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February 2024 by K H.
I served this great nation under arms and was honorably discharged. I went to the ATT store on Beckley Road to upgrade phone and apply for veteran discount. The store was given proof of my service. Today I get an email from ATT saying they didn't have proof of my service so they are denying my veterans discount. Don't trust these people Update, after complaining about the above I was locked out of my account. Guess I can't make payments if I can't log in. Boy are they stupid!
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January 2024 by Kara Tucker
We came in today to see about getting new phones, RASEAN was extremely patient and helpful with our questions and concerns. We had some issues with the First net account and promo but RASEAN made every attempt to make sure we were taken care of. 4 hours later, we walked out with new phones, a new watch & iPad! Thank you RASEAN!!
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January 2024 by dawn Brisson
Wonderful and helpful people work in this store appreciate all they do!
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January 2024 by John Miller
Erica was a pleasure to work with! My only complaint wasn’t with her but the availability of iPhone options.
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January 2024 by Sarah Thompson
My daughter has been having connectivity issues. We went into the store and Sean was a tremendous help especially when we couldn’t get the upgrade to work. Great personality and even had us laughing. He helped other customers and us at the same time. Eventually with the help of his manager they were able to get my daughter’s phone working. Thanks so much!
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January 2024 by Carol Clemons
Theresa on Beckley Rd gives top notch, fast, super friendly service.
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January 2024 by Tom Jacob
Theresa is an absolute top notch advisor and store manager!!!! One of my phones was having major issues and she explained the process to replace my phone. She took my phone to the Apple authorized repair center and had dianostics completed and determined phone had internal communication problems that were unrepairable. She then scheduled a same day appointment with apple store in E. Lansing for replacement. After a few issues with the apple store, I finally received a new phone over a two day process. Theresa followed up once new phone was in-hand and configured it for use. An overall EXCELLENT customer care represenative and mangager of this store. I highly recommend her to overcome any situation to resolve issues and "Red Tape" problems in her control. Thank you for your OUTSTANDING dedication to the customer.
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January 2024 by Robert Vahovick
Erica did what I needed in a timely fashion. She is an asset to her company.
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January 2024 by Courtney Hadley
Best experience with customer service. Highly recommend Sean to help you with all your AT&T needs!
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January 2024 by Mary Knight
Assistant Manager Dayonne was amazing. She made a dreadful trip so peaceful and easy!!
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January 2024 by Megan Stanley
Sean was outstanding!! He was helpful and took the time to get to know us and our needs. We left more than thrilled with our experience and will continue going back because of Sean’s help and customer service! We had fun laughing and talking with Sean while our phones were doing their loading times. Overall, a wonderful experience! Thank you, Sean!
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January 2024 by Chester Stanley
Sean was incredible. He was helpful, kind, and great to work with! He shared deals with us on watches that we weren’t aware of and felt like he truly enjoyed his job and helping others. We hope he gets recognition because he is truly the best AT&T employee we have ever experienced! Great experience and will continue returning to this location because of his great customer service!
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January 2024 by Claudia Brown
Amazing, knowledgeable, and fast. Very pleasant to work with! Best experience in a phone store ever!!!
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December 2023 by eric yeo
This cellphone store helped me to find how to work out my problem. The staff gave me good information that has helped me to find a solution. They informed me of policy for a resolution.The manager stepped up to spend time with me during a misunderstanding that had me frustrated. She was efficient, gracious and kind.Thank you for your help and time.
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November 2023 by Amy Burchard
Just left Beckley Rd store and received excellent customer service from Shawn! Happy satisfied future customer!
