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“Delivery this morning, communication, service, timing just when they said it would arrive. Excellent experience. Gave them some coffee to go and sent them on there way.”
“Friendly and helpful staff. I came in right at closing with a simple ask. They were happy to help. I was out of there in 3 minutes. Thanks so much and keep up the great work and great attitude.”
“Outstanding customer service. I needed help with getting an awkward sized package sent and had none of the proper stuff. They went above and beyond and were very reasonably priced.”
“Excellent service, Thanks to Datt Express Michigan for their attention. I give you 1000 points since I always ship with you and they arrive in excellent condition.”
“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”
“Just walked in trying to figure out how to ship some stuff. Not a clue in the world. Gretchen had came to the rescue and helped explain a lot of things to us. She was and amazing. We’ve never had a customer service experience like that. Felt like the only people in the building. What a great energy in that store!”
“Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!”
“Very helpful! Came in with a package that needed to be shipped but didn’t know the best way to go about it. I was helped right away and they were able to find the best and most cost effective way for me to mail my package. Process was easy and enjoyable!”
“Best experience ever at Grandville, MI Staples. Give Chris a massive raise for showing how customer service should be done. We are so happy that such reps exists who cares about urgency, customer needs and delivers as promised.”
“Harvey Collin at DHL in Grand Rapids (near Kent County Airport) was extremely helpful. This was the first time that I had to return clothing items to IceWear, Icelandic clothing company and I was worried that they wouldn't get to Iceland in a timely manner, due date was looming (they accept online returns that are shipped within 30 days of receiving them). Harvey was knowledgable and helped with required measurements to return items in a plastic bag and they had to be in centimeters.Harvey Collin provides exceptional value to DHL international shipping company. I had to create a return label via IceWear website on the fly and Harvey explained the required steps, and even provided additional info I was not aware of. Thank you! Very pleased with the amazing service!!”
“I've done several returns here and it's always been fine. But, I've always had labels ready and it's been a ups approved return. Quick and easy.”
“It was easy to get to with parking right in front of the door. I did not have to wait long. The person working was pleasant and it only took a few minutes to ship my package.”
“Just had a wonderful experience at the Fulton St location. I carried two large boxes in the door and I saw employee Amaya coming to help me. She opened the door and took a box, greeting me with a smile and a pleasant “how are you today?” The location is very clean and well organized. And they validate your parking too! Awesome experience! Thanks Amaya!”
“I went in for a few services and got help immediately! Marisela helped me and she was very polite and made things super easy for me! Great store with great employees!”
“This place is great - we've printed over 30 orders here and if there was ever and issue, they resolved it with extreme kindness and care. We even had an emergency quick print needed and they were able to help us out. Highly recommend!”
8AM - 6:30PM
6026 Kalamazoo Ave SE, Kentwood
Shipping Centers
“The customer service at this location is perfect. Sometimes busy, but they are polite and efficient. I consistently choose this one over others in the area as they are kind and helpful.”
“The gentleman who helped me today was very polite, respectful, and helpful. I think his name was Jacob. He answered all my questions and kept checking on me to make sure I was taken care of (not in an annoying way).”
“The woman working around 10am on 3/15/23 at FedEx in Grandville Michigan was an angel! She was truly so sweet & went above & beyond to assist me with a sweet attitude & kind tone. Wonderful woman!! She was the only one working & there were many people who came in & the phone was ringing & she kept up like a champ & was amazing toward me & kept a great attitude!! She deserves a BIG pay raise. She's a boss!”
“I had to privilege to meet the owners directly, (owned by two brothers) and I can't think of a better pair of owners to operate a company. The company is customer first and you can tell their training emphasizes white glove service because the interactions I've had with all sorts of employees follows that trend. They get the job done, they can pretty much take on any project you throw at them. If you are a growing company and your fulfillment and distribution is becoming too much of a hassle or you have large order quantities and have been dealing with the same outdated tech and processes with your current provider and are looking for savvy and agile, trust your orders in the hands of Sherpack. Their leadership team is incredible, communication is easy. But don't take my word for it, give them a call and you'll see.”
“It was the after-Christmas rush and we had several Amazon packages to return various ways. Emily was incredibly helpful, patient, and competent. She made our whole transaction easy and painless, and was very nice as she did it all with grace. One of my best experiences so far at UPS!”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
“I was having a bad day and needed some things printed, I am so glad I stopped into this store because Gretchen greeted me with a wonderful warm welcome, remembered my name right off the bat and her wonderful attitude lifted me up and made things easy during a tough time.”
“ESTES Is a great company! Just only Grand Rapids would hire me which is not normal! Detroit usually a city of giving chances to prove yourself but that Wasn’t the case in Detroit the TM wouldn’t even give you me any consideration! I hope I can transfer to Toledo or Flint”
“I arrived at the FedEx Office thinking I had all the right labels, etc. , to return some purchases. I had been given the wrong information from the company I had purchased the stuff from. Heather, the manager was very busy but allowed me to step aside and contact the company right there. The company had to send me two additional labels to send the products back. However, the printer was not working at FedEX due to a system update, so I would have had to drive back to my house print the labels, go back to Fed Ex and then ship. Heather stepped-up and offered another solution. Within a short period of time, my labels were printed and products shipped. Thus, saving me a trip in this bad winter weather! Thanks so much Heather for going above and beyond! We don't thank or appreciate hard-working people enough! Best Regards, Bridget H. Rockwell”
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“Daniel was absolutely amazing helping me with three different tasks I came to the UPS store to complete. By far the best interaction I've had with a UPS store employee in my 35 years.”