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March 2024 by Effie Alofoje-Carr
Janine is fantastic, and the customer service at this store is wonderful. I love how Janine takes time to get to know customers, pays attention to detail, and is very kind. I appreciate having a great experience with her regularly, as well as the other team members I have experienced both on the phone, via email and when I shop in the store.
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March 2024 by Ron Kostka
Quick efficient service. Staff person was very helpful. Thank you.
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February 2024 by Kim Russom
I don't go here often, but every single time I have the service has always been exceptional.
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December 2023 by Jesse Carnahan Lovejoy
I have worked with this location for over 6 years and just saw their low reviews when I had to look up their number. So I'm posting a rating to fix that. The staff here are great!
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December 2023 by James
I had requested a "hold at location" at this specific FedEx as I was not able to be home to sign for the package so I selected this location to pickup my parcel. I am assuming because my package contained a Li-ion battery that the delivery was refused by this FedEx store.Edit: Received a call from FedEx later in the day. We had organised an alternative pickup location.
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December 2023 by Caitlin Castillo
Completely inaccessible for disabled. There is no way this place is ADA compliant. No electronic door, and the concrete threshold is so pitted I could hardly roll my walker through. No way a chair is making it through the door independently.
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October 2023 by Christopher Wickman
We had a very intensive and emotionally important project with a quick turnaround. The team (especially Kate) took a personal interest in our project and did an amazing job. They were wonderful and really helped make our wedding special.
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June 2023 by Antoni Williams
Fast, friendly service. I was in and out in under 10 minutes.
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June 2023 by lamarmartin55
Wasn't acknowledged or helped for 10 mins. Front desk having long conversations with customers.
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May 2023 by Joseph Beasley
Janine was extremely helpful with my transaction today!I sincerely appreciate her product knowledge & expertise.She is very kind and demonstrated customer service skills above industry standards!Thank you for your work Janine!
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April 2023 by Jon Howell
If you have the pleasure of getting serviced by Molly you're in for a treat. Professional, Jovial, knowledgeable this person is the backbone of this Courier. Some some jobs will be replaced by AI Relatively soon but no lines of code can replace Molly. Also the store was clean.
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February 2023 by C M
Do not WASTE your time calling the (517) number! It is a BIG waste of time getting an answer with a computer! All I want to know is if I can send a fax from there before driving 30+ minutes to get there.
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December 2022 by Lansing Rehabilitation
Let me start off by saying that Casey is truly an asset to this company. Cindy the District Manager was able to resolve a issue where in Casey came to the rescue and facilitated even more than expected in terms of customer service and product. My printing for my company was previously done elsewhere but I will now be a loyal customer to FedEX and Casey for sure. If you ever need some one that is responsive, takes action, does what you need and more seek out Casey. He took on two fairly large and time consuming projects and did not fail to provide a stellar product. We received Kudos from all of our patients. But the efficiency in making sure we got what we wanted when we are not the experts made the ease of working w/ Casey the best experience over all. Thank you Casey and watch out Cindy don't let some one steal this one from under you he is a gem of an employee.
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September 2022 by Fry3211
I came in with a fairly large order to ship (expensive medical equipment) and the employee helping me (Molly) was very attentive and able to help me with the additional packaging I needed. :)
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September 2022 by Christa Razzaq
Worst customer service ever!!!!! Can’t call to get a person to resolve a simple matter. The automated system hung up on me 12 times!