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October 2023 by Angela D.
This is a decent Kroger. I go to this one solely because it has organic produce (the others in my area just have conventional, even Royal Oak), and the layout here is pretty standard compared to other locations. No complaints.
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September 2023 by Rob B.
Kroger Pharmacy. A pleasure to deal with. Recently used a CVS to get a RX because it was closer. Very bad decision. They received it did not fill it. Had doctor send to Kroger Hazel Park. It was ready in an hour. Elizabeth the Pharmacy Manager is wonderful. Does her best to work things out. Nearly painless vaccinations. My go to moving forward. (No more CVS).
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June 2023 by T W.
Who are these people coming all the way from California and Texas to trash this Krogers in Hazel Park, Michigan? It's a pretty clean place. And most of the employees I come in contact with are friendly and helpful. If I have a complaint, it's that the service desk is too frequently deserted. Also, I like to run an alcohol wipe over the shopping cart before I start shopping, and sometimes the dispenser is empty. But most of the 1-star reviews I'm seeing don't seem to be describing the store I shop at regularly.
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June 2023 by Danielle P.
Sheila in self scan is extremely rude. Talks over customer and doesn't solve problems. She needs to find a new job!
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April 2023 by Mary S.
I haven't shopped at Kroger in years, but Saturday, April Fools day, I made out a delivery order. My bill came to 69.20 including taxes and delivery fee. Sunday when I checked my banking account online, I found two Kroger charges, each for $82.67. This is both an over charge and double over charge. I'm working with my bank and trying to work with Kroger to get the issue resolved. This is one grocery customer who will NOT be shopping at Kroger ever again.
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September 2022 by Quentin H.
Has typical grocery store stuff really poor customer service is what stands out,the thing that always gets me is they lock the doors 15 minutes early,good luck getting anything last minute why would it say 10PM on the door if it's really 9:45
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March 2022 by Brendan A.
Horrible smelling store. Bottle return never works and the prices blow compared to nearby Aldi
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December 2021 by Randy B.
Two cashiers. Three out of 24 self-checkouts open. A couple of years ago, this was a very good store. This past year has seen a huge decline - and that is across all Kroger stores.
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December 2021 by Jenifer Szpytek
The pharmacy team is wonderful. They are overworked with covid shots but still take the time to be kind
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December 2021 by Danielle Wasek
Slow. Takes 3 days at least to get a call or text for script to be ready.
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November 2021 by Nicole E.
It's booster time as the cases go up and we are all relegated back inside again. Have a 2:30 appointment and my husband is after me. They have a drive-thru pharmacy here. Elizabeth administered our shots. It's quick and easy. They have no food flamin hot snacks, only pop popcorn and ruffles. Craving some cheese puffs and Cheetos.
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August 2021 by Lynn G.
Just did some grocery shopping after being without power for 5 days and I was pleasantly surprised that they were pretty well stocked. Usually this isn't the best Krogers to go to, but it seems they are getting their act together! When at the self checkout the lady was very nice and attentive. Hard to find employees that actually don't mind doing their job.
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June 2021 by Marcus M.
35 min just to buy 4 items.. I'm sure we can do better.... I would 10 min tops would be acceptable
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March 2021 by Anne P.
This is the most horribly run grocery store I've ever been to. They NEVER have enough employees. I stupidly enter this store repeatedly, only to make it the other side, and see lines to the back of the store. There was one lane open at 7:30 at night. This is never acceptable, and has happened on several different occasions. Get it together!
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February 2021 by Christopher A.
This Kroger is absolutely disgusting. It's beyond filthy. The floors are sticky throughout the store. There are rarely any carts in the store and always outside . The glass doors to the entrance look like they haven't been cleaned in years. Trash is consistently strewn throughout the parking lot no matter how many times I've been there. Self checkout lanes are almost non existent. Usually 2-3 open at the most with long lines. Full service checkout lanes are worst then the self checkout During my last visit I heard an employee behind the service desk screaming at a customer. Not uncommon to see expired food still On shelves. The store staff is just pure lazy. Many times I've been there you'll see long lines and they're just in the corner talking to each other ignoring the lines I won't go back and now drive a little further to go to Meijer.