“I have used John twice now while purchasing a home and appreciate the time he takes to explain all your options. He and his team work hard to take care of their homebuyers and I will continue to recommend them!”
8:30AM - 5PM
4660 Kalamazoo Ave SE, Grand Rapids
Banks
“My wife and I received EXCELLENT service from the OnLine Team. They were very knowledgeable, courteous and professional. Our calls were answered within 3 to 4 rings by a Team member and questions addressed quickly. The process for purchasing CDs online and establishing online banking took minimal time. Prompts are simple to follow and the multi level ID verification process is excellent. We are extremely pleased with the online and phone “personal” service and look forward to working with the FNBA Team for many years.”
“I worked with Vanna Stevens - she is the best! Love, love, love her! Very informative, punctual and down to earth. Would and have refer(ed) her and Consumers to family and friends.”
“Maeve greeted me with a smile and a warm welcome and that was just the beginning of a great transaction. Opened up a checking account and in addition to the excellent service, she also showed me how to use the ATM machine, etc. Efficient, knowledgeable and it was just a great experience all around. SO GLAD I came to this branch.”
“When it came to starting a new business venture in northern Michigan, my partner and I wanted to work with a team that we knew but who was an integral part of the local community. I turned to Scott Seifferlein at FCB who helped get us set up and running. Scott and the team at FCB were accommodating and focused on our needs. The team at FCB will be our "go to" partner for any banking needs as we continue to grow in the future!”
“Katelyn Cooper, did a super job assisting my wife and I in a multitude of needs, including opening a new account near closing hours. She kindly stayed late with us to make sure we were taken care of and everything with our accounts was in order.”
“Came in today to set up my business account and Keiana requested the paperwork she needed and I didn’t have to stress or lift a finger. She called me when everything was done and set. Even my husband was surprised how painless this was. New members to consumers, don’t see myself leaving anytime soon. Coming back to do my personals too!!Thanks again Keiana and keep smiling! ?”
“I would like to extend my gratitude to Mr. Ace Marasigan, Retail Center Manger at GR downtown branch, who lent an excellent hand in taking care of my mortgage account's amortization process. From beginning of the process until its wrap-up, Ace ran extra miles to accommodate my busy schedules and make sure that I am updated with all progress. His professionalism, efficiency and respect for clients is greatly appreciated! I highly recommend Ace's effective and efficient services as well as his level of professional knowledge.”
“Eric took a strong interest in getting me back on track with both immediate and long term goals of mine. Very personable, knowledgeable, quick and did a wonderful job explaining some solutions to my problems. Highly recommended.”
9AM - 5:30PM
1210 Spaulding Ave SE, Grand Rapids
Banks
“Rebecca Stein helped me so much when I saw her a couple weeks ago at this branch! I’m new to building my credit and she did a wonderful job at being patient with my many questions and going through the process of setting up an account with me. This branch is out of the way of my house, but I will continue to go to this one just because I had such a wonderful experience!”
“After having LMCU lie and cheat us about their "fees". We made a change to Consumers. Katy was amazing in making this change easy and pain free. We closed all our accounts with LMCU and totally 100% with Consumers and will not go back. They will take care of you if you come across any issues! Their staff is amazing and helpful as well! Thanks Katy!”
“Great people and attitudes .............only problem needs attention is anything needing to be done requires them to run a credit check and that hurts your credit score......I'm not sure if they understand that or do they really even care. You open an account credit hit, apply for a loan credit hit, apply for credit card, credit hit. ....Once you are in their ecosystem they should have enough information on you to make great decisions. IE. AMERICAN EXPRESS, once you are in, you never have to worry about them doing a hard inquiry on your credit. Ijs”
8:30AM - 5PM
5136 Cascade Rd SE Suite 1B, Grand Rapids
Banks
“Top notch service! I was having issues depositing some money orders into my checking account through the mobile app and stopped in the branch to see if they could help. The gentleman who helped me was so accomodating and patient with my request (since this branch is more for investment advice/ wealth management). Note: Any check deposits made here must go into your brokerage account. Then you'll have to move the money to your checking account online. Overall amazing, friendly, non-pretentious service. As a young professional/ investor just starting out I am so happy with the service Schwab offers. Staff here have the heart of a teacher and are so helpful. Thanks guys!”
