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February 2024 by Nick Tolfree
I’ve never had more problems just trying to open a joint checking account. The employees must not talk to each other, because we scheduled an appointment and when we arrived we were told that the employee wasn’t in that day. After sitting for more than 20 minutes they still didn’t have a solution for us. We walked out and took our business else where. Chase - please do an audit of employee productivity. You lost business due to their poor performance.
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February 2024 by Joanne Johnson
I had a great experience at this branch with Rob Kashat. He was very patient even when I had to go out to check on my truck that got hit. I had no wait for the appt I made online.
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November 2023 by Madeline Holmes
My go-to branch in southeastern Oakland County. Fast and friendly service. Just the other day, teller DeShawn proactively noticed a long-standing issue on my account and took it upon herself to help fix it.That's what I'd consider very considerate and kind service, and is part of the reason why I keep coming back to this branch when I have one that is closer to my house.
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September 2023 by Manuel Forero
Great service. They keep insisting that many transactions can be done online, but I prefer to do many in-person.
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August 2023 by Steven Morrow
The. Slowest. Bank. Tellers. Ever.
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July 2023 by Kat G
Do not go here. The teller at the drive thru stole and pocketed my $200. Gave him a deposit slip that said 18000 and he deposited 1600. When I later went back they basically called me crazy and said there was nothing they could do about it.
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July 2023 by Lisa G
You will wait a very long time before making to the teller who was EXTREMELY RUDEHad to call up a manager to complete my transaction.I have since changed financial institutions
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June 2023 by Vivek Nair
My wife and I came in to set up a joint checking account. Usha Ganesh helped us and was amazing the entire time. Very professional and made sure everything was set up properly before we left. Very good experience
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June 2023 by Sunny Kim
Teller took down all information including phone number and set up an appointment to open an account. Show up appointment time and was told it's been cancelled because they couldn't contact us without a phone number. But bank teller took our phone number. Negligent already? Poor first impression for this bank.
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April 2023 by James Mosteller
Suddenly and unexpectedly stopped redeeming US savings bonds over $200, even if you have an account with Chase.
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August 2022 by Marriam Amjad
The thing that makes me so mad about this bank is that THEY ARE ON THE BUSIEST Road in all of ROYAL OAK AND THEY CANT BUY A PROPER SIGN TO PUT up on the road???
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April 2022 by Claire Bean
Very helpful in opening up an account for me on a busy Saturday- thanks Ben!!
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April 2022 by robyn bernard
Super helpful and was able to answer all my questions.
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April 2022 by Patrick Davis
I’ve been here three times this week, even when getting there a minute before they close they were still super kind and patient and incredibly helpful. Really impressed
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March 2022 by Julia Palombo
Came in for some information about opening a credit card that I'm pre-approved for online. After being kept waiting for 10 minutes and watching all the employees leave early the front told me there was no one to help me. After I persisted she vaguely pointed to an office when I walked in the lady had no idea what was going on and wasn't wearing a mask when I asked if she could walk me through a couple things she stated everything was online and that she would have to log into her computer and seemed annoyed with my presence at that point I just decided to leave. Really disappointed in this Branch planning on moving my money elsewhere based on this terrible service you should be very disappointed treating your patrons who give you your job this way.
