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August 2024 by Angel Scott
I had the best customer service here from Raven. She even took the time to interact with my daughter while she was helping me and I was filling out my mailing form.
She also helped me with the proper postage to make sure my son got a package in time! In a post Covid world excellent customer service can be very rare to find. Thank you Raven.
The facility itself is also relatively clean and it’s a quick in and out when getting your postal needs done.
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August 2024 by Nick Bruce
I rarely leave Google reviews but this one needs one. If I could give zero stars to this “branch” of USPS, I would. Every time I go here there’s a novel issue that seems concocted by their employee that’s unique to this specific location. I had an issue here about 5 years ago and swore I’d never return. It was my goal to not allow them to get credit for my packages. I sell on eBay and ship approximately 800 packages a year. Last year I spent $19k on USPS postage alone. All of those (as well as the previous 4 years) were dropped off directly at USPS Hazel Park or PakMail in Hazel Park. Well, I decided to give the Ferndale location a 2nd chance. After only a month I was experiencing late shipments and missing (envelope) packages which I hadn’t been experiencing from the Hazel Park location. So I went to the location and told them that I’d like the envelopes scanned in - which I don’t usually request - but because I’ve had so many missing package claims I had to. They continued to tell me that they don’t have tracking and don’t get scanned in. I showed them exactly where on the envelope the tracking number was and where it gets scanned. They told me “USPS does not use that, only eBay does”. Well, they’re wrong. I confirmed at two other locations the information they were providing me was not accurate. It is scannable and it is tractable. I have shipped using this format for over a year and tracking, every other time, shows when USPS scans it and when the carrier delivers it. I can tell when and where each pit stop is along the way to the end location. This whole situation is yet another microcosm of the ineptitude of this branch. I’m sure that they are solely responsible for at least 10 items getting lost of mine in the last month. And it was so clear when they obviously didn’t understand their own product or service. I want so badly to support USPS so that mail isn’t privatized. But I’d give anything to have this branch closed so that this building can be repurposed into something more meaningful for the community. Do not go here. Ever. Go to Hazel Park. They’re incredibly nice and friendly there. They’re super helpful and never make stuff up to fulfill some sort of weird personal accomplishment.
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May 2024 by Art R
Yesterday I experience one of the rudest postal worker I've ever dealt with at this branch. His greeting was "Yes?" as if he was doing me a favor. I was sending two small packages that were media. The cds were wrapped in bubble wrap for protection. And when I explained to him this was what he was feeling, he rudely informed me that "there's something else in there". I finally said just give me the packages back & I went to another PO where I was treated respectfully. This gentleman said his name was Mr. King when I asked. This is not the first time I have had a negative experience with this man. When I left the last time he waited on me several others left & commented on his rudeness. I will not be returning again to this branch. He needs better training & told that customers should be retreated with respect....he is not doing them a favor.
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March 2024 by Kelly Westover
Literally can’t get ahold of a human when calling. It’s all bots and they don’t have a category for everything you need so you can’t follow the prompts to get through. Awful service.
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March 2024 by Abigayle Swan
I feel so uncomfortable coming here. The employees usually ignore me or are rude to me. Last time, two of their employees were speaking to each other in a hostile manner loudly in front of me as I waited for service. Whoever clerk 51 is was speaking to his female coworker in a way that made my skin crawl.
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February 2024 by Anthony R. Brass
I wasn't going to leave a review but after the third time in a month of not seeing any employees, I feel I have to. I came in to ship things on three separate occasions this month. Every time, there is a big line, no one working the desk, and always a sign taped on the window stating they are on lunch break. Mind you, I came in on different hours on each day. I've never seen any employee working this location. I talked to people in line and a lady told me she has was waiting there for 45 minutes. The open hours for that day were only 5 hours so thats not even a long enough shift to take a lunch break. Perhaps this location is under staffed but the employees need to stop wasting everyones time and maybe have their lunch break at the front desk. That's what I would do. I am trying to spread the word to people I know looking for work so this location can resolve the issue. However, I am writing this location off completely for the time being. I've wasted too much time. This is unacceptable.
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January 2024 by Jeffery Schenk
Went to the Ferndale US Post Office today the door was locked... Just disappointed ☹️?...
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January 2024 by Matthew Mckenzie
This is honestly the worst post office I have ever encountered. screwed up my international package... they lost another package that was supposed to be delivered Express overnight and was late. The woman at the service counter was quite rude and the second time I went back to have something addressed with the package that got lost. Literally nobody came to the window for 20 minutes there were seven people in line. This place should be shut down.
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December 2023 by Chris Laine
What can be said that hasn’t already? Save yourself the hassle and go to the Hazel Park, Royal Oak or Madison Heights locations instead.
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December 2023 by Cooper Christensen
My package is stuck here and not shipping!!!!!!!
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December 2023 by Tristian Bjork
Worst post office EVER, I'm not even from Ferndale and THATS how bad it is, they hold your packages hostage for weeks, which isn't a surprise, the place looks like a DUMP. USPS STOPPPP sending my stuff there. If the US ever gets nuked, pls let them hit this post office.
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December 2023 by Billy Anderson
Just stopped here on a Saturday morning an hour and a half after they opened.. not a single worker is here.. lobby was open, stood in it for 15 minutes with others as we played alarms and knocked on doors and windows to get someone’s attention.. nothing. Pathetic
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October 2023 by Lindsay Splichal
Staff are knowledgeable and patient. I’ve never experienced a long wait time here, which is rare for a USPS store. Parking is made easy. Thanks for everything y’all do! Your neighbors appreciate you!
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September 2023 by Simran Kakkar
extremely rude staff who goes out of their way to assure no customer gets any help with anything
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September 2023 by Julian J
Nobody is ever inside? Is this place open?
