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October 2023 by Evan Griffith
I brought my two guitars in for some setup problems I was having with both. Andy was great help in diagnosing the problems, working with the instrument manufacturers to get the instruments repaired and replaced, and then finally getting them all set up and in excellent playing condition. Great work and really going the extra mile to look out for his customers!
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July 2023 by Jason Griswold
If I could give this Luthier a 10 star review, I would! Andy is a craftsman's, craftsman and top professional in his field in every way.I took my Gibson Les Paul Standard to him in April of 2023 with a broken off headstock. When I say broken off, I mean OFF. The break was ugly too. It was a jagged break that had me convinced it was hopeless. After pretty much throwing up and feeling about as depressed as a man could be, I took my guitar to Andy at Pursell Lutherie. He gave me a more than reasonable estimate and told me with confidence that he believed he could restore my guitar to near original state. It took him a little more time than he originally thought, but I recently received the great news that he was finished working his magic. On my way to picking up my guitar, which by the way was a 50th birthday gift from my family, I was prepared for at least a low level of disappointment. After all, the darn headstock was completely broken off and like I said was not the cleanest break, putting it mildly. Long story short, Andy is an absolute miracle worker and I am forever grateful to him for his incredible effort, resolve and patience in rebuilding what I considered a lost cause. If your guitar needs to be repaired, do yourself a favor and take it to Andy. Not only will he fix what is broken, it will definitely be to your satisfaction.Thanks again Andy! I am forever grateful for your expertise.
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July 2023 by oatmealbrownie09
Had quality, affordable and fast service here today. I learned how to tune my cello and guitar too.
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June 2023 by Howard D
This place tried to pull a fast one. I go in to make a purchase. The owner and I talked about a possible sale price. He offered 10% off, but said he’d go 15% if I could pay all cash. I left to get cash from ATM only to find out he added $20 to the price tag that was clearly on the item. I guess he thought I couldn’t calculate math and what a 15% discount would calculate to. He was very upset and rude when I asked why he added $20 to the price. He tried to say it was an old price. RIGHT!! First lesson in business is to honor the price you have on the item in the store. Every other store I contacted was selling the item for the same price he had on the price tag. Poor business practice. Buyer beware.
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June 2023 by Ben Gulecki
Super informative and helpful staff. Amazing selection of guitars, basses, and amps. Will be coming back any time I need a set-up.
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May 2023 by tinesha erskine
I had my Viola looked at as well as inquired about other instruments. They were so knowledgeable, helpful, and patient. They explained everything they were doing to fix my Viola as well as some tips and things to look out for. I can tell they are passionate about all string instruments. I would definitely recommend and will be making this my go-to string repair and purchase store.
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March 2023 by Yeman Al-Rawi
This is where you want to be for all your music needs… seriously, Andy and his team are some of the best at what they do and they’re genuine, honest people.
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December 2022 by Catrina Street
What an amazing company! My son broke the neck on his guitar and you can not even see a mark after the repair. Very professional and friendly staff as well.
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December 2022 by jon fricke
Andy was great to work with. Transparent on price, options, and timing. Really nice guy too!
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November 2022 by George M Wilson
Personable, skilled, great selection of supplies. Also, super happy to have a shop close by in Ferndale. 10/10 would recommend- for servicing guitars, and orchestral string instruments.
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October 2022 by Patrick Becerra (PBeetheFox)
I took my Strat in last week and asked Andy to install some locking tuners. They did a great job putting them on, and the turnaround was quick too. I've heard Andy referred to as "Koontz Junior" and I believe the moniker is well earned.
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October 2022 by John Danna
Brought a 96 stratocaster in for a full fret re-work. I was nervous about who to bring it to. Took a chance and Andy up front was a professional. Promised within a week and done in 2 days. They did wonderful work for a reasonable price. I will be going back for future work. Thank you!
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August 2022 by Joshua Steiner
Took my guitar in for a busted tuning machine. Ultimately it couldn't be fixed. But the man at the counter made a great attempt and the parts I needed to replace were in stock.
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August 2022 by Robert Konieczko
Thank you,Andy. Your workmanship is first rate. Youve given new life to my inexpensive guitar,it now looks and plays like one ten times more expensive.
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July 2022 by Keaton Soto-Olson
I would highly recommend this shop for anyone seeking outstanding customer service, a great selection of instruments, or expert repairs. Andy absolutely saved me (and the gig) with a short notice pickup install on my upright. Despite being close to closing time for the shop, Andy did the install and let me test it out on his PA. If you’re a string player of any sort definitely check out this shop, a great place to get a fresh set-up on your instrument or buy your new rig!