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March 2024 by J J
Love this Kinko FedEx office. They are friendly, knowledgeable and always do a great job for me with my seasonal work at Saugatuck Cottage Suites. Thank you !
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December 2023 by John Westra
Great service. Thanks Matt!
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October 2023 by B J Metas
Matt was so patient and helpful. I'd like to adopt him!
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October 2023 by Justin S
Matt was very helpful and professional. Thanks for moving quickly but with care.
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July 2023 by Jacob Ohren-Hoeft
My first experience at this location was great. Fast and friendly service from Matt
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December 2022 by Lisa Hunter
Greeted at the door. Very busy and very helpful staff. Parking was available because the staff delivered quick service.
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August 2022 by Baljeet Jonjua
I walk into this store at least once a week for over night shipping. I have a turban and to some it may signify something not to their liking. This time I was greeted by Lassie, member from 2006. She asked me what is in my package. Since I had drawings, I said paper. Not convinced with my answer, she asked me to hand over my license. Since my residence is in Rochester Hills MI and my office in Holland MI, she was convinced of something as I had come so far to ship. I told her she was asking too many questions unlike all my visits on other days. She made me uncomfortable. She then asked my phone number for my office. She searched it on the web or checked her records for a couple of minutes. Then she went on to ask me to give her the complete address, which I did. She then asked me if I was paying. I gave her showed her the recipient account number on my phone. She would not touch or look at my phone. She asked me to read out the number. This went on for a couple more minutes. I did ship it overnight at the end. I feel uncomfortable dealing with this person again when I go there next.
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July 2022 by Tim L.
I went to this FED Ex today to ship a rifle barrel, just the barrel, a piece of steel with no moving parts. I have shipped barrels at this location via Fed Ex before for repairs. I was told by the young man at the counter that they could not ship a rifle barrel, and could not create a label. (I told him the barrel by itself is not an FFL item, ie, Federal Firearms License regulated item that has to be shipped between FFL's or those who hold a license). He went and asked a woman who I presume was the on duty manager, and she shook her head. These employees are either too new, not well trained, or don't know what they are doing (incompetent maybe?). It is neither against the law nor against FED Ex policy to ship non regulated pieces or parts of a gun, say a wooden stock by itself? I went to another FEd Ex and shipped my item. Whoever owns this store needs to train their employees, or in case this is purely political and the store's new policy, post it somewhere for all to read. I had actually shipped a barrel there a year ago with no issues. Train your employees. Post your policies, and please I hope this is not political. You are already off my list for future business anyway. I rate your shipping services zero or minus 1. This is a bad store.
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June 2022 by Stephen Gombas
Friendly and helpful staff spent a good amount of time helping me get a quote on shipping a computer system. It was appreciated.
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June 2022 by B V
Claimed they delivered three packages, never showed up and have security cams that show they never came during the time they said drop off was made.Basically telling me to try and get a refund from the shipper. Don’t use FedEx, ups is way better
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May 2022 by Leah Tenny
I want to acknowledge Trevor McCue, the store manager. He went above and beyond the other day to help me mail my package when I was having a hard day. If this company is smart they will give this man more responsibility and a raise! The way he treats both the staff and customers is the way a company should run a successful business.
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May 2022 by kaichoummanivong
Fast friendly service. Great staff!
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February 2022 by Susanna Wilde
The customer service was beyond excellent, professional, and caring!
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December 2021 by Kai C.
Alan, Nick and all the staff there are super helpful. They know their customers by name and have every order ready every time I go to pick up. They are reliable and hasn't let me down yet. I highly recommend this FedEx location.
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November 2021 by Gaby Price
I always have outstanding service at this FedEx location! Everyone is knowledgeable and friendly.
