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January 2024 by Theodore Martin
The older black lady was very rude and didn't know her job started to help other customer while waiting on me. I left very disappointed ?
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January 2024 by Bryan Trent
Very polite staff very busy!
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January 2024 by Kent Miller
Great service. Super quick
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January 2024 by Cyrus Mitchell
Awesome Place
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December 2023 by Lisa Peeples
The lady in the store was helpful but the equipment to process the sale wasn’t working properly and I spent too long in there with my senior grandfather, over an hour to buy a phone and set up service
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November 2023 by Hamoodyman
Tim helped me switch over from t-mobile and port over my old numbers. He’s a cool guy and we had good chat during the setup process. Ordering the devices and setting them up took little effort. A lot more professional than any sprint/t-mobile store I’ve been in.
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November 2023 by Comfort By K R
Worst customer service. The young lady will instantly suggest a manager instead of doing her job as an employee. She’s extremely rude. Won’t come back here
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September 2023 by Eddie Flournoy
Shelby was very helpful with helping me with my phone. She solved a problem that no one else was able to solve and she did it very quick and efficient. I'll definitely recommend this location to friends and family!
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September 2023 by Maureen Webster
Shelby and Tim were exceptional experts at assisting me with voicemail. They were kind and courteous and broke down the steps easily. I will return for my next purchase my friends.
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September 2023 by lindsay nicholson
Switching over from Sprint to T-Mobile was not a pleasant experience, so I was hesitant to switch to Verizon. Had enough of T-Mobiles Bad service, dropped calls, no signal and lots of failed promises.Dearborn Heights store member Drey was wonderful, she helped me thru the switch over, easily done with her knowledge.Thank you Very much Drey!Today Sam helped me, she was very nice, she had all the answers to my questions. Helped me set up my Disney plus package.Thank you Sam!This Verizon store is very nice, the staff is really friendly, professional, and knows how to help a customer.I left the store today confident that my decision on switching to Verizon was definitely the right choice.Well done Verizon!
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September 2023 by Michelle
I went to this store to upgrade to new phone. I ended up with new phone and home Wi-Fi. The package I received was supposed to include Netflix. My account has been charged twice in a week. The third time I went to this store I was told it was Netflix and I had to call them. Long story short, I was disrespected and not helped at all. What happened to customer service? I don't think it exists anymore. I'm very hurt by this experience.
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September 2023 by Meech Money
Robin was amazing. She helped me effortlessly and was so kind. Because of her I will be back and refer all of my friends!!
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August 2023 by brian page
Great customer service, if you visit just ask for "Gabe"
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August 2023 by Ren
They will try to scam you and lie about pricing. Erica their “ business representative manager” should learn how to treat customers with respect and honesty because if all she cares about is making the sale for the day Verizon will be losing customers left and right.
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July 2023 by Brian Bergmooser
I get a discount on my cellphone bill due to where I work. Went to this location in Dearborn Heights & The Staff was very friendly helpful accommodating to help renew my discount.I went toThe Livonia location let's just say Not Helpful at all. So I recommend this location.
