-
January 2024 by Ameer Orow
Really Bad Service
-
October 2023 by Scott W
This branch is useless other than an ATM. Always just one very slow teller. Avoid.. you’ve been warned.
-
October 2023 by Tymia Lewis
Brad was very helpful through the entire process. Brad was very informed and answered and explained all my questions.
-
July 2023 by Aaron Midcalf
Gave my buddy a ride up here randomly on a Saturday and he spent just shy of 30 minutes in like trying to cash a check, a sorry pathetic excuse of a business to have one person in there.
-
March 2023 by Brent R.
I would not recommend this bank to my worst enemy. terrible service. Nobody knows whats going on. They love to put holds on everything. you can put money in. but good luck getting it out. Zero stars for this place.
-
February 2023 by Sam Zee
While you do usually wait a bit of time, I will say and think it’s very important to note that the staff here do their job V E R Y well! They always treat people with respect, in order, and as intentionally as possible. It seems to be understaffed, but the staff they have are so kind, professional, and respectable. I told the staff there today I would leave a review because I just needed to. Thank you to the ladies of Huntingtons Ferndale brach for serving me in the way they always have. Thank you!
-
January 2023 by Alexandra
Friendly tellers. I grew up in this area and casually said I had just moved back here after 30 years in NE Ohio and they said "welcome back." ?
-
January 2023 by Glenna F.
Huntington didn't pay my escrowed property taxes on time. I called several times got a different story each time. Now I can't write the property taxes off on business expenses. VERY UNPROFESSIONAL.
-
October 2022 by Ann
SUPER FRIENDLY STAFF! ♡ I believe a lovely woman named Sharrell helped me, she was welcoming everyone and was very nice!!
-
October 2022 by Mae H.
I had TCF bank for 20 years then this bank took over...No good customer service anymore, substitute tcf checks does not clear even after a month... so if my senior brain forgets, thinking my checks have cleared, then I have to borrow from their standby cash to pay back the funds that were cleared by the business i sent the check to; the business sent my product only after it cleared. Huntington knows nothing about where the substitute checks are. Miraculously they posted after I was overdrafted and had to repay them. The stars are only for the '2 day early pay' they provide, so customers can use their money early instead of waiting for the 3rd of the month...and they didnt return to sender the over drafted checks, and they waived the overdraft fee, I give the that... 2 stars! I'm done...need another bank.
-
August 2022 by Bill Free
Excellent service! Personalized and attentive account services.
-
August 2022 by Andrea A.
I am so incredibly disappointed and frankly, outraged at the horrendous overall customer service for what I would categorize as a fairly simple request.I called on Friday morning of LAST WEEK to ask that a check be cut and shipped out ASAP. In what universe does it take almost an entire WEEK for a BANK to cut a check and put it in the mail? That level of service is heinous, inexcusable and embarrassing (for me and for you).This outrageous delay in service has caused problems with our repair shop who were expecting a check this week. It has also caused extreme stress and frustration for me personally as all my arrangements to coordinate the multi-hour drive to go sign the check (babysitters, time off work, etc.) all has to be rescheduled now because EVERYONE in EVERY department at Huntington dropped the ball.Every single person who has touched this process has been negligent and incompetent. From the insurance department for the obscene delay in cutting a check, to the customer service reps who set incorrect expectations up front and then had the nerve to put me on hold for over two hours on TWO different days because they couldn't find my check order and didn't know what was happening. As a Marketing professional who has worked for both banks and credit unions, you all should be ashamed of yourselves for dropping the ball in every single arena of this transaction. Unbelievable to me that you are in business with service like this.This has been the worst customer service experience I have ever endured and I WILL file complaints with appropriate agencies. DO NOT DO BUSINESS WITH HUNTINGTON BANK.
-
July 2022 by Aiyah Lin
Slow. There were two tellers and one line.They didn't mention it to me when I went inside. So assuming there are two lines I went behind the person who didn't have a long line in front of him. When it was "my turn" the lady then told me there was only one line. They annoyed me to high hell.
-
June 2022 by Tiffany W.
worst bank ever highly recommend banking with another bank there app is slow their slow iv experienced nothing but problem after problem with them im going back to my old bank
-
June 2022 by Edmond M.
Highly suggest for everyone to stay away from this bank. After paying off my car loan they will still not release the lien to my car title. I've spent hours being transferred around and even though my car loan was fully paid off they can't get someone to release my lien from over a year ago. My loan was paid off more than 1 year ago they will not help you resolve this issue. They will continue to give you different information that contradicts themselves from each representative on the process yet no one actually can provide me with a letter of lien release even though it's fully paid off (might I add over a year ago). Still waiting for them to get back to me now. This is absurd of how poor their customer service is. This is very shady practice as I am now in need of a letter to release my lien and they won't even help me with that. Instead they just tell me to keep waiting. The very first representative I spoke with said it would be done with 3 business days and now they tell me I've got to wait another 3 weeks. After asking for a supervisor to help resolve an issue they will either just transfer you to a voicemail with no one to call you back or disconnect the call. Such a dishonest company and recommend everyone to stay way from them.
