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December 2023 by Robert Dietlein
The car buying experience with Ruben Arntz and Thelen Audi was exceptional as always!
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November 2023 by Michele Forgash
Alonzo is an extremely knowledgeable and professional sales representative for Thelen. I highly recommend him.
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November 2023 by Di Ski
Ruben is the dude!! Great service on used cars & parts.
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November 2023 by Conrad Halbmaier
Just wanted to start off by saying Ruben is by far the best car salesmen I have worked with. Always responded in a timely manner, was willing to work with me on nearly every aspect of the purchase, and a very friendly person overall - he did a great job at breaking the stigma against car salesman. If you are in the area, I would absolutely do my best to get in touch with him.Additionally, Angelo did a great job at getting the paperwork put together and worked out. Mind you that these two stayed past store hours to get this done today, with no implication of a rush or impatience whatsoever.Finally, Shout out to the Audi master technician for giving the seal of approval on the vehicle, as he was well-informed and knowledgeable of the car and offered sufficient affirmation for me in the purchase process.There is not a single negative connotation to be had with the Thelen Family Auto Group. I have confidence that all employees across the board perform just as these 3 above did. Pleasure doing business.
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November 2023 by Tammy Claramunt
I had an awesome experience at Thelen Bay City buying an Audi. Ruben was very down to earth, honest and did not pressure me at all. I would highly recommend him as well as Thelen!
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November 2023 by Yvonne Moulthrop
Ruben was very helpful with the purchase of my new Audi. Overall great experience!
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November 2023 by Todd Yonker
Ruben was fantastic. Very responsive and honest.
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October 2023 by Tyler
Tried to get information about a 2013 Audi TTRS in the pre-owned vehicle inventory. Everything went okay yesterday, now today I still haven't received a response from the sales rep after answering their questions about my trade-in and they ran my credit without telling me, dropping my score by several points. Very discouraging dealer to "deal" with. Will not be dealing with them further.
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September 2023 by Jaclyn Conlon
Rueben was exceptionally patient and informative with any questions I had, the perfect dose of salesmanship, didn't make me feel pressured. Excellent service provided 10/10 recommend.
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September 2023 by Craig Nicolai
I ordered a car nearly 2 years ago and literally never heard one word from the dealer if it ever arrived. What a monumental waste of time dealing with this place
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June 2023 by Dr. Charlotte Ziroll
Kyle and the team took great care of me as I was passing through the area with some unexpected car issues! Highly recommended! Thank you all for your help!
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May 2023 by Christopher H.
I should have read the yelp reviews before buying a car at Bay City Audi. :(I highly recommend you stay away from Bay City Audi for service and car purchases. They sold me a lemon either intentionally (they knew there were issues and didn't disclose), or unintentionally (their service department is incompetent and didn't perform a basic safety inspection of the vehicle before listing for sale).I flew in from California to buy a used 2017 Audi Q7 from them to tow a trailer from Pennsylvania to Michigan. They sold me a car with numerous issues.When I arrived in Michigan, the car wasn't ready. The tow package didn't include the module to control lights so I couldn't tow. They tried to encourage me to buy the car without the safety features calibrated because they were having issues in their shop. They finally thought outside the box and found someone to calibrate the drive sense safety features/camera. The car was not detailed or washed when I arrived.While test driving I heard some unusual braking noises that I wasn't able to reproduce with the sales rep. The rep said maybe it was due to the car sitting. Turns out this car, which is supposed to have new front brakes actually needs new rotors (and brakes). It make a rotating clicking noise when gently braking.I had the car inspected by a mechanic after purchase. Not only do the front brakes and rotors need to be replaced, but the exhaust is cracked in a visible area where service supposedly replaced some exhaust clamps before the purchase. There is also an issue with the rear trunk lid sensor/lights.At the end of the day, when I fly across the country to buy a car, I expect it to be ready and in good working order. I've bought 8 Audi vehicles over the last 10 years and this the single worst experience in my history with the Audi brand. I don't expect an Audi dealership to sell me a lemon. Nobody has returned my calls or emails regarding these issues.
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May 2023 by Mike
Great experience. Ruben did a great job on my purchase.
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April 2023 by Alexa S
While I didn’t ultimately end up buying from Audi Bay City, Angelo was excellent to work with. He got me a great deal on my car of interest, but ultimately it didn’t have enough of the features I was looking for in a new car. Despite that, he went above and beyond continuing to look elsewhere for the car with the critical features I did want in my next new car. He continued to search for several months, keeping in regular contact, until I recently found a different Audi on my own. When I let him know, he was excited for me. He truly had my best interest in mind. Highly recommend working with him.
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April 2023 by Alexis Bommarito
Great buying experience for my new Audi with Angelo! He was professional, personal and worked hard to get me a great deal!I highly recommend him and Audi Bay City! Looking forward to working with them in the future.
