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February 2024 by Amanda Schaasberg
5 stars because they really have the greatest team! If I were their management - I would strive to keep this team together at this location. They were beyond accommodating to my situation and were more than lenient when they didn’t need to be. I truly appreciate this team and their kindness!
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January 2024 by Mo Rzv
Absolutely the best rental car location, I have been renting car for a long time and never experienced this outstanding customer service and feeling welcomed. Brian Chessman was by far the best customer service assistant I’ve ever met. This branch should be proud of him…. Will not go anywhere else for car rental…… highly recommend this branch.
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January 2024 by Brinda Holden
I love Enterprise located in Ferndale, Michigan. They have the friendliest staff who are very professional and helpful. Peter is the best! He make sure you are satisfied with the service before you leave. He also make it known, "IF you're not happy with the vehicle, please let them.know." He does a great walk through allowing you to make sure everything is okay before driving off. I used to go to another location, which was nice, but the Ferndale location is number one thanks to Peter who is a top notch professional.
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January 2024 by Satrece Williams
The process from beginning to end was wonderful!! Great Customer from the staff
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December 2023 by odessa SLAPPEY
Rep was not knowledgeable about the vehicle I was driving. I had to take vehicle back to them the second day of rental because oil light was coming on. Rep insured me that the vehicle was not due for a oil change until the engine light came on. Did Not like the service he was rude and was not very knowledgeable about what he was doing.
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December 2023 by Monica Pennix
Staff is very friendly and courteous. Everything went smoothly easy check with reservation and return
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November 2023 by Mrsz. Dee
Everyone at the Ferndale location was very polite and gave great customer service. My rental car was prepped and ready for me on time. The transaction went quickly. This is my second time renting an accessible car through enterprise and I would highly recommend them.
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November 2023 by tracey wolfe
They were very polite professional and accommodating. Their approach was welcoming and made me feel like my needs were important! Michael Knox was especially helpful as was his manager!
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November 2023 by Rukaiyah Bell
Joe at the Gross Pointe location made my experience great. His awesome smile with an joyful spirit started my day in the right direction. I appreciate you Joe, if no one doesn't.
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November 2023 by Brittani Martin
Customer service was awesome literally I got my car within 10 mins and was off I would recommend any one here I told him what I didn't want and he mad sure to give me exactly what I wanted and also just because you see a lot of white does not mean anything he was so laid back and new low key alot more then I did about certain things and it made me very comfortable 10/10 always thanks love I will definitely rent again as long as I can come you job well done.
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October 2023 by Assata Atiba
I love their customer service and Ferndale located on 8 mile off of Woodward. Wonderful service.I had my car accident about 45 days ago and they were very supportive. The Reynolds were always cleaned and detailed in and out and I just want to say thank you to those people.
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October 2023 by Meghann Armstrong
Every one was amazing! Literally every worker. They were smiling, great attitudes so willing and eager to help. I had the work day and they helped me through East could have been a mistake again so I love these people lol. Really fantastic. When David found how I was doing that day I told him. He said well we are here to make these pain free for you today. And they did. David himself helped clean the car with other gentleman who by the way, super nice! All in all I wouldn't go anywhere. Lifer right her lol
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September 2023 by Ms Shawver
First let me just say this location is awesome. If you have any issues they will be sure to take care of it.Enterprise is the best as far as I'm concerned I wouldn't recommend no one else other than them. The manager Harini resolved any issues I had. What a great manager. David checked me in and he is awesome when I needed to swipe into another car Michael assisted me who is another great I must say that the staff at this location overall are great and you can tell that they love
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August 2023 by Isaac Zeitoun
Peter, the store manager, was so helpful with our rental. He knows his inventory and pricing plans so well and he was able to get my family into the right vehicle. I also commend him for his leadership as all of the staff at the Ferndale location were a pleasure to deal with. Thank you Peter and the team, we will surely refer all of our family and friends to your location.
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August 2023 by Brenda Pomroy
Rented a minivan for a ladies' weekend away, customer service was fantastic and the vehicle was perfect for our use. Caitlyn and David, thank you both for being so helpful!
