-
March 2024 by Alex T
Easy, fast, great place
-
February 2024 by scott mast
Courteous staff, professional and a pleasure to rent from. The vehicle was clean and ready to go when it was needed. Great job guys!
-
January 2024 by Selwyn Schultz Sr
Business was clean and employees friendly and helpful. Car was fun to drive met our needs.
-
January 2024 by lizzyanne
The staff was absolutely wonderful, very polite and kind.I was a little disappointed in the price change for extending my vehicle along with the 20 fee just to extend the rental. But overall I was satisfied with my experience at the holland michigan location. The employees were very upbeat and full of positive vibes unlike the 28th st location in GR
-
December 2023 by Stephen Hug
Very unprofessional place. Cars are dirty and the one I rented smelled like smoke. I was offered a dirty car after they told me the car I reserved wasn't available. After I complained about the smoke smell they told me I can go complain to Avis customer service. If you want a dirty car that smells like marijuana and a gangster 19 year old owner telling you to go to Enterprise across the street then go to Enterprise! They are worlds better in every way.
-
December 2023 by Wayne Linderman
A team member from our company went to pick up a car. First, the attendant didn't have our reservation. Secondly, they gave them a badly damaged vehicle. When asked about the inspection, he stated "don't worry about it, you have full coverage". This is a fraudulent way to cover damage. Be careful. Inspect your car carefully. We will research who the insurance company is and make them aware too.
-
December 2023 by Kami Arens
Holland Avis/Budget is by far our favorite rental company because of their lower prices, their easy access location, and helpful staff. They don't have as many vehicles to choose from as the airport, but they always upgrade us when they don't have the car class we booked. We have never been disappointed! We highly recommend them for your vehicle rental needs! =)
-
December 2023 by Mike Moore
The Holland location is very close to home and this makes renting and returning cars I rent for work much easier than heading into the airport in Grand Rapids.I tend to keep my personal vehicles for a long time, and I prefer putting miles on rental cars rather than mine when I have to make long distance trips for work and can’t fly. This local franchise makes that process much easier to accomplish, and that is very much appreciated.
-
October 2023 by Robert Dean
A terrible experience. They rented a car with the low tire pressure warning on and told me it would be okay I just needed to drive it to reset it. I put air in X 3 over the next two days at my own expense. I called repeatedly to talk with them, gave them my number to call back and then waited 10 minutes on hold. Called back repeatedly with no answer. Arrived an hour late because I had to slow down with the bad tire and putting in air and then they charged me a extra day for the rental!Never again.
-
October 2023 by Teriann Gannon
The Nissan Rogue dripped oil in several places on my garage floor.I was told the $250.00 deposit I put down for a 1 day/24 hour rental will take 7-10 days to be credited back to my account.These are serious problems and go against good customer service.I will not rent from Avis again.
-
October 2023 by Edward Hodierne
I have rented 3 times so far this year, first make sure you drop your car the same time you pick it up, there will always be a billing issue if you don't. This particular time I upgraded to a luxury car but when I dropped it off they tried to charge me for more insurance, luckily the representative caught it, I still had to wait but it did save me 100.00 . Over all happy with the service!!!
-
October 2023 by Yadah Ramirez
I rated it a 3 out of 5 because it is open on Sundays unlike Enterprise which is convenient when you only need a 24 hour rental from Saturday to Sunday so that way you save money not having to wait to return it until Monday, however, the vehicle rental (Chevy Malibu) was not in good quality. It sounded like something was wrong with the wheel bearings or some other part of the wheel as soon as you hit 60 mph highway speeds. It also had the change engine oil signal come on early in the trip. The blue tooth feature did not work properly. They also were not allowing customers to leave their vehicles parked there while using the rental vehicle.
-
October 2023 by Sarah Tibbe
Pros: Vehicle was clean and great for our trip.Cons: Vehicle was supposed to be ready by 9am start of rental period, but no vehicles were available at that time. So I rearranged my entire day to pickup just before close, paying for a full day when really I didn't use it at all that first day of the rental period. The building could use a refresh to provide a better customer experience.Ultimately, it worked, but sticking with Enterprise for rentals around here.
-
August 2023 by Kerri Van Horn
Avis in Holland is a great location to rent from. I have consistently had great customer service with compassion and friendliness. They have gone above and beyond to accommodate us. A shout out to Nick specifically is warranted. That dude is top notch! Because of employees like him I will not rent from anyone else. Thank you Avis for making our travel experiences much more stress free and enjoyable. Highly recommend. Call this location. Prices are great too! If I could rate above 5 stars I would!
-
July 2023 by Bob B
I reserved a full size SUV to take my family to a ball game in Detroit. When I arrived the staff was friendly and helpful. They had a few different vehicles to choose from. The one we chose was clean and ready to go. They also allowed us to drop the vehicle off after hours, which worked out very well for us. Everything went smoothly and we had a great trip. I can't ask for more than that!
