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October 2024 by Hometown
Visted today. Staff looks like she is wearing pajamas and didn't feel welcoming. Not the best experience
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January 2024 by N M
Store is nice. Staff is friendly. The major downside is that if you have a box rental and a package arrives, if you don’t pick it up within a few days, they start assessing package storage fees. And they’re exorbitant even if the package is small. I travel a lot for work, and I once had two small packages that were there for 9 days, and I had to pay an additional $10 in fees before they’d release my packages.
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November 2023 by Scott Korpak
Always great service!
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November 2023 by Jacob R
Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!
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July 2023 by Lauren Kanai
The gentleman who helped me wS helpful and kind!! Didn’t catch his name unfortunately but he made my experience great :)
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April 2023 by Amanda Durham
The gentleman at the counter was very nice and helpful. I came in to open a PO Box, there was no one there, the place filled up fast but the employees were very pleasant to everyone.
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April 2023 by camjomack
I Love this place for all shipping needs! The staff are always kind, friendly, helpful, and fun to talk with!
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January 2023 by Molly H.
The employees at Pak Mail are amazing. They are super patient, lend me a free s wrap box if I need one to ship something and pack everything up for me if I didn't have said box. I've been going here for years because I can use them as a UPS drop off for returns and I'm always in and out in no time. Love this place and the fact that I don't have to drive to a UPS every time I have to return something!
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November 2022 by john jr Kimbrough
Great and fast service. Thank you
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September 2022 by Jake Fales
Awful customer service and less than knowledgeable staff. Complete waste of my time trying to get business documents printed and mailed. I'll take my business to FedEx or UPS.
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November 2021 by Luis G. Seoane
Great customer service! I never had any problem with my shipments. Love the tracking info that I get from them too.
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November 2021 by Larry James
I lost my LEFT AirPod Pro and my life was nearly shattered. Why would I try to sleep with them in!? Of course I lost one.Well anyways, the next day housekeeping found my AirPod, but it was too late.Rather then traveling back up to Grand Rapids, the Red Roof Inn decided to mail it to me!In walks Pakmail like a boss. Some nice lady called me, got my address, accepted payment over the phone, and ? my other headphone is in route and like will soon be restored to full balance.5/5 ⭐️ ⭐️⭐️⭐️⭐️ Bravo. ??
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October 2021 by What if Sin Matters
First time dealing with Shay, very kind and knowledgeable. I appreciate her help today.
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August 2021 by Luis Seoane
Great customer service! I never had any problem with my shipments. Love the tracking info that I get from them too.
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January 2021 by Morgan Burke
Busy place, usually very fast and efficient, but there is a lack of masks among some staff and customers.
