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February 2024 by summeray bogan
Today I had a great experience at this location. The teller was very polite, knowledgeable and helpful. I honestly forgot her name but you go girl !!!! Continue to be great at what you do. I’ll be sure to revisit this location in the future.
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February 2024 by Doris Westfield
If you are looking to use an ATM do NOT waste your time coming here !!! They are ALWAYS OUT OF SERVICE.
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January 2024 by Jamie Cannon
LOVE this location! I always have a pleasant experience here. I love when Gabrielle is there. My husband and I always have pleasant experiences dealing with her. She’s so upbeat and sweet. This branch really needs to promote her. Thank you Gabrielle for the pleasant experiences and advice.
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December 2023 by Veronica Griffin
My recent interaction with Elisa & Gabriella was exceptional. They were very patient, thorough. I would highly recommend this location on Coolidge, in Huntington Woods, Mi. I truly appreciate their assistance
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July 2023 by Tracy G.
Drive thru wait is just awful!
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January 2023 by Adina Kamensky
Unable to reach customer service during business hours
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January 2023 by Boss Level Karen
Thank God for Glass windows an nice neighborhoods protecting employees from Vicious Open hand High fives. Customer service here is disgustingly rude an Management seems to enable it. Never have I been treated with disrespect at a bank until today. Came here around 2:30 spoke with a woman named RODNEY Needless to say I will not be back. There needs to be a Yearly review on the current standing of an employees Job because I guarantee you if Upper management (Branch manager not included) Saw what was being done here she wouldn’t have her job.
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October 2022 by Jason G.
Really really pleased with the service from this branch. I'm from out of town and recently lost my debit card so I needed to be able to get cash and also learn how do use the debit card from my smart phone. The Friendly staff here helped me make this happen. Beyond that it just looks like a fully functional branch but they deserve to be recognized for hiring good staff.
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June 2022 by Christina Coden
I was in the drive through banking line at 4:46pm, and the bank closed at 5pm. There was one car ahead of me. At 4:58pm the sign was flipped from open to closed. When the person in front of me pulled away at 5:01pm I pulled up and could not complete my transaction. Would you have escorted me out of the lobby if it turned 5pm and I hadn’t been waited on?
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March 2022 by Gregory Beznosov
money goes missinng and no resolution as to why and apparently no one will talk with you.
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January 2022 by Roseclan24
This location on the corner of Coolidge and Lincoln on the Huntington Woods side of the street is in a nice, quiet neighborhood.They have very knowledgeable bankers and friendly tellers. Almost every transaction is in and out. If you need to sit down with someone, there can be a wait side to covid protocols but it's worth it.The ATM inside the building goes down every now and then but that's because of very high usage. There is another one located across the street that is also often used.Everyone there is great but I have to give a head nod to Shawn who is very friendly, helpful, pleasant and extremely knowledge every single day. This branch has earned it's 5 stars
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October 2021 by Delione Newson
Has to be the worst bank the atm machine's are always down and can never dispense cash they have a huge parking lot with one atm that never works not understanding why they wouldn't put 2 atms and it is always broke I mean out of 7 days a week it works 1 day a week.
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August 2021 by Nicole E.
I decided to go a little further away from the downtown Royal Oak area or Woodward. The bank I would normally go to is off of Woodward and it's a mess during the Woodward dream cruise today. There's so many cars and people everywhere and the cars are even blocking them while roads crossing Woodward. There's a little bit of a wait here for the ATM machine. The bank close at 2 PM today. Although there's only one ATM machine here in the driveway, it's moving along fairly quickly. I never realize that there was a limit of cash and checks that you could deposit at once. It's put back one of the checks and I had to deposit the first group and deposit the single check on his phone after the first transaction.
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August 2021 by John Tetris
This bank always has a line of customers for the tellers but only one person working at the window. There are 8 people working here. Why can't one of them assist to get custmers out faster? Everyday after 3pm it is bad. I'd stay away or use drive through. Very dissatisfied with the service. Use the location on Woodward for good service always 3 tellers to help in and out in 10mins tops.
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April 2021 by josh abraham
Always the slowest service around!