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August 2024 by michael arrieta
Following the store's recommendation, I ordered a can of paint online - turns out it can't be tinted, even though they never told me that. I tried to return and the store attendants told me "the manager doesn't like giving refunds on online orders because corporate takes too long to refund the store" as if that's the customer's problem. The website clearly said all refunds have to be taken into the store. After I told them I refused to go to another store to return it, the manager agreed to take the return, but I was not given a time frame when I'd get my money back. Basically whenever the order is processed at corporateThe store attendants were pleasant, but all I did was take THEIR recommendations - on what product to order and how to order it.
I come to Ace Hardware even though lowes and menards are much closer, to support a smaller,, local business - but I will take my business elsewhere.
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July 2024 by Rosemary Urban
I was very impressed, wasn't there before I had received poor service from another Hardware store, so decided to try her, I was pleasantly acknowledge, I was helped in what I needed and the gentleman came down and held what I brought in so I could figure out the right size, yup I will be back they are going to sharpen my chain saw blades, thank you guys ?
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June 2024 by Thomas Kelsheimer
Love the local feel and great customer service every single time we come here
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June 2024 by R Johnson
Very helpful with projects
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June 2024 by Jodie Sz
Ok folks aren't as friendly there as they were under the previous owner. They want to rush you like it's a big box store.
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May 2024 by Listo Logistics
Great service very nice employees ?
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February 2024 by Marcus Burnett
Avoid this Ace Hardware. They do not stand behind the Ace Promise when you have an issue. An employee named Dennis will treat you rudely also.
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October 2023 by Teri Baker
Wonderful customer service.
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September 2023 by Jeff Ruedger
I’ve been using this location for a few months. I’ve always had good service until today. The young rude and impatient clerk got quite condescending with me. Still a great place but I’ll shop elsewhere
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September 2023 by Nelson Pino
The gentleman that was working was very helpful and knew exactly where to find what I was looking for.
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September 2023 by Robert Anthony
Little slow on the service, otherwise fine. Plenty of inventory.
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September 2023 by Carrie Russo
Had exactly what I was looking for
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August 2023 by Craig Johnson
Great local hardware store in Holt. I’d rather shop local, and this is the place. They are knowledgeable and have their pulse on what is happening locally for my gardening needs.
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August 2023 by imallwayshappy
Good service
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August 2023 by Kendra Moore
Loved this place, the guy that helped me was really helpful.
