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March 2024 by Nancie Perkins
Not a good place
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March 2024 by Thomas Warne
Overpriced chinese made garbage
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September 2023 by Nabil Kesto
The worst customer service, no help the will make you put the furniture you buy from them but them by your self
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July 2023 by Rhea
Love the deals you get with overstock or showroom items. Great quality - some items may have scratches but that’s why they’re discounted. Wish the place was even bigger! Have loved everything I have purchased from this location. Customer service is great and always get a warm welcome!
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May 2023 by India Marshall
Went into the store today, there were two employees and 1 customer. No greeting, no assistance! They completely ignored me even after I said hi. Products are used, broken, missing pieces, looks like returned items.
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July 2022 by Chaun Rene Jack
Through the journey of decorating and furnishing my entire house and yard with RH/St James I have gained 3 sisters and a home I dreamt about. The customer service is just as 5 star as the furniture. Thanks for everything GiGi!❤️
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June 2022 by Yoga queen
I was pretty disappointed. I had been SO excited to check this place out. I went into this store. 3 workers there. No one said hi. Or asked me if I needed anything. A man and woman were sitting down. They did not acknowledge me. A younger guy walked past me said nothing. I couldn't believe it. I am a black woman, and yes I'm going to say probably a color issue. Little did they know I own a very successful business and was looking to spend $$$$ but with that awful service...I left and took my business elsewhere
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March 2022 by Cynthia P.
I have visited RH Outlets in other states, this one pales in comparison to those. There is not much merchandise. Mostly couches and tables, hardly any home accents. But what really got me was the staff. The staff did not utter one word to myself or my daughter. Three employees were huddled up at the register talking (as if they had not seen each other in ages). It was very odd and unwelcoming. Then one employee walked toward me, no eye contact, no acknowledgement and proceeds to make a personal phone call. Just rude and extremely unprofessional! Definitely not worth the time or effort. The prices are not good at all. Spend the time and money to travel to the RH Outlet in Ohio. It's definitely worth the drive~
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October 2021 by Jennifer H.
Gigi is the absolute best to work with! Would highly recommend her!
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July 2021 by Julie Murray
I've stopped by this location several times and its not great. Occasionally, they will have a good find. The prices are not that good either because most items have scratches or imperfections. The last time I went, they had outdoor chairs that I wanted but they were marked the same as the member price online. When I asked it was because they came with outdoor covers, which I didn't need. Still the manager refused to sell me the chairs without the covers. This made zero sense because the items are sold separately online.
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July 2021 by Sugar Booger
A catchall store for name up and defective and dinged up RH items that are overpriced. Mark down prices are not low enough for the dings and broken products.
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July 2021 by Tina F.
Went in to pick up a table that was being sold at a fraction of the retail cost. Anthony went out of his way to help me package it up and figure out how to fit it into my car. I was very grateful for his high level of service! Will definitely be back.
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April 2021 by Romina Luke
Be very very careful when purchasing here I purchased a coffee table and it wasn’t cheap at all. When I purchased it there was basically three scratches on it I haven’t had it even three months and it’s completely worn out it was obviously touched up with paint before and all the color of it is coming off. I contacted the company they said that there’s nothing they could do because it was purchased at the outlet and they also make you sign that you’re purchasing as is and no returns. Which I would completely understand if I purchased it that way but I didn’t. The item I purchased a few months ago and what it looked like even just a week after are completely two different items. I wouldn’t have even paid a 10% of what I paid for the table that I have now.
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April 2021 by Ryan Dingman
Alex, Will and the whole staff are super cool always
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January 2021 by Nicole E.
We stopped off at the RH outlet at maple since I have never been. It's a basic open warehouse style store with little frills and little attention to making the furniture pieces look pretty at all. I had no idea there was a RH outlet at all. It's a small and basic open floor setup. Doesn't have the detailing and staging the regular main store would have at all. The bed frames are all grouped together, as are the rectangular tables and round tables. The sectional and living room sets are all over. There are light fixtures left out on the floor in the box. Nothing is setup to see how it might look with pieces together, except maybe the living room seating and coffee tables. There are random kid's clothes on a table and some diaper bags on the dining room tables. I suppose it's not set up for appearances since it's an outlet. Nothing appealed to me since it all appears so haphazardly placed and strewn about here.