“I am the GM at Hopcat, and we love the service that they offer! We always get what we need, and they’re always personable and have high spirits! If we’re in a pickle they go out of their way to help.”
“My first visit was very successful. I was out of town and the staff was very helpful and pleasant. I really appreciate the way they reached out to me when I returned back home to make sure I was taken care of.Which I was very pleased. And when I got home I went to the nearest branch to me and they also made me feel very welcome. I would like to thank you all for your support and services.”
“This branch is as great as it gets! It maybe small but the employee team is absolutely the best. They all make you feel so welcome almost like family.So pleasant, so friendly, so helpful, so accommodating. The service one receives here is actually above and beyond what one expects. Its ALWAYS a pleasure to stop by this branch.”
“When I tell you I love these people, I really do. They have helped me so many times through out the years that I was a member there. I am extremely happy and grateful for the amazing staff that makes this place run!”
9AM - 4:30PM
4200 E Beltline Ave NE #101, Grand Rapids
Banks
“Mortgage lending made easy. This is the second home we have used Independent Bank to finance (we came back after a positive first experience), and once again, Steve and Brandi made the process as easy as possible. Both were (shockingly) quick to respond to our questions whenever we had them. We got frank advice on issues and it always felt like they were looking out for best interests, not just what was best for the bank. We had a tight time frame to close, and Steve and Brandi made it happen after it seemed like it was going to fall through because of a last minute problem with the appraisal. All of this was on top of purchasing a home several hours away in the U.P. If you want a hands on team that will solve problems if they arise, you can't go wrong with this team from Independent Bank.”
“Want to give my Kudos to Kori Hinds. I have heard rumors of this branch, but when I was there recently, things seem to be headed in the right direction! I have no doubt that Kori is extremely smart, kind and professional, and she is making sure that the staff reflects that as well. She also takes her work very seriously. I can tell that she genuinely cares about the staff and everyone who comes into the building. Major props, keep it up!”
“I just started banking here and needed something done, NICK who was working on November 4 2022 at 3:07 pm helped me out. I really appreciate the kindness and we need more customer service people like him.”
“I have both my auto loans and mortgage at Members First Credit Union. Their staff are knowledgeable and friendly. Fees are low and their services are comparable to the big banks. Highly recommend if you want a more personable service that you choose Members First Credit Union.”
“I applied for a loan online. The person handling this for me was amazingly prompt and easy to communicate with. Friendly and respectful, she helped me breeze through the steps in no time. Thank you!”
9AM - 5:30PM
5453 Northland Dr NE, Grand Rapids
Banks
“A great place to bank! I've greatly appreciated their customer service and their quick responses to any matter. This location is around the corner from me and I enjoy going in whenever necessary. I obviously enjoy their 3% checking and have gotten multiple friends and family to make the smart switch.”
“friendly easy to work with love the website updates and ease of access to my services. happy to be a member for life.. if you genuinely care about building yourself up with good hassle free and for the most part easy account minimums and low costs i see no reason why aac cu isnt a easy choice. from credit builders to let it grow cd accounts with great interest rates. to apple pay and them being part of coop banking and the free extend banking. oh and did i mention my rewards checking lol...grand rapids is home and i have two great local branches. heather pooling from e services is amazing! she's knowledgeable and makes sure you always get all your questions answered”
9:00 AM - 5:00 PM
4027 Lake Dr SE, Grand Rapids
Banks
“Monica was so helpful and patient while opening an account for my dad. She made sure I had what I needed to get things done that day. , and went above normal customer service. This is why we only bank at Macatawa.”
“Went with my son to open a checking and savings account. It was a hassle free process with no fees or minimums required. Nancy was professional, competent and very pleasant to work with. If I were to move to a location that had 5/3 bank branches, I'd definitely open an account there.”
“A Credit Union that CARES for their members. They provide great service each and every time! Jen Bridgstock has been our loan officer / banker for around 10 years and I wouldn't want to work with anyone else!”
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“It was so easy working with Colin and his team! We were told we had to wait a year from other companies and Colin help us and 3 months later we have our first home!”