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November 2023 by MK B
I visited several body shops to repair my Tesla Model Y.And there is two reasons I chose this body shop1. This body shop is certified by Tesla2. Michael McGeary who is very kind, friendly, professional and fast. If I were the owner of this body shop, I would give him the Employee of the Month award for this month.If you have damaged Tesla vehicle, go to this body shop and look for Mike McGeary.
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September 2023 by Dennis Decker
No customer service and total lack of communication! Wasted 6 weeks of trying to get our car repaired. Lame excuses of how they couldn't work with my USAA insurance.
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June 2023 by Kintave S (Kin)
Awesome experience here. They stand behind their work and do a great job. Mitchell helped promptly fix an issue with my car and was super courteous. Need more employees like him and companies like LaFontaine Collision out there.
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April 2023 by Suffa Mo
I am extremely satisfied with their service!!! I worked with Alex and he has been very friendly and kind on every phone call. I originally took my car in for evaluation and started the process in September but due to many changes of the workforce my order was delayed. No matter how upsetting this was, Alex stepped up to the plate and made things easier and did his best to resolve the issue. He kept time up to date about my parts coming in and assured me with a loaner van as well! The team not only repaired my van but washed it AND CLEANED IT!!! That was an amazing surprise to get a very clean van considering I have kids!!! I strongly recommend this place to anyone!!!Service: Body & Trim
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March 2023 by Antonia Ciara
HIGHLY RECOMMEND!! Alex was a great guy and made sure I got the best experience ever. I dropped my car off on a Wednesday and by Friday it was newly fixed. The team cooperated well and kept me informed each and every way. Would definitely recommend this place to any and everyone.Services: Body & Trim
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November 2022 by Jim Hopkins
In June of 2022, we took our 2019 Honda Civic to LaFontaine Collision in Redford. We received an estimate for repairs and were told to wait for the parts to be ordered and to bring the vehicle back in July.The insurance company approved the estimate and repairs.We returned to LaFontaine Collision on the date in July that we were provided. Upon arrival, we were told that there was no record of us being there in June. We were then given a date of September 19, 2022 to return to LaFontaine Collision, The vehicle was dropped of on September 19 as directed.At the end of October 41 days later, we told all the repairs were done, but now they need to order a door and that the estimate went up by $2500, since the June and July estimates.As of today November 8, the vehicle is still not done.The process started 5 months ago and LaFontaine Collision has now had our lease vehicle for almost two months and we are still waiting.Service: Body & Trim
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October 2022 by Bitrick
Has taken over two months to repair my girlfriend's car. One month to wait for parts to come in, one month of the car just sitting in the shop apparently. We still don't have the car back.
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June 2022 by Joshua Epstein
If I could give zero stars I would. When I dropped the vehicle off over a month ago there was almost no work to be done, simply pulling out a small dent and repainting. My whole truck has scratches all over it. I would do anything to take back my decision. They went over the entire vehicle with an abrasive brush and there’s visible signs of damage all over the truck. There are new scratches, small dents, they didn’t even fix the scratches which I brought the vehicle in for. They left the vehicle outside for a whole month and now the rotors have significant rust. And they tried to lie and tell me it’s been outside for two days. Customer service is absolutely terrible, avoid this place at all costs unless you want to file a second insurance claim after you leave which I will have to do.Services: Painting
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June 2022 by Ryan Krueckeberg
Took my car in to get repaired through an insurance claim. My car insurance company only covered 4 weeks of rental car coverage and it took them six weeks to get my car repaired. Their website claims that you get a free loaner car but they didn't have any available. So, I was stuck without a vehicle for two weeks. Their communication was terrible, they never called with any updates on their own. I had to call several times and hope that "Jeff" was available because he apparently was the only one who knew what was going on in my car. Then I learn that something they repaired the insurance company wasn't covering so there was going to be an additional several hundred dollars on top of a $1k deductible. Finally when the car was ready I went to pick it up and had to sit for several hours waiting on them to find "Jeff" and actually finish the car. When I got in it to drive away there was an issue with the turn signal on the passenger side, which was the headlight they had replaced. I was told they would order new headlight and get back to me. In the meantime, the first time I drove it at night I saw that both headlights aren't aligned at all, I can see the hood-line blocking part of the headlights. They never got back to me on the headlight order and I just called and apparently "Jeff" isnt there anymore and no one had any record of needing to do this for me. The most unorganized shop I've ever had any experience with.
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May 2022 by J1inabillion
Someone needs to call me immediately I've been waiting since February 23rd to get my car in the shop..2017 Elantra... "Waiting on an hood/grill emblem" please tell me the part number so I can get it myself or something it only cost 40 bucks new 15: bucks used.. but I need results I have never in life waited this long in life to recieve a service.. an no type of compensation..Service: Body & Trim
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May 2022 by Tieana Harris
I wanted to thank LaFontaine Collision for the awesome work. The repairs we fast and makes our car look new again.Service: Body & Trim
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April 2022 by Akshay Rane
I had a great experience with the shop. Sylvia was kind and helped me fix the issue with the hood for no charge.
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February 2022 by Andy “Lionheart” Heranadez
Professional and quick service I was in and out within a day or two
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December 2021 by Tyler Smith
Took my Telsa here for repair. Would recommend this place over Gerber any day. Quality of repairs were great and they always provided me with updates on my car.Only negative is that I had to return my car due to the headlights not being connected. It was only a five minute fix. But I had to drive it back up to them from Toledo Ohio.Service: Body & Trim
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July 2021 by Free Living
Not bad