enter it twice to order the tires I wanted ahead of time. After we got all issues resolved, my wife an I started shopp, expecting the tires would be installed in about an hour. Within 10 minutes after leaving the tire center I received a call from a technician stating that I had swollen lug nuts and would need to replace them.( The lug nuts on my F- 150 are 21 mm) I agreed to the price for the replacements and continued shopping. The next call 5 minutes later I missed so I went back to the service desk to see what the next issue was. I was taken back to my truck and told that my stud was stripped and they could not install my new tires until I installed new studs. After a few heated discussions with several people I told them to keep the tires and provide a full refund ( which they did). When I got home I checked all of the lug nuts on all four tires and was able to remove them with my 4way using the 21mm socket. I then took a look at the stud that was supposedly stripped and it was not, the threads were stretched, most likely from the impact wrench still in forward instead of reverse, this was the only lug nut removed from my truck. I do not normally leave bad reviews but this whole situation was wrong. Wether the service shop was to busy and looking for excuses to move to the next vehicle,. I don't know but I will never use them again and thought I should post it.
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December 2022 by Dan DeVillers
Super busy. Lots of folks needing tires. Make an appointment. My set of truck tires were ready from an order I put in one week earlier. They took an hour and a half to install all 4. Great job.
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October 2022 by Andrea Wellman
I called with a problem, and Megan at the Kalamazoo location was so helpful. She took care of what I needed and was upbeat and personable.
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September 2022 by Rick C.
Love this place. Cheap(er) gas, good service, been a member since they opened. Never a bad experience. Gas lines can get long at peak hours, and an amazing amount of people perplexed by a gas pump can make it worse. The constant re-arranging of the store can be a little frustrating to find what you are looking for. If you see something with a star on the price tag, buy it if you need it, as it is going out of stock.
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August 2022 by Brenda H.
Don't go back twice to get something you like. It won't be there. I am pretty sure I will cancel my membership. I am down to 4 items that I buy there. Keeping my fingers crossed that they will not take those away. I hate going 4 places to get what I need. The manager told me that it is not a one stop shop. I don't know why people like this place. If I don't cancel my membership I know I won't renew it.
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August 2022 by Steve Johnson
Better quality than Sam's club. The employees are always friendly and helpful and are easily found most of the time.
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July 2022 by Olga C.
Greatest place to shop The greatest place to shop everything is fresh and the employees are awesome they help you all the time they even walk you to where the place has the items and the prices are outstanding