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October 2023 by Deanna Cameron
I wanted to start running again so I went to get some help picking out a good pair of running shoes. I walked in and was not greeted. I walked around the store for approximately 15-20 minutes while the salesperson assisted the only other customer in the store. I walked around him, in front of him and beside him. Not one time was I greeted or asked if I needed any assistance. Common courtesy would be to greet EVERY customer who walks in and if you can’t help them right away, you inform them that someone would be with them shortly. Management needs to train employees on providing customer service, at least at the most basic level. There were customers who came in after I did that were greeted and assisted. I just stood in front of the shoes waiting to see if I would even be acknowledged. I was not in the 15-20 minutes that I was in the store. Extremely disappointed in my experience.
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September 2023 by will carpenter
I had a sad experience.I couldn't believe it. They had the shoe I wanted but it was worn and a bit scuffed up on the BACK & FRONT SIDE. I was floored (like what?!) So I asked for a lower price. The sales rep was really nice, she offered to clean them. However, she said she did not know if she could offer the discount. I would have got them but it's sad when you don't go over the top for a used pair of shoes. Ms. Kirye did great but a clean pair of shoes with a discount would have been the BIGGEST STAR AWARD EVER for a used pair of shoes. C'mon Gazelle!
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June 2023 by John Mastrey
Great selection of shoes-trail, running, and gym- and very friendly and knowledgeable staff.
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June 2023 by Ruth G.
This evening, June 3, 2023, I had the delightful experience of making a purchase at Gazelle Sports In downtown Birmingham where I was assisted by the most patient, tolerant 16-year-old absolutely adorable young man who was none other than Asher. I had no idea of what I wanted other than OnCloud tennis shoes as my neighbor had a pair and I thought they were "cool." Sweet Asher patiently brought box after box of tennis shoes for me and when I asked that he choose the pair for me he did exactly that and I wore them out of the store. Fifty-three years separate Asher from me in chronological age, but he treated my indecisiveness with utmost kindness. I think I'm going to buy another pair of shoes, but only if Asher is there!Ruth Grimaldi Birmingham, Michigan
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May 2023 by Eliza
Gavin assisted me on a busy Sunday. Customer service orientated, knowledgeable on products, made recommendations. Able to multi-task. Very efficient. Purchased a total of 3 Pairs of shoes of which two were initially going to be ordered. Turned out he found a pair and I was able to walk out with two pairs vs one. He set up on-line shipping. Thank you Gavin for your customer service and I can't wait to receive the 3rd pair! Great shopping experience!
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April 2023 by A Taylor
Very helpful, friendly staff with well stocked current athletic apparel trends.
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March 2023 by Courtney Diaz
I was recommended this store by a good friend and I’m glad she mentioned it! I needed a good walking shoe and a shoe to wear to work since I stand all day. Matt was so kind and helpful and showed me all of my options. He even measured my feet to make sure I was getting the best fit! He also ordered the color shoe I wanted and had them shipped to my apartment! So thankful for his help! 10/10 experience.
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March 2023 by HALU
Our sales person, Tina, was amazing! She was extremely hard working, knowledgable, patient and authentically friendly. Tina listened carefully to what we were looking for, and observed my teenage grandson walking before recommending the type of shoe that would best suit his needs/wants. Bought his last pair of shoes here for cross country running, which he loved, and would definitely buy the next ones here as well! Thanks Tina!
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January 2023 by lyutsin21
I bought a pair of (men's) Altra Torin 6 running shoes from Gazelle Sports today. I was looking for a pair of running shoes to replace a pair of Altra Escalante shoes that I have been using every 3 to 4 days on average for at least 3 years. When I was trying to decide between the Torin 6 and another Altra model and after telling the sales lady that the outer edges of my feet tend to hit the ground first (technically called supinating; the outer edges of my old shoes are more worn down than the inside edges), she was smart enough to tell me that the Torin 6 would inhibit me from supinating but the other model would not. I want to thank the staff for carrying Altra brand running shoes. They are zero drop, completely flat, unlike most running shoes. I have been persuaded that if you are jogging with your forefoot hitting the ground first, like I am trying to do, a totally flat shoe helps.
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December 2022 by Tom K
Last 2 times I have stopped here the staff is not friendly and ignore you as if they don’t even see you walk in. This time I stood looking at shoes while staff just walk past completely not acknowledging that I am standing there. I waited for about 10 minutes trying to look more runner like and decided to just walk out. I recommend you try shoes on here if you are lucky enough to get a staff member to help you then buy your shoes at Zappos…at least online you don’t mind being completely ignored and delivery is fast and the shoes are cheaper! Stay away they don’t need any more customers
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December 2022 by Alex “Alex”
Awesome selection of shoes. The staff help you to pick the right fit. Satisfaction guaranteed policy!
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December 2022 by DereknChrista Byrd
A running store that knows and cares about their customers. Knowledgeable and helpful staff. My family won't buy running shoes anywhere else!
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November 2022 by Nick Ross
I did a walk in looking for new running shoes and knew very little. They were very patient with me and answered all my questions I had. They gave me great confidence in my assessment and the selection of shoes they recommended. Very happy with Gazelle and will back again.
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September 2022 by TCP
I had a wonderful experience at this store. I bought 2 pairs of joggers last week that I liked but not loved in charcoal and black. My next stop was Lululemon where I found a black pair I liked better. The charcoal ones were Vuori and I loved the quality but I’m 5’9” and when I looked them up on line the Vuori website had them in tall so I ordered those. Gazelle could not have been nicer about me returning these pants and appreciated that I shared I found them in tall because my request was not the first these come in a longer length.This is a very cool store with everything hip and now that’s not Lululemon and I will be back.
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June 2022 by Sarah Teutsch
Truly amazing service at Gazelle. It was my first time visiting and was looking for a new pair of running shoes. Alexandra was just about the most helpful employee I’ve come across at any store in 2022. Really knowledgeable about finding me the right shoe and super patient - they were pretty busy and she was helping many people at once. Will definitely return and would recommend to anyone looking for their next running shoe!
