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January 2021 by Debbie F.
Went here today to upgrade hubby's dieing IPhone 6. The guys working were fantastic!! They tried everything possible to help us, even going so far as to offer the use of one of their own personal devices. However, due to a Sprint system issue, they weren't able to help us. Will try again tomorrow.
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December 2020 by Greg W.
Don't go to the store! The store manager there worked very quickly but explained nothing and didn't ask me any questions. He didn't ask what type of plan I wanted and explain the options. He also didn't ask if I want the lease or the 24 month purchase option. He just signed me up for the lease. Since he wasn't explaining anything along the way I didn't realize what he was doing until I was already signed up. When I figured out what he did he tried to side-step it and explain I can purchase the phone after the lease. Not what I wanted or was asking. But it was too late. Because he forgot or didn't care to ask my preference he just signed me up for lease and too late to go back. Also, his estimate of the bill is totally wrong. He warned me the first bill would be more due to promotions not coming into effect right away, which I understand, but it's still way off. He doesn't care. He can just lie and no one is going to do anything about it. Sprint/tmobile doesn't care because it's his word against mine. For example I wanted two lines with two phones (iPhone 12 and 11). All things together he said my bill would be about $135/month all things included. Well now I found out it's actually $185/month before tax even. No way to change it or out of it now. That's a $50 increase at least. Also he said I couldn't keep our old numbers even though we were sprint before. Do yourself a favor and just do everything online so it's recorded and transparent. Cell phone sales people are liars and there is no recourse for their BS.
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January 2020 by Felix Trinidad
Amazing staff, friendly an knowledgeable. Hooked me up with an amazing Bundle!! Definitely will be referring people here. Nothing like the other store on 14 n John R
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October 2019 by Brian Flowers
I would give this place 0 stars if I could. The manager opened up 3 extra lines on my phone and jammed up my service for my wife and me.
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September 2019 by Mafia the Dova
Slow but reliable
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July 2019 by J P
Great and helpful Associates
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December 2018 by Marcel M
This store Rocks, customer service was exceptional, Thanks, Amanda and Rico, I will tell everyone that if you want to save some money and get some great phones, go see you guys!!!!!
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November 2018 by Patrick O'Brien
Great service. I was very pleased with the time the customer service representatives down with me! Great deal on two iPhones as well!
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November 2018 by Neural Patterns
No real help, just want to sell you the next product
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October 2018 by Alyssa Lambrecht
First time at this location. Amanda was super quick and efficient with assisting me. She showed me how to set up the "love my credit union" account to be sure it was done correctly. The 3 staff members working were all very friendly as well. Definitely reccomend this store!
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October 2018 by Roxanne Brock
Amanda was very helpful and delt with customer service for me she ROCKS!!
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August 2018 by Jodie Dixon
I went into the store to get a new screen protector because mine cracked. Felicia showed me a new product called liquid glass. It is amazing because it's invisible and if I crack my screen they will reimburse me for my repair. I recommend everyone put this on their phones. Felicia was friendly and gave great customer service. I will return to see her again. Thanks Felicia!!!
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August 2018 by Anthony Olvera
Walked in to the this sprint store today with my broken phone and I thought it was going to cost me an arm and a leg. I was able to get my new phone hassle free! With my business time is money and I appreciate there efficiency!
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August 2018 by Kayla DeWitt
Corey was fantastic helping me get situated with my new phone. Friendly and patient.
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August 2018 by Tracy Reid
Corey the general manager of Woodward in ferndate..gave me good customer service.