December 2021 by L M.
Used the Hertz app to get a one-way rental to Milwaukee airport, the day before leaving. Five minutes on the app, got an email confirmation and went to the office the next morning. Provided my license and credit card to the guy behind the desk, he gave me the keys and I drove off. A super easy transaction and friendly/efficient service at the Hertz office.
November 2021 by Christian
Couldn't possibly recommend this place to anyone. I got in an accident and was at no fault. my $1000 deductible was waived so I didn't have to pay anything. I got a discount through hertz and in the month I rented the car I was charged for more than the deductible. On top of that they do not answer calls to answer why they are randomly taking money from your bank account. They never gave me back my deductible and the car was in the exact same condition that I brought it. cannot reach them to hear their made up reason behind why they haven't given me my money after taking over 1,000 in the first place. Do your self a favor steer clear and advise those you know to do the same. If I get my deposit this view could change or be removed.
November 2021 by Kirollos Gendi
Gave away my rental an hour after my specified pick up time despite my reservation. This important info was not in any of the reservation email info. Didn't have anything left for me, leaving me stranded. Had to go with a different company because they didn't have any cars until two days later. I won't be coming back to this location again.
November 2021 by Bernadette Coleman
This has been the worst experience in car rental I've ever encountered, over 50 yrs of support...Today, I collected a Chevy Equinox, the vehicle is NASTY, WITH ANIMAL HAIR throughout the entire interior, chair pockets full of incidental literature and the windows around are filthy...After observation of notified communication of violations fees, I immediately made physical contact with the local office of rental with no response to document my findings. I look forward to this notification going public for BAD rental policies and rental services. Along with excessively escalated prepaid gasoline cost due to location.
October 2021 by Ronnie Thompson
Very nice vehicles and service. Just need vehicles with cd player for areas in which reception us bad or would like to listen to own music
October 2021 by Tenecia Hardwick
This Place is a Total and Complete Hoax!A total disappointment to the Hertz Company name!I won’t say all Hertz, but the Livonia Location Definitely!!!First off when My Husband made his Reservation and went to pickup The Rental they said they didn’t have any vehicles available and that we should’ve called before we came! (We had a reservation! And plus we did call - No one would pick up!) After Being Incredibly Rude and Unprofessional!” They Finally put us in a Raggedy, dirty! Car!!!( Nothing like what was originally ordered!!!Secondly when my Husband went to make the following pAyment they made a mistake and charged him for two weeks instead of 1week and Would not release his Funds back!!After that Hertz denied taking the money from his account and called the police and said he stole the car!Thankfully my Husband has all his Bank transactions on his phone and was able to upload the information to the police to show proof of the funds hertz was holding from his account which was $1400 !Yes $1400 and they still tried to call the police!Smdh …We took the car back once the money had exceeded that they over charged us for!They kept the $1400 which included the deposit and said He owed another $100 !!!So now we have to go up to the Livonia office tomorrow and get the rest of our Money hopefully without any complications !!!I would not Recommend Hertz to anyone!However if you do use their services PLEASE don’t go to the Livonia Location…
October 2021 by Dave Dorobek
The Novi and Ferndale location is a great experience. Excellent customer service and smooth overall process. Been to Novi a few times and this was first time for Ferndale and they are both great. Highly recommend.
October 2021 by Hailie Elle
Pickup and returns are always on time, with excellent customer service.
October 2021 by Victoria S.
They are horrible, they are unprofessional and RUDE who picks up the phone and hang up cause it's 520 and y'all close at 6. I promise you, I would have love to drove up there to go the fuck off!! Bums charged my card after trying to cancel a rental!!!!!!! I called MULTIPLE times!!! Bums DESERVE NO STARS
September 2021 by Denny Smith
Was in and out quickly and efficiently. My rental was available at the agreed upon time and that's all I want or need.
September 2021 by Kyle Dupuy
If I could leave less than Ine star, I definitely items would. Hertz’ policy with payment and deposits is trash. You have to pay for the trip up from , and add a $200 deposit, all on the same credit card. You cannot use a debit card. You cannot split cards. And you cannot pay cash. I’m off to Budge. Peace!
August 2021 by John S.
Unfriendly staff, more concerned about parking in front of store than taking care of business.
August 2021 by Sweet Lena
Went in to rent a car not only was I charged $291 for a weekend plus a $500 hold but my credit card was charged twice total hold amount on card $1,582. Called this place 1st thing in the morning and no answer then pick up & hang up in my face. I beginning to think this was purposely done!!! Terrible Service
July 2021 by James Vaughn
Only accepting major credit cards, no bank or debit card. Unable to rent car.
July 2021 by Halimah Jordan
The cargo van was filthy although they made a point of saying they cleaned the inside but not the outside. They were quick and efficient with getting us served but need to work on getting clean vehicles. We got a good rate on the van.